4 Replies Latest reply: Jan 31, 2009 11:40 PM by Carolyn Samit
kele Level 1 Level 1 (0 points)
For some time I have had problems booting this machine and they have become progressively worse - now the only way I can get it to start is in Safe Mode.

Symptoms - get good startup sound and then get either stuck on Grey Apple page with spinning progress - or get stuck on the Blue Screen - sometimes its a light blue screen.

I have totally erased the HD & installed clean systems with nothing other than the s/w installed by the Apple Install disk. Tried it with Tiger, Leopard & Leopard Server.

I have tried booting off of external drives running various systems.

Tried resetting PRAM & SMC Controller.

I have searched through the Knowledge Base and couldn't find anything that applies to this machine.

Suggestions?

Intel iMac, Mac OS X (10.5.6)
  • dwb Level 7 Level 7 (21,365 points)
    It may be the hard drive but without putting it on the bench and running diagnostics it is hard to tell. Depending on when you bought the computer you have a hardware diagnostics tool either as a separate disc or as part of the system restore disk. Boot up with that disk and see what the diagnostics tell you.
  • Carolyn Samit Level 10 Level 10 (95,985 points)
    Run the Apple Hardware Test: http://support.apple.com/kb/HT1509

    Also, have you checked the boot disk for errors? Disk Utility might be able to fix it.

    Open Disk Utility, in the Utilities folder in the Applications folder.
    Select your disk, and click First Aid.
    Click Verify Disk.
    If the disk needs repairs, do one of the following:

    Insert your Mac OS X Install disc in your computer’s optical drive or an optical drive connected to your computer, and then restart your computer. When you hear the startup tone, hold down the C key until you see the progress indicator, which looks like a spinning gear.
    Follow the onscreen instructions until the menu bar appears with the Utilities menu in it, choose Utilities > Disk Utility, click First Aid, and then click Repair Disk.

    Restart your computer using Remote Install Mac OS X. Follow the onscreen instructions until the menu bar appears with the Utilities menu in it, choose Utilities > Disk Utility, click First Aid, and then click Repair Disk.

    *Checking a hard disk to see if it’s going to fail*
    You can check the health of your hard disk by checking its Self-Monitoring, Analysis, and Reporting Technology (S.M.A.R.T.) status in Disk Utility. Most disk drives include S.M.A.R.T. hardware. Developed by IBM, S.M.A.R.T. hardware allows hard disks to test themselves for potential problems.

    Tip -- Run Disk Utility and Repair Disk Permissions before and after all software updates.
    Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select FirstAid, then click: Repair Disk Permissions. Quit DU when it's finished and reboot.

    If necessary, if you have another Mac, you can use Target Disk Mode to transfer files. You need a Firewire cable in order to do this.http://support.apple.com/kb/HT1661





    Carolyn
  • kele Level 1 Level 1 (0 points)
    As stated - even booting off an external drive causes the same problem - and I ran Disk Utilities, verified disk, repair disk, repair permissions all before resorting to erasing & reinstalling. Unfortunately, I can't find my original install disks so can't run the h/w test.

    I just find it very strange that it will boot in Safe mode but not normally. What h/w is taken out of the equation with a Safe Mode boot?
  • Carolyn Samit Level 10 Level 10 (95,985 points)
    Here is the information regarding Safe Mode: http://support.apple.com/kb/HT1564?viewlocale=en_US

    "What h/w is taken out of the equation with a Safe Mode boot?" I'm not certain, perhaps someone else can reply to that.

    *" I have had problems booting this machine and they have become progressively worse - "*
    ...... This sounds like hard drive failure... You have already tried the trouble shooting techniques without much success. You might want to find an Apple store or an Apple certified reseller nearby.


    Carolyn