2952 Views 12 Replies Latest reply: Mar 15, 2009 8:31 AM by Crazy Tomoko
Could you give the error message in full and exactly what you were doing when you received it.
The iTunes installer includes Quicktime and it should install it unless something goes wrong.
You should down load the installer from here:
And save the file on your desktop. It should be called iTunessetup.exe and your run it from the desktop to install iTunes.
Sometimes if there is a problem with installing iTunes it can help to install QUicktime separately. You need the version of Quicktime that does NOT include iTunes, which is not the default option.
There is an article on trouble installing itunes here:
If that doesn't help, post back with more details of exactly what you did with error messages in full.
Also when it downloads it keeps "rolling back action." i am not sure what that means but im pretty sure that on all five computers we have that has itunes i have never experienced that. either that or i never pay attention.
The farthest its gotten is it puts the quicktime icon on the desktop then it "rolls back" and then it deletes it and gives me the error the message.
You are using Windows XP? Your sig changes.
Is that installing the version of Quicktime that does not include iTunes?
One thing you could try is to look in the event viewer to see if there is a more helpful error message. (Control panel>>Administrative tools)
Something you could try is restarting your PC and installing from another administrator account.
Otherwise there is advice on trouble installing QUicktime here:
Try working through the steps there.
You should find administrative tools on the control panel. You probably need classic view, which you can set on the left.
Other wise you can start the event viewer with:
I am hoping to get some kind of indication why the install failed.
Did you work through all the steps in the link on trouble installing iTunes/Quicktime.
WHen things get tricky, I need to know exactly what you have tried.
I just wanted to give a very brief, non-technical answer to the original question.
I was having the same problem with Quick Time not reinstalling successfully, and I tried many of the suggestions listed above, to no avail - any atttempt to enter iTunes resulted in the error message asking to repair or install Quick Time.
What I finally did was go to the Control Panel, select add/remove programs, and removed the Quick Time program completely.
Once that was completed, I went back to iTunes and downloaded iTunes 8.0.2, which automatically installs the Quick Time player again. During the install, initially it still warned me that it was having trouble, but the install went smoothly, and now I can access iTunes again with no issues.
For me, for whatever reason, the new iTunes program is having issues removing the older version of Quick Time. So eliminating that step seemed to resolve the issue.
hmm ok well this is what i have done so far.
1. i cheched the admin tools and it shows that it did fail but i am not sure how to read it. is there anyway i can make sense of it?
2. i have tried installing just quicktime but that didnt work. for some reason it wont even let me install quicktime.
3. and i also did try the going into add/remove programs and quicktime was not even there so i cant even delete it and try to start over.
It is probably worth checking to see if there are any remnants of the old Quicktime installer left behind. You can do this with the Microsoft installer cleanup utility.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
(To run the program – All Programs>>Windows Install)
Run the utility and look to see if there is an entry for Quicktime, delete it if there is one. otherwise look for any blank entries or numeric entries that could be a QUicktime version number, i.e. 7.x
If you find anything to remove, try installing Quicktime again.