Songs Disappearing from iTunes

I've seen other threads on this marked as answered, but they clearly were not based on the posts in them. At first I thought I was going crazy, or maybe had lost some music when I transferred from my old machine to my new one, but now I have songs I know I bought since moving to the new machine that have disappeared. Not just randomly missing songs, but entire missing albums too. Of course, since backing up my music consisted of simply copying the iTunes folder to an external drive (admittedly lazy way, sure) it happily overwrite the folder as I told it to and thus my backups are missing the songs too. This is complete crap, and is NOT answered as the other threads claim. Even if support allows me to re-download everything (at this point, I couldn't even tell you for sure what I am missing since I don't recall everything I've bought) what stops this from happening in the future? If my hard earned money is just going to vaporize off my hard drive at random when I am trying to play by the rules and be legal, give me one good reason not to just save that money and just start pirating everything? Because as much as I don't like pirating, I don't like buying an entire CD for one good song even less, and I like having stuff I bought simply disappear even less than that.

What is the fix for this problem? If Apple lets me redownload everything, where is the proof this won't happen again? I NEED to have a legitimate answer to this question or you and the music industry can kiss my money goodbye. Limewire will be my new music source.

MacBook, Mac OS X (10.5.6)

Posted on Feb 11, 2009 8:34 AM

Reply
633 replies

Aug 17, 2012 7:41 PM in response to gizmonic

I, too, have been having this problem. Lumping iTunes will just somehow "forget" about some of my songs, so every time I sync my iPod (something I started doing begrudgingly a couple years ago when I found out that's the best way to get accurate statistics on my songs), it's an adventure in song finding, especially fun when I go to play an old favorite that - surprise, surprise - ISN'T THERE ANYMORE. I don't know if this is related, but iTunes is also screwing up album art on some stuff, don't really know what's up with that. I've about had it, though, I'm just about fed up with Apple, and it told me that my standard username, "Maziecat," contained a banned word...DAFUQ, APPLE

Aug 20, 2012 7:27 PM in response to Dave Rathbun

I thought I was fixed. Last night I realized after reinstalling iTunes in an attempt to fix this issue I had not turned the "compression" setting back on. This is where you can tell iTunes to down-sample to 128bit while syncing to the iPod, for example. When I turned that back on, about half of my latest batch of songs to sync went missing.


Getting closer to a specific test case. Those of you that have had songs go missing, are you using this feature?

Aug 21, 2012 7:27 AM in response to Ithacapple

I think it is time that all users of iTunes and iPoda etc stop buying songs. I have purchased thousands of Dollars from Apple in music and until this is fixed (yes it is still happening to me) I will not buy another song or book or anything else from them.


This has been going on for a very long time now, and if this is correct there are many people that have lost songs they worked hard to get on their i-device and paid money for to have save.


How do I get all the music back I am losing? This ***** and is totally and uterly unacceptabel to go on for this long.


We want thsi fixed dear Apple support team!


I made one big mistake - trusting apple with my music collection.

Aug 21, 2012 7:44 AM in response to Petrusrock1

Dear Apple;


I was reading some of the posts above mine, I also had called Apple and received similar answers then the people above.


Can anyone tell me (at Apple) why we all have the same symptoms? We are all sleep walking deleting our songs right?


I have songs disappear I purchased from Apple and besides adding things over many years, I have not deleted a single thing from iTunes.


I have in my current purchased list 517 items. Music, Films, Books.


I thought Apple was a responsive company to their customers. As i was setting up a new playlist I discovered once again more songs lost today - random. Just one here, one there, or a whole album gone I know I put on there, cant find it - locate window pops up, so the text line is on there but the song is gone and no longer on the computer. I haev one particular song where i Purchased the song as well as the Video to the song same time same day. Video is still there, song is now missing.


I am upset at Apple. I own a lot of Apple products, as I said before, until thsi issue is resolved I will nto purchase another. I hope Apple has not turned with its success into just another "give a ****" giant corporations.

Aug 22, 2012 1:14 PM in response to Petrusrock1

I'vealso had this problem for years, with a large music library. 200 GBs. Repointing iTunes to a song is irritating; having to restore it is doubly so. And the problem is that iTunes is the heart of an ecosystem. If you have AppleTV or do music streaming or whatever, you are stuck with iTunes. Apple needs to fix this, and a good start would be some sort of maintenance utility. Maybe one that backs up the XML files and then loks for errors each time it runs.

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Songs Disappearing from iTunes

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