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iTunes won't back up iPhone....

Everytime I connet my iPhone to my computer to sync it, it try's to back up my phone and gets stuck about a quarter of the way through and won't go any further. It never used to do this. What is going on????

HP, Windows Vista

Posted on Jan 31, 2009 8:00 AM

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Posted on Jan 31, 2009 8:07 AM

There may be a problem with the existing backup. You can delete an existing backup by going to iTunes > Preferences under the Devices tab.

To create a new backup, on a Mac it is done by control-click on the iPhone in the iTunes source list and at the menu window that appears, select Back Up.
6 replies

Jan 31, 2009 8:52 AM in response to mommy2trinandisaac

Do you have a large number of photos available in your iPhone's Camera Roll that have not been imported by your computer or if all photos have been imported they have not been deleted from the Camera Roll after the import process is complete? I ask because Camera Roll photos are included with your iPhone's backup. If there is a problem there, import all photos followed by deleting the photos from the Camera Roll after the import process is complete. This will eliminate these photos from the backup and it may make a difference.

iTunes won't back up iPhone....

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