1971 Views 2 Replies Latest reply: Feb 10, 2009 2:32 PM by drjesacco
Kristan, Thanks for responding.
I contacted Apple Care phone support today and spoke with someone named "Robert". Robert was unable to explain why the NVRAM firmware variable list I see is so short and was unwilling to research the question. It was clear from the conversation that Robert had no idea what the NVRAM was for or what its default contents should be. He was unaware of how to list its contents using '/usr/sbin/nvram -p'.
I assumed that Robert was first level support so I asked to speak with someone in second level support. Robert said that I was speaking with second level support. I then asked if there were any one else I could speak with who might better understand this issue. Robert said he didn't think so. I then asked to speak with his supervisor. Robert ignored my request.
And so it goes with Apple phone support.