Auto reply with blank message

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jabojenny Author

Level 1

8 points

Auto reply with blank message

When I receive an message Mail automatically replies with a message that has a blank message body, why is that?

Mac OS X (10.5.6)

Posted on Feb 11, 2009 6:14 AM

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Answer 1

Feb 11, 2009 6:53 AM in response to jabojenny

Hello j:

Welcome to Apple discussions.

Do you have a rule set up to automatically reply to incoming messages?

Barry

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Answer 2

jabojenny Author

Level 1

8 points

Feb 11, 2009 7:29 AM in response to Barry Hemphill

I just checked rules under Mail-Preferences-Rules and the only thing in the box was the News From Apple box which is checked.

Thanks for your help.

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Answer 3

Feb 11, 2009 3:40 PM in response to jabojenny

Hi again:

I do not use Mac mail, but this article looks suspiciously like it might be germane to your problem.

http://docs.info.apple.com/article.html?path=Mac/10.5/en/mac16.html

Barry

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Answer 4

jabojenny Author

Level 1

8 points

Feb 12, 2009 4:55 AM in response to Barry Hemphill

Thanks Barry but I don't subscribe to Mobile Me, so your suggestion doesn't really apply to me. I'm wondering if I've got a virus or if there's some kind of bug with my Apple Mail program.

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Answer 5

Feb 12, 2009 5:14 AM in response to jabojenny

Hi again:

You can stop worrying about a virus. There are NO documented viruses that affect a Mac running OS X - none.

That arricle does noit reference mobile me. The article is directed at people who use Mac mail as their E-mail platform. What mail platform do you use? For example, I use AOL as my mail platform but have it integrated to the Apple Mail program.

Before I suggest anything else, I want to be sure I have complete information.

Also, when you get a chance, please post complete information in your profile (see mine below). That will give everyone background information.

Barry

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Answer 6

bsalk

Level 1

8 points

Feb 12, 2009 8:29 AM in response to Barry Hemphill

Hello,

I am encountering the same behavior. If Mail is open, and someone replies to a message, a blank reply is auto sent back to the sender.

Please help!!

Bsalk

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Answer 7

jabojenny Author

Level 1

8 points

Feb 12, 2009 1:19 PM in response to Barry Hemphill

Hi again as well,
Good news about the virus info, being a previous PC owner, I still find that baffling.

Would Comcast be the answer to your question regarding E-mail platform? If not let me know and I'll dig something up.

I updated my profile per your request so hopefully that will help you out.

Perhaps this is related to my email problems, or not, but my internet connection has been crashing on me all day. I checked the connection with two other computers hooked to the same router, both PC's, and it's working fine for them.

Thanks again for your help.

J

Message was edited by: jabojenny

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Answer 8

Feb 12, 2009 3:44 PM in response to jabojenny

Hello again j:

Pardon my typo spelling in the last post - I must have ignored the spell check highlights.

What is the domain name for your E-mail (don't give me the whole thing)?

Mine, for example, is ME@aol.com. If your E-mail provider is Comcast, they would have a place to modify/setup your personal E-mail preferences. Many E-mail platforms (Outlook and many others) have an auto-reply feature that can be enabled.

The crashing may (or may not be related). Connectivity is not my strong suite. Try posting a new thread on that issue in the networking forum here:

http://discussions.apple.com/forum.jspa?forumID=1222

Barry

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Answer 9

jabojenny Author

Level 1

8 points

Feb 12, 2009 3:51 PM in response to Barry Hemphill

Okay, my domain name is

ME@comcast.net

I've already looked at safari forum and am trying to get that issue resolved as well. It appears I'm not the only having Safari crashes, so I'm researching those threads.

J

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Answer 10

Feb 12, 2009 4:13 PM in response to jabojenny

Hi J:

Somewhere you have a facility to set your personal preferences for your Comcast E-mail. If you cannot find it, call them for guidance (explain the problem).

The Safari crashing may be addressed (possibly) by trashing the preference file (com.apple.safari.plist) and restarting.

Barry

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Answer 11

jabojenny Author

Level 1

8 points

Feb 12, 2009 5:18 PM in response to Barry Hemphill

Barry,
I went into my mail preferences at comcast.net and the Enable Auto Reply had the "no" box checked next to it. Do you think this could be a Comcast issue and not with my Mac? I can give them a call and explain if you think this issue would fall under them. No one else in the house, who are on PC's are having this problem and they are all under the Comcast umbrella, hmmmm.

I uninstalled Safari and reinstalled and now it seems everything is working fine. One out of two aint so bad.

J

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Answer 12

Feb 12, 2009 9:05 PM in response to jabojenny

50% is OK!

Since Safari is working, you need not trash the preference file - although that does cause odd things to happen if it is corrupt (rare, but it happens).

Give Comcast a call - they may have some constructive suggestions. I doubt if the problem is in OS X, but I never say never.

Barry

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Answer 13

jabojenny Author

Level 1

8 points

Feb 13, 2009 6:03 AM in response to Barry Hemphill

Barry,
I will call Comcast and pick their brains as well. On another note, I sent an email to another computer directly through comcast.net and no blank auto reply was sent, it only appears to be happening when I run Comcast with Apple Mail. I'll let you know what Comcast says after I talk to them.

Thx

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Answer 14

Feb 13, 2009 6:20 AM in response to jabojenny

Hi J:

You might try one more thing. Drag the preference file (com.apple.mail.plist) to the trash (don't empty it just yet). Restart the computer. OS X builds preference files with default values as needed. See what happens with the reply problem now. If it is fixed, reenter your own personal preferences.

I did this once to fix a different issue. As I recall, I did lose the previous inbound messages. In my case, my mail is on a server, so I had no difficulty. You might also take a look at the mail help information about archiving and restoring mailboxes.

Barry

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Answer 15

jabojenny Author

Level 1

8 points

Feb 13, 2009 6:48 AM in response to Barry Hemphill

Where do I find com.apple.mail.plist? Do I do a search in my finder?

I spoke to Comcast, hey made me send a message through comcast.net and it didn't send an blank reply so they said it's an Apple problem.

Round and round I go...

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