Previous 1 2 Next 22 Replies Latest reply: Aug 20, 2005 4:18 PM by John Frandsen
Joshua Wilson1 Level 1 (5 points)
Hi everyone, here's my problem: I installed iTunes, but when I plug in my ipod nothing happens. The ipod is recognized by the computer as the E: drive. It also displays the do not disconnect message on the screen. I have tried connecting with USB & firewire, but get the same results with each. The ipod is fully charged & I have been resetting it. Can anyone please help me figure this out?
  • Sanhedrin Level 1 (25 points)
    I have the exact problem. Many time rebooting the computer will temporarily fix it. Sometimes it will say that some other user is alreadly logged on (my wife has another identity in XP).

    I have tried the USB and the firewire. Everybody said the firewire would solve it, and it helps...but this is a hassle.
  • James Bond 007 Level 6 (16,975 points)
    Welcome to Apple Discussions.

    Is this a new iPod? If so you need to restore it before it can be recognized. Download the latest iPod software updater, install it, and run it. Connect the iPod when told (but not before) and choose to restore.
  • Sanhedrin Level 1 (25 points)
    Per your recommendation, I installed the software updater and ran it. It never told me to connect the just said it was finished intalling. Also, it never gave me an option to restore.

    Ipod still launches a new drive when connected.
  • Arthur Brown Level 1 (5 points)
    I just had the exact same problem. see "20/60GB XP USB Firewire...AAARRGGHH" from is the fix I used.
    First get a piece of firewire, with the wire plugged into computer, but iPOd not plugged in, download & reinstall/repair latest ipod software, and then itunes. Restart computer, then plug in iPod. It will then prompt you to name the iPod, and you are good from there.

    Good Luck
  • Sanhedrin Level 1 (25 points)
    Did you have to install all of your songs again?
  • Sanhedrin Level 1 (25 points)
    I had an idea. Since an Ipod comes with one free technical support call, I used it for this. The woman walked me through several things:

    -change the drive letter to I: in Control Panel(I am not sure why.)
    -Disable disk use in the Ipod preference

    I'll report whether all of this worked.
  • Joshua Wilson1 Level 1 (5 points)
    OK, I finally got the iPod to work. I had to download the windows xp service pack 2, then turn off the windows firewall. After restarting & reloading iTunes a couple times it began working. I'm also using a firewire now cause the USB connection was having problems too.

    Thanks everyone for the advice & helping me out!!
  • James Bond 007 Level 6 (16,975 points)
    Ah, that's good. Enjoy your iPod.
  • Steve Holder Level 1 (0 points)
    -change the drive letter to I: in Control Panel(I am not sure why.)

    !!!! This worked perfectly for me, I don't understand why either, but i have been trying for WEEKS to get this thing working and I finally got it, I recomend you ALL try this before calling apple support, it seems itunes looks for drive I...mine was C because my default drive is F, so I guess iTunes thinks drive C can't be the iPod since it is "normally" the default...if you don't know how to change your drive letter, i just wrote up a tutorial here:
  • James Bond 007 Level 6 (16,975 points)
    Welcome to Apple Discussions, Steve.

    You are right. The iPod will not work properly when its drive letter C. This is the well-known "Drive Letter C" problem here.

    Good to hear that you solved your problem. Enjoy the iPod.
  • Steve Holder Level 1 (0 points)
    Thanks very much! i wish i had known this earlier!!!

    Is there a reason why this happens? does the itunes software automaticly reject the drive letter c because it is "usually" the default drive? I'd be interested to here the logic behind this problem!

    Also why isn't this problem addressed on the support section of apples website? it should be added here:

    Is there someone I can contact to have this issue added, as I think it will fix a lot of peoples problems!
  • Stuart Roberts Level 1 (15 points)
    I'm having a very similar problem to you....

    My iPod (20GB Colour V1.2 firmware) is fine when using just USB 2.0. But when I connect it using the combined Firewire and USB I get the sort of problem you have been having.

    My problem in detail:

    I uninstalled everything,

    Plugged in firewire & usb cable to PC running XP Pro SP2

    Installed iPod software, this program correctly picks up the iPod connected via Firewire & USB. All ok so far.

    Install iTunes 4.9

    Then I plug in iPod to the dock connector firewire & usb cable.

    Windows makes a couple of ding dongs and two drives are shown up in My Computer "i:" & "j:" the later being a USB removable drive.

    iTunes does not pick the iPod up.....

    I unplug it and go back to the single USB cable..... All fine and dandy.... BUT I WANT TO USE FIREWIRE....!!!!

    What can I do......!!!

  • Janeen Dunn Level 1 (0 points)
    I was curious about the eject button next to my iPod's name so I clicked on it. My iPod disappeared and i can't get it back. iTunes can not update my iPod!! iTunes says there is no iPod connected. I've tried reinstalling it. And disconnecting and reconnecting it. And even tried an update nothing has worked help!!
  • James Bond 007 Level 6 (16,975 points)
    Welcome to Apple Discussions, Stuart.

    Did you connect both the USB and Firewire end of the cable to the computer at the same time?

    When you use the USB2/Firewire cable, make sure you plug only one end to the computer. Do not connect both ends to the computer at the same time.
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