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Software Update: A network error has occurred.

5521 Views 1 Reply Latest reply: Feb 4, 2009 1:53 PM by Kappy RSS
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Feb 4, 2009 1:28 PM
When I open Software Update, I get this message:
+"A networking error has occurred: unsupported URL (-1002). Make sure you can connect to the Internet, then try again."+

beneath which it states:
"Software Update can't check for updates because of a network problem."

If I click on Network Diagnostics, it checks my network and reports that everything is fine. This happens on wifi, or using ethernet at home and office. My IT person at work can't even figure it out, and I have searched for unsupported URL (-1002) online and cannot find a single instance.

Running 10.5.5 on a 15.2" macbookpro. Every last bit of sofware on the computer is legal. I just can't figure it out. None of our other macs (10 in all at the office) have this problem so I am at a loss.
g5 dual 2.5/quad mac pro, Mac OS X (10.5.5)
  • Kappy Level 10 Level 10 (221,025 points)
    The error may be at Apple's end rather than yours. It could also be due to corrupted files on your computer. Try deleting the following:

    /Home/Library/Preferences/com.apple.SoftwareUpdate.plist
    /Home/Library/Caches/com.apple.SoftwareUpdate/
    /Library/Preferences/com.apple.SoftwareUpdate.plist

    Restart your computer.
    Mac Pro 2.66 Ghz; MacBook Pro C2D 2.33 Ghz; MacBook Pro 2.16 Ghz, Mac OS X (10.5.6), Intel iMac C2D 17 "; MacBook 2.0 Ghz; 30 GB iPod Video (Black); iPod Nano 2 GB

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