itunes won't accept my password - it is my aol user name account. I double checked it a million times and I can still log into AIM using the same password - just not itunes. What gives? I can't buy, download, update, anything...
I want to add that I logged into AOL and changed my password and itunes still won't accept my new password - which leads me to believe it can't find my username.
I want to add that I logged into AOL and changed my password and itunes still won't accept my new password - which leads me to believe it can't find my username.
itunes gives me the option of signing in with my AOL user name or a Mac id. I have used my AOL user name for years and it still works on my ipod touch when I buy things from the itunes store - just not on my computer. It worked last night. I don't know what happened to change that.
You may also wish to see if you can sign in while using a different computer and or logging your system onto a different internet network. Please also ensure you have latest iTunes installed.
I'm also having the same problem. I can sign in to the AIM account using AIM but not iTunes. I bought a song from the Store 2 weeks ago with the SAME password and now I can't.
I've noticed this happens periodically.
Does it have anything to do with the version of iTunes we are using? I don't care for iTunes 8, so I am running iTunes 7.7.1.
(Or perhaps it's Apple's attempts to get us all to use our Apple accounts instead of AOL...)
Mine won't work either. I've tried all the passwords I use for my different accounts and none work. I tried logging in with the same details on AIM and it worked perfectly. It's annoying me.
Having the identical problem on my sister's new MacBook and her old iMac. She has an AOL iTunes account, and the password works fine in AIM and AOL.COM, but the iTunes store says it's incorrect.
Please help Apple, as there's no relevant support info in the documents you linked to.
We are also having this problem. Last night, I was able to sign in and download a show but this morning we are unable to. I think that problem might be that somehow the itunes is not able to confirm the aol screen names and passwords. I have also noticed that several times we have turned on the computer and have not been given the option to put our aol screen name as a log in . We have solved this by shutting itunes down a few times or logging with an apple screen name and then logging out. Unfortunately all our season passes which we have paid for are tied to the aol screen name account and not this apple screen name. The ironic thing is that tonight in Kuwait the internet is screaming. 😟
I had the same issue. What I did, was logged out my aol account in iTunes, closed the program, and signed back in. It then asked me to resign the new TOS agreement and the problem was fixed.
I tried what Zac said but it still hasn't work and I'm not logged in anymore. I tried AOL again and it works perfectly. Please fix this apple. I want new music.