12 Replies Latest reply: Feb 10, 2009 1:37 PM by rGlory
rGlory Level 1 Level 1 (0 points)
I recently bought application called "sync in a blink" to synchronize google contacts with iphone. Application is very useful and incomparable to solution so called mobileme (whoever release that stuff for windows seems did not try to use it). But one of the latest update application localization was broken. After checking their website I realized that they are aware of the problem and raleased the fix quickly. But that update still not available in apple itune store (8 days since it was released by software maker). So I did pay for it for iTune and because of iTune I cannot use it for more than a week and nobody knows how long more. And the fact that this application competes with apples own solution makes this situation even uglier. So how long will it take to make update available?

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  • paulcb Level 6 Level 6 (19,095 points)
    There is no way for us to know... could be a day or it could be months... it's between Apple and the developer. You should be asking this question to the developer. Don't bother asking Apple. BTW, this is a user forum - Apple will not officially respond.
  • rGlory Level 1 Level 1 (0 points)
    Developer is saying they deployed the patch a week ago and that before new versions were published in a day or two. I do think this is apple issue and looks like iphone is the first and the last product I bought from them. Yes user interface is great but this experience and whole greedy approach is unacceptable.
  • paulcb Level 6 Level 6 (19,095 points)
    That's your choice but I would withhold my judgement until I knew the whole story. Not sure where the greedy part comes in but I don't think a week is an unreasonable time for Apple to review the app. Do you realize how many people are submitting apps for review... I'm sure it's a lot. For all you know, Apple never received the app or there was a programming error that caused it to conflict with other apps. There's a hundred valid reasons for the delay. Relax and give it some time.

    Message was edited by: paulcb
  • rGlory Level 1 Level 1 (0 points)
    Sorry, greedy part comes from different part, just this issue is finishing the picture. It is possible I am overreacting but the fact that a smart phone does not have voice dialing from bluetooth and only because apple does not want to give access to third party application is disappointing. And according to many developers opinion I read on various forums this case is not an exception.
    I understand that they may have hundred valid reasons for the delay. But it was their decision to make this store the bottleneck and they should be responsible for their decision.
  • paulcb Level 6 Level 6 (19,095 points)
    I believe Apple is extremely cautious regarding how their products function in the users hands. They want the user experience to be nearly perfect, i.e. no crashes, viruses, easy to use, etc. The App store is one way of controlling what gets on the iPhone and thus controlling the user experience. Limiting file access, bluetooth file transfer, GUI customization, user setting and the like are other ways they limit the potential for disaster. These limitations can be troublesome to advanced users (especially those of us coming from Windows Mobile who like to customize things) but are unseen or unnoticed by the average user of which the vast majority of their iPhone users are. The bottom line is if you buy an Apple product, be prepared to do things their way. If you can't accept that, there are many other smartphones and computers out there.
  • rGlory Level 1 Level 1 (0 points)
    The bottom line is if you buy an Apple product, be prepared to do things their way.

    The bottom line is there is no their way - they did not bother to implement this functionality and they do not let others to implement it.

    If you can't accept that, there are many other smartphones and computers out there.

    But that exactly what I said before - iphone is the first and the last their product I bought, and according to their user base size, not too many people like their "perfect" experience either. Good luck with them.
  • locondcoco Level 3 Level 3 (590 points)
    rGlory wrote:
    and according to their user base size, not too many people like their "perfect" experience either. Good luck with them.


    not really sure where you're getting your facts from, but roughly 30% of the smartphone market, and almost 15% of ALL cell subscriptions is a fairly LARGE user base size, so it seems that many, MANY people like their experience.

    http://www.electronista.com/articles/08/07/01/bernstein.on.iphone.share/
    http://apple20.blogs.fortune.cnn.com/2008/12/02/iphone-grabs-30-of-us-smartphone -market/
  • Randy Fast Level 4 Level 4 (1,415 points)
    rGlory, you can delete that app if you are looking to sync Google contacts. Just yesterday Google announced "Google Sync" for mobile phones (iPhone included). Google has liscensed MS ActiveSync to make their Google Contacts and Google calender work like an exchange server for syncing over the air with no extra input required.

    You can just google, Google Sync and they have all the instructions you need to set it up with your iPhone. It's free and it works great.
  • rGlory Level 1 Level 1 (0 points)
    Randy,
    Thank you for the help. But does it let you to choose to sync only particular group? I tried to find that information on google but could not. If it does not let you choose only group(s) to sync then it works "great" almost the same way mobile me works and exactly the reason I bought "sync in a blink" - I do not want all "suggested" contacts garbage from google contacts to come to my iphone.
  • rGlory Level 1 Level 1 (0 points)
    I did not mean smartphone market, I mean PC market. Sorry for misunderstanding. Yes iPhone is a good success for smartphone market. Is it going to be the same way when competitors will come with more open platforms? I am not so sure. But who knows. But next time I will think twice before buying any apple product. That's for sure.
  • MobileDev Level 3 Level 3 (565 points)
    Developer is saying they deployed the patch a week ago and that before new versions were published in a day or two.


    Not an uncommon complaint. Other devs have had this happen (seems as if the update got lost in the queue) but have figured out a fix that often works:

    Tell the developer to cancel and submit again.
  • rGlory Level 1 Level 1 (0 points)
    I will, thanks