Apple does not deliver in time selected for shipping!!

Its been 3 days since then and it has not come

Did you order from the Apple Store online? How is it coming, Fedex? Have you tracked the shipment to see what the holdup is? I've never had anything late from them myself.

According to the US store site, all the iPod touch models are shipping within 24 hours. So add one day for the item to ship, then the 2-3 day shipping time. If the item has shipped and it has been 2-3 business days check your tracking info and contact the carrier. If it has not shipped yet, contact the Apple Store.

Of course this is assuming you purchased it from the US Apple Online Store.

Eric W

In your tracking, does it show that Apple shipped it on Wednesday?

I think Apple is still recovering from the holiday rush. My brother ordered a gift card to be sent to me for Christmas. It arrived the MIDDLE of January. According to the postmark on the envelope, it had been sent 2 days earlier; so it took the Apple Store 3-4 weeks to process the order.

Last week I ordered a refurb MacBook Air (Love it! btw). I ordered on Saturday afternoon. The order status shortly went from "Not yet shipped" to "Prepared to ship" - and then remained there for three days. It finally was shipped on Tuesday, even though the status page had said it would ship within 24 hours of ordering.

I spoke with an Apple Store rep on Monday, and he could give no information as to the delay. He started to offer to upgrade my shipping to Priority, but he could not edit the order to do so. It was kind of locked in and in limbo there for awhile.

Not really that big of a deal - it's just that, like the OP, I was anxious to get it asap 🙂

I don't think the "within 24 hrs" includes weekends and holidays, just business days. So technically, the order was actually processed on Monday and shipped on Tuesday which would have been "within 24 hrs"

That sounds plausible, but in that case it would be helpful if it were specified on the order status page that the 24 hours excludes weekends and holidays.

Donnie,

Review the Apple Store Shipping Methods, which all refer to "business days".

ali b

Welcome To  Discussions i LIKE IPOD TOUCH!

Perhaps something here Shipping & Delivery, will explain the delay.

ali b

I realize that Ali, you replied to the right person but you got the name wrong.

The shipping information does refer to business days, I think he is referring to Apple's processing time which says "ships in 24 hours" but I don't think it specifies business days, although I think it does mean that. They probably should clarify if that is the case.

As to the OP here, people also need to remember if you are ordering after 5:00p pacific time your order is not going to be acted upon until the next day. Which was the reason I asked my question that was never answered. If they ordered it after business hours on Tuesday it would not have been processed until Wednesday, shipped on Thursday and then 3 days shipping would have it there on Tuesday. Which fits her order exactly. If she needed it there on Monday she needed to upgrade the shipping method.