Previous 1 2 3 4 Next 264 Replies Latest reply: Jul 12, 2009 4:18 AM by IJustWantItToWork Go to original post
  • bshalvor Level 1 Level 1
    Here is another one that has the same experience. Very useful to have this discussion forum. Really hope that Apple can fix the bug.
    bshalvor from Norway
  • K Rick Schultz Level 1 Level 1
    i went through both the iTunes and iPhoneUpdater logs (and didn't find anything I could decipher...not saying much though). iPhoneUpdater looks like a successful update. Here's the iTunes crash. All crashes appear to have this same data (only variation is in the register data...I think this is typical):

    Process: iTunes [38329]
    Path: /Applications/
    Version: 8.0.2 (8.0.2)
    Build Info: iTunes-8022001~2
    Code Type: PPC (Native)
    Parent Process: launchd [147]

    Date/Time: 2009-01-29 21:08:09.106 -0500
    OS Version: Mac OS X 10.5.6 (9G55)
    Report Version: 6

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x00000000380b9126
    Crashed Thread: 21


    Thread 21 Crashed:
    0 0x07d8a538 dyldstub_bindinghelper + 1524872
    1 0x07ecf140 YlCJ3lg + 788320
    2 0x0009f5dc 0x1000 + 648668
    3 0x0044a95c 0x1000 + 4495708
    4 libSystem.B.dylib 0x969a5024 pthreadstart + 316

    Thread 21 crashed with PPC Thread State 32:
    srr0: 0x07d8a538 srr1: 0x0000d030 dar: 0x380b9126 dsisr: 0x02200000
    r0: 0x00000000 r1: 0xf07a76a0 r2: 0xec7ae9ff r3: 0x085699e8
    r4: 0x3e8c4469 r5: 0x0000212d r6: 0xe1a3e81e r7: 0x75a0e510
    r8: 0x78bf15e9 r9: 0x000031c0 r10: 0xc26a60d7 r11: 0x00000000
    r12: 0x07d799e8 r13: 0x00000001 r14: 0xc439217f r15: 0xd94a511e
    r16: 0x6c771ff1 r17: 0xa30d6394 r18: 0x75a0e510 r19: 0x505d22e5
    r20: 0x62edcfb4 r21: 0x9799dd0d r22: 0x108ef5c0 r23: 0xb8a6a9f6
    r24: 0x000000ff r25: 0xfffffcff r26: 0x4d3c5c37 r27: 0x785f6ba3
    r28: 0xcd0ac59d r29: 0xd34ab1e8 r30: 0xc26aac16 r31: 0x07d799e8
    cr: 0x28000448 xer: 0x00000000 lr: 0x07d7e860 ctr: 0x07d8a228
    vrsave: 0x00000000

  • Alex Neil Level 2 Level 2
    That's consistent with what I've also seen and sent to Apple:

    Process: iTunes [360]
    Path: /Applications/
    Version: 8.0.2 (8.0.2)
    Build Info: iTunes-8022001~2
    Code Type: X86 (Native)
    Parent Process: launchd [154]

    Date/Time: 2009-01-30 07:36:57.913 -0500
    OS Version: Mac OS X 10.5.6 (9G55)
    Report Version: 6

    Exception Type: EXCBADACCESS (SIGSEGV)
    Exception Codes: KERNINVALIDADDRESS at 0x000000002f7596ce
    Crashed Thread: 17


    Thread 17 Crashed:
    0 0x1c9582f7 dyldstub_bindinghelper + 1408503
    1 0x1c9f734c YlCJ3lg + 173164
    2 0x0076b9d4 0x1000 + 7776724
    3 0x007c38f7 0x1000 + 8136951
    4 0x0009d201 0x1000 + 639489
    5 0x000a32eb 0x1000 + 664299
    6 0x0044e8c7 0x1000 + 4511943
    7 libSystem.B.dylib 0x903e5095 pthreadstart + 321
    8 libSystem.B.dylib 0x903e4f52 thread_start + 34

    Thread 17 crashed with X86 Thread State (32-bit):
    eax: 0x000029e0 ebx: 0x1c945440 ecx: 0xff701679 edx: 0x000000a9
    edi: 0x30058055 esi: 0x6803c6dd ebp: 0xb07b2608 esp: 0xb07b1530
    ss: 0x0000001f efl: 0x00010212 eip: 0x1c9582f7 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
    cr2: 0x2f7596ce
  • Arkin710 Level 1 Level 1
    I am having the same problem after the 2.2.1 upgrade with similar logs. I thought it had something to do with some videos that I was trying to delete off of the iPhone.

    I have since deleted and reinstalled iTunes, and restored my iPhone to an earlier backup. All to no avail.

    Any ideas?
  • K Rick Schultz Level 1 Level 1
    Doubt I'm onto something, but I've restored and sync'd my iPhone with a different Mac/iTunes. Very limited effort though - copied over a TV show and deleted it. Still sync'ing/thinking...
  • tomasio Level 1 Level 1
    woa, that sounds bad. I was about to sweat as I read all your issues with the iphone upgrade, as it was my first one and I just clicked upgrade without reading too much of what is does. I seem to have landed on the lucky side, though. My ipod functions normal on my iphone. Just funny that the guys at apple do not react to your posts. Is this forum not moderated by them?
  • keven-77 Level 1 Level 1
    Hey Alex. I've been having the exact same problem. The sync icon in the left column but nothing up in the top status window. All with the Auto-sync turned off in iTunes.

    The thing is, that was before I was able to update my iPhone to 2.2.1 so I think it has something to do with the iTunes update. Actually, when I tried to update to 2.2.1 iTunes would crash after around 220 MB of the update was downloaded.

    All that being said, after multiple restarts of the computer and iPhone and reinstalling iTunes I finally brought my iPhone into the Apple store (Genius Bar) this morning and they installed the 2.2.1 update and everything worked fine on their computer. I then brought my iPhone home and tried to sync but again, iTunes CRASH!!! So I made another appointment at the Apple store and this time brought in my computer as well (what a pain to lug an iMac in). This is what they did:

    - they dragged a couple "plist" files to the desktop
    - restarted iTunes and it rebuild the library and/or whatever else it did due to the files being removed
    - tried to sync iPhone but problem NOT solved (iTunes crashed)
    - did a full restore of my iPhone (started fresh to see if that was the problem).... nope!! iTunes crashed again
    - tried to just manually update the music library to see if it was a problem with a specific file (song or video)... aha, that's it... sort of...

    So it looks like there are a bunch of files that there's a problem with. Not sure which ones or what the problem is with them. I just got home so I'm going through my iTunes library and splitting everything up into folders (e.g. A,B,C) then trying to manually sync each one. When iTunes crashes then I know that one of the songs (or videos) within that folder has a problem and is causing the crash.

    I have no idea why this just started happening but it's a major pain. I'll let you know if there's something consistent with the files that make iTunes crash.
  • K Rick Schultz Level 1 Level 1
    Nope...not onto anything.

    As an FYI - don't get so agitated you try to start everything clean (iTunes & iPhone firmware) and attempt to reload firmware 2.2... Trying to go back in time fails miserably so once at 2.2.1, always at 2.2.1...
  • Alex Neil Level 2 Level 2
    Apple just contacted me. They had me create a new iTunes library. No dice. Next, just try and sync mail accounts. No dice.

    Right now I'm running a data collection program. Once that finishes Apple suggested I try and create a new user and iTunes library and retry. I will do so next.

    The diagnostic path they suggest makes sense.

    1) a new iTunes library with no content eliminated corruption in the library. (although why an iPhone upgrade would have corrupted an iTunes library is a bit of a stretch)

    2) the new user will eliminate anything in my HOME folder and/or preferences, etc.

    More to follow...
  • K Rick Schultz Level 1 Level 1
    For what its worth, completely resetting the iPhone (2.2.1) and iTunes does give me a "syncable" iPhone until I start adding content.

    Photos sync'd repeatedly with no issue.
    Once I started trying to add apps, I was back to crashing.

    Haven't tried to isolate any further yet since video/music requires a much longer sync.
  • Alex Neil Level 2 Level 2
    Creating brand new user and new iTunes results in same symptom.

    That likely indicates a systemic problem. Now Apple will likely focus on root library contents.

    more to follow...
  • K Rick Schultz Level 1 Level 1
    Sync's that appear to work repeatedly after a full reset:

    * Mail accounts
    * Photos

    Ringtones, Music, Video, and/or Apps all cause the failure.
  • K Rick Schultz Level 1 Level 1
    Ignorant hunch: Problem only effects iTunes specific sync data.

    All iTunes related data (Podcasts, video, music, ringtones, apps) sync fail. Since photos & mail info sync, I assume calendar and contacts would consistently sync as well.

    Between my 2nd computer test and the equivalent Apple requested "new user" test, the problem is not specific to our software configuration.

    Permission verification ok, but I did find a problem with my internal hard drive directory - Disk Utility reports an incorrect number of files (one more than expected). The hard drive where my actual iTunes music library has no found issues. Will try to fix the directory issue later.

    The problem is either content specific (unlikely since the problem occurred after the new computer/itunes test with different content) or hardware/system specific. Then again, it might just be related to the extremely cold weather here...
  • Alex Neil Level 2 Level 2
    It is certainly worth while presenting any hypothesis. But, unfortunately, the test with a new user and an empty iTunes library failed when sync'ing a mail account.
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