10920 Views 5 Replies Latest reply: Feb 16, 2009 9:59 AM by Berchman
did you get the phone wet at any point? sounds like it could be some liquid damage to me possibly. or plug it into the computer, hold the home and sleep/wake buttons down simultaneously until the phone resets (ignore the off slider), and keep holding until you see the iTunes icon on the phone. this forces the phone into recovery mode and you should be able to restore from there.
Well I did take it to the Apple Store Genius Bar. They did an assesment and said that the "extreme heat sensor" was activated as well as the "water submersion sensor" as well.
All my wife did with the phone was going excercising with it using the iPod functions. She used a Griffin Technologies armband to hold it. After that one time use the battery situation ensued.
We never submerged the phone in anything, and never exposed it to "extreme heat."
Apple, or rather the Genius at the bar, said that none of what was happening with the phone was covered under warranty. We have had the phone for 4 months with no other troubles.
Since what was happening with the phone was not covered under warranty our only option was to buy a new iPhone. Since my wife is addicted to her iPhone she could not leave the store without one so we purchased one.
I still have the original phone along with all documentation and the name of the Genius at the Apple Store.
I believe the sensors are faulty because we never exposed the phone to anything that would have caused them to activate.
I will admit I was mad that day my wife called and said we had to buy a new iPhone when I have read so many stories on these forums about people taking their phones in to have them swapped out.
I plan on writing Apple a letter to plead my case along with the original phone, etc.
Anyone have other suggestions on a course of action? An email address or someone to contact?