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Illustrator CS3 and CS4 crashes on two different Mac Pro systems

6768 Views 9 Replies Latest reply: Feb 17, 2009 10:27 AM by industrial graphics RSS
industrial graphics Calculating status...
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Feb 10, 2009 8:52 AM
We have two Mac pro systems. Both are running 10.5.6. As of this morning both systems crash when trying to save files from Illustrator CS3 and CS4.

I'm not sure if this started with a corrupted file, and when we tried to work with it on both machines it effected both.

Does anyone have an idea?
Mac Pro, Mac OS X (10.5.6)
  • Robert Rogers Level 2 Level 2 (345 points)
    My wife has CS4 as well and was having problems with oneonone plug in crashing. Check the memory allocation. Also suggest running repair permissions and reboot. See if that helps. I do understand that it is on both computers so the idea of a corrupt file may be the issue. Before you call Adobe for help I would do some house keeping on your Mac as they will ultimately suggest you do that.
    2.66 dual intel mac pro, Mac OS X (10.5.6), ATA 2600 updated video card
  • juzzinator Calculating status...
    CS4 is a hot mess. It's ridiculously buggy.
  • The hatter Level 9 Level 9 (58,560 points)
    Do use TimeMachine for data;
    SuperDuper for imaging the system;
    Clone the system at least twice: known good backup image and for testing.
    Clone or image can be just a sparse image created with Disk Utility.

    I would also keep user accounts separate from the system and on 2nd drive.
    Rather than reinstall, use alternate systems. You may even need to do what others have learned to, one system for specific task or configuration.

    Use different user accounts.

    Don't rule out plist or preference settings or corruption.

    Normally I use Disk Warrior to keep a system maintained but TechTool Pro (5.01) will do more to check files for integrity and errors, and useful addition.

    If I was building a sytem today, I'd probably use 10K WD VelociRaptor or two for system, some scratch drives in stripped RAID for editing and saving work, and then media drive(s). With 3 backup sets of work.

    Apple now sells OS X 10.5.6 on DVD, replacing the 10.5.4 (and 10.5.0, shame there is no upgrade program) so they must feel 10.5.6 is gold. Not all software and hardware though does, but Sonnet just posted updates for their SATA Tempo card drivers. When it comes to production, newest and latest is not usually best.
    Mac Pro Windows 7 9800GTX 4 x WD Caviar 640, ACD 23" Sonnet Tempo E4P APC RS1500
  • The hatter Level 9 Level 9 (58,560 points)
    Glad you narrowed it down.

    If CS4 uses the same plist, and wish they would not - import the old file maybe - running both on same system may never work.

    There have been problems in the past with writing to server, hopefully this isn't the same but with a new wrinkle.

    And really helps to have a specialist. Whether server or database or someone with lots and lots of experience with Adobe products.
    Mac Pro Windows 7 9800GTX 4 x WD Caviar 640, ACD 23" Sonnet Tempo E4P APC RS1500
  • direwolf8 Level 4 Level 4 (1,280 points)
    Can you elaborate? We're testing CS4 before rolling it out and haven't run into any serious problems yet.
    G5, Mac OS X (10.5)

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