3 Replies Latest reply: Mar 29, 2009 8:09 AM by happygolucky712
Rob Testerman Level 1 Level 1
My iPod Classic (120 GB model) has frozen on the "OK to Disconnect" screen. I ejected it from my iTunes, unplugged it from the USB, and set it aside. When I looked at it a few minutes later, it was still turned on, backlight and all, but stuck on the "OK to Disconnect" screen. I attempted to reset it by holding down the middle button, then the play button. I tried re-connecting it to iTunes, but it did not show up as connected. Is there anything I can do to get this to reset and turn off?

Thanks!

Dell Dimension 3000, Windows XP
Reply by Jeff Bryan on Feb 4, 2009 1:50 AM Helpful
Rob Testerman wrote:
I attempted to reset it by holding down the middle button, then the play button.



You are not resetting the iPod correctly.

To reset an iPod classic, press and hold the _*Menu and Centre (Select) buttons*_ simultaneously until the Apple logo appears, usually after about 6 to 8 seconds.

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