Songs Disappearing from iTunes

I've seen other threads on this marked as answered, but they clearly were not based on the posts in them. At first I thought I was going crazy, or maybe had lost some music when I transferred from my old machine to my new one, but now I have songs I know I bought since moving to the new machine that have disappeared. Not just randomly missing songs, but entire missing albums too. Of course, since backing up my music consisted of simply copying the iTunes folder to an external drive (admittedly lazy way, sure) it happily overwrite the folder as I told it to and thus my backups are missing the songs too. This is complete crap, and is NOT answered as the other threads claim. Even if support allows me to re-download everything (at this point, I couldn't even tell you for sure what I am missing since I don't recall everything I've bought) what stops this from happening in the future? If my hard earned money is just going to vaporize off my hard drive at random when I am trying to play by the rules and be legal, give me one good reason not to just save that money and just start pirating everything? Because as much as I don't like pirating, I don't like buying an entire CD for one good song even less, and I like having stuff I bought simply disappear even less than that.

What is the fix for this problem? If Apple lets me redownload everything, where is the proof this won't happen again? I NEED to have a legitimate answer to this question or you and the music industry can kiss my money goodbye. Limewire will be my new music source.

MacBook, Mac OS X (10.5.6)

Posted on Feb 11, 2009 8:34 AM

Reply
633 replies

May 18, 2015 7:17 PM in response to gizmonic

It started happening to me today also. Last night I was checking into iTunes rip destination setting and I changed it and then changed it back to what I thought was its default setting. I also had just attached an Apple keyboard (just throwing that in there). Today I defragged my hard drive (which I usually never do) to free up some space. Shortly after, tracks on iTunes started dissappearing! It seemed to rapidly increase, and started with the most recently added folderrs (from as far back as three weeks ago), but also some random songs. I readded many albums back by dropping and dragging them back from my hard drive. But they seemed to keep dissappearing and FAST. So I LOGGED OUT OF ITUNES, and closed the program (iTunes). When I reopened iTunes 20 minutes later, all the vanished songs had RETURNED. BTW, I am on a PC.

May 28, 2015 10:46 AM in response to gizmonic

Ok, I am missing a significant amount of music from my iPod Classic (80G), and some of the music is cut off. In addition, there are some albums that are not even on iTunes either!! I had to restore the iPod since it wasn't charging properly and it prompted me "to connect to computer." What GIVES!?!?!?!?!?!? Does Apple not like my taste in music!?!?!?!?!? Is Jobs putting his $.02 in from up above!?!?!?!?!?


VERY FRUSTRATED HERE!!

PS I am running Windows 7 with a PC.

May 28, 2015 10:57 AM in response to djac70

Your music should have been in your iTunes library, and that should be backed up also. An iPod is too easily lost, stolen, or damaged to be the sole repository of your content. If you have restored the iPod then any chance there might have been to recover content from it will have gone. See Corrupt iPod classic and check the status of your iPod's hard drive. It won't last for ever. Any pendings or reallocated sectors noted may well be the damaged parts of songs that will not play.


tt2

Jun 23, 2015 2:18 AM in response to gizmonic

Hello,

I had the EXACT same issue happen to me and I FOUND A SIMPLE SOLUTION tonight that worked for me! This solution can be used on an Iphone. I know some of you use Macbooks to organize your music, so if you'd like me to help you with a Macbook issue, leave me a comment/message.


Over the years I've purchased thousands of songs using the same apple ID and password. A few years back I purchased songs on the library on my Macbook, but recently I've been purchasing all my music on my iphone.


Over time I noticed some of my songs were missing from my itunes library. At first I was just annoyed and confused, so I'd end up re purchasing the songs. A week ago I purchased the Iphone 6 plus. I discovered that even after I downloaded all my music from Icloud, many albums were missing. I was very annoyed because I felt that apple shouldn't be making these mistakes, especially after we pay so much for apple products. Many of my family members and friends told me they experienced the exact same problem. I was upset and thought my music was lost, until I started messing around with my Iphone tonight.


I don't work for apple- I'm just a semi tech savvy college student. I will try to explain this the best that I can.

Try these steps on your Iphone.


1. pick up your iphone

2. click on the "Itunes Store" icon, and sign into your apple account on itunes

3. navigate back to your home screen

4. click on the "Music" icon

5. click on the "more" Icon (should be on the very bottom of screen, to the right of the "songs" icon)

6. five options should appear. The last option will have a little house Icon and have the word "shared" printed next to it.

7. click on the "shared" icon


Although I've always used the same apple account to purchase all my music, for some reason their were two apple libraries in the "shared" folder.

The first option under the shared folder said "Blakely's Iphone" and the other option said "Blakely Jones Library" I clicked back and forth between the two libraries and I found that all the albums I thought were lost before were actually in the second library, along with songs I'd purchased way back in middle school!


If you are lucky, there will be two different libraries in your shared folder, which simply means your songs were divided into two libraries. I have no idea how this happened. For some albums, half of the albums songs are in one library and half are in the other library. I believe this is a mistake on the part of apple. Not everyone has the time to mess around with their phones and recover their missing music, so apple really needs to solve this. However, I'm just really happy I found where my songs were hiding!


My next question is, how can I combine these two libraries on my phone so that I don't have to constantly switch back and forth between them? I will bring my iphone in to an apple store tomorrow and ask them to help me combine the two libraries on my phone. I'll post an update once I get an answer! I really hope this information has helped you! I'm unsure if this method will work for everyone, but you should try it just incase! There could be so many other issues going on with your itunes account, but this is the method that worked for me. Good luck!

Jul 4, 2015 1:29 PM in response to gizmonic

Just wanted to add to this thread - six years on! I have noticed over past year or two (with some frustration) that itunes goes to play a song in the library but can't find it. Figuring it's just a broken link, (it shows in my itunes list under my music but displays ! next to it BUT ONLY AT THIS POINT WHEN THE SONG IS ASKED TO PLAY) I then discover (via spotlight) that it doesn't exist on my computer anywhere, nor on my backup (which I sync with the entire MUSIC folder periodically). I recently had to reinstall my my entire system software and upgrade to Yosemite - so I backed up every file on my computer and now use these files to repopulate itunes. However, it appears that songs were missing before the upgrade because that backup is still on another computer and they're not there either. I had 3 Kings of Leon albums which featured heavily in my 'favourite' playlists so have played many times - all gone. I did not (would never) delete them and I'm very angry about the prospect of re-purchasing them at great expense.


Also frustrating is that until I try to play each song, I can't tell which songs in my library do not have a corresponding mp3 file in the itunes media folder. So I can never tell how widespread the problem is.


Why can't itunes give you a summary/alert to highlight when a file is suddenly not there? And does anyone know a way to easily check the integrity of the library vs interface?


In the meantime I am creating a separate folder for MASTER COPIES of music, putting all my music there and letting itunes create a (less reliable) duplicate library. I'll also backup from the MASTER COPIES folder and consider Google Play or other itunes alternative. Sad day.

Nov 1, 2015 8:59 AM in response to HenryinNYC

iTunes will not back up any songs you did not buy on itunes. I found this out the hard way. AFTER I downloaded hundreds of CDs and then sold them or gave them away. Thousands of dollars down the tubes. iphoto recently deleted hundreds of pictures and videos too. Just random deletions. When their "tech support" tried to help me retrieve them they made a huge mess. All the dates are out of whack, photos misdated no longer in their correct order. A real mess. I vowed to never give Apple another dime of my money. IF I want music this way I'll get it for free. If I want a whole album I'll buy the CD. I'm DONE with Apple. No trust, no love. That's how you solve your problem. Disconnect from the source of it. Get a computer that has never seen the light of the internet or anyone's "cloud". Put everything you value onto it via a pin drive. And surf and get your FREE music on the contaminated one you're using now. That's what I'm going to do.

Nov 1, 2015 5:51 PM in response to lunatec2

lunatec2 wrote:

iTunes will not back up any songs you did not buy on itunes.

ITunes doesn't back up any songs whether you purchased them from iTunes Store or not.

AFTER I downloaded hundreds of CDs

How exactly do you "download" CDs?

and then sold them or gave them away.

After you sold or gave away the CDs, the music was no longer your to keep.

Perhaps you should find the nearest 14 year old and ask them how to internet properly.

Feb 6, 2016 10:51 AM in response to rcosgrove

I had discovered this years ago....there has been various comments and speculation over the years...my theory is that they deleted them after a certain time...which was how this was set up to be in the beginning but then they were legally told to not do that and now it is just what happens...Most of us are just too busy to deal with it..but for me this is getting to be a big! problem..that amounts to a lot of money. We all need to file a class action law suit.

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Songs Disappearing from iTunes

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