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Songs Disappearing from iTunes

248841 Views 551 Replies Latest reply: Apr 20, 2014 9:12 AM by keith 53 RSS Branched to a new discussion.
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gizmonic Calculating status...
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Feb 11, 2009 8:34 AM
I've seen other threads on this marked as answered, but they clearly were not based on the posts in them. At first I thought I was going crazy, or maybe had lost some music when I transferred from my old machine to my new one, but now I have songs I know I bought since moving to the new machine that have disappeared. Not just randomly missing songs, but entire missing albums too. Of course, since backing up my music consisted of simply copying the iTunes folder to an external drive (admittedly lazy way, sure) it happily overwrite the folder as I told it to and thus my backups are missing the songs too. This is complete crap, and is NOT answered as the other threads claim. Even if support allows me to re-download everything (at this point, I couldn't even tell you for sure what I am missing since I don't recall everything I've bought) what stops this from happening in the future? If my hard earned money is just going to vaporize off my hard drive at random when I am trying to play by the rules and be legal, give me one good reason not to just save that money and just start pirating everything? Because as much as I don't like pirating, I don't like buying an entire CD for one good song even less, and I like having stuff I bought simply disappear even less than that.

What is the fix for this problem? If Apple lets me redownload everything, where is the proof this won't happen again? I NEED to have a legitimate answer to this question or you and the music industry can kiss my money goodbye. Limewire will be my new music source.
MacBook, Mac OS X (10.5.6)
  • Limnos Level 8 Level 8 (36,585 points)
    Currently Being Moderated
    Feb 11, 2009 10:35 AM (in response to gizmonic)
    Well, after filtering through the 90% of other stuff my basic question is, are the files disappearing from itunes or the whole computer? I have never seen anybody comment on files vanishing off iTunes. Links breaking, yes.

    If files are vanishing off your computer then you have a more serious issue than just iTunes. Is there evidence of other files vanishing?
    G4 Quicksilver dual 800 MHz 2x120 GBHDs 1.5GBRAM dual-boot 10.4.11 9.2.2, 2 G3 beiges, IIci
  • pixigirl Calculating status...
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    Feb 11, 2009 10:51 AM (in response to gizmonic)
    Gizmonic: I, too, have had all my "purchases" disapper except for downloads from the last month and first month. 8 months of downloads in between have disappeared. How do I get them back? I paid for them! I have email receipts and credit card receipts to prove I purchased these albums. what do I do?
    MacBook, Mac OS X (10.5.6), also - Dell inspiron
  • rcosgrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 2, 2009 12:51 PM (in response to gizmonic)
    I've got the same problem as Gizmonic - MP3 files and their folders are vanishing from my iTunes library. The files affected seem to be random.

    It's happened now and with Mac OS 10.4.x and earlier version of iTunes.

    EDIT: So it's clear - it's the MP3 files themselves that are vanishing, as well as their entries in iTunes. Playlists seem unaffected.

    - Richard

    Message was edited by: rcosgrove
    MacBook Pro, Mac OS X (10.5.6), iTunes 8.0.2 (20)
  • lhollyfeld Calculating status...
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    Mar 3, 2009 9:57 PM (in response to pixigirl)
    This is happening to me too. Random songs disappearing from iTunes. Help!
    MB 13.3, Mac OS X (10.5.5)
  • kylegonjinn Calculating status...
    Currently Being Moderated
    Mar 4, 2009 1:04 AM (in response to gizmonic)
    I'm having a similar problem. When I opened up iTunes last night, my entire music library had been wiped. Luckily, the files are still in My Music folder like they should be, but I honestly don't want to have to go about adding all my playlists and stuff again. Does ANYONE have an answer for this?
    Dell, Windows XP
  • The Banana Fairy Calculating status...
    Currently Being Moderated
    Mar 4, 2009 5:21 AM (in response to gizmonic)
    I am having a similar problem.
    All my podcasts are disappearing along with any songs I add in. I have noticed this only happens when restarting my system. I always empty my recycling bin before logging off and when I log back in there are itunes backup files in my recycling bin!
    The files are:
    iTunes Library Extras
    iTunes Genius

    Both are database files.
    I try restoring the files to no avail.
    I look in my iTunes My Music folder and all my downloads are missing.
    I am ready to start copying them over to another location every time so I don't loose my information that I've spent time in the slow iTunes Store for!
    SONY VAIO, Windows Vista, Blu-Ray/HD
  • Poulsboguy Calculating status...
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    Mar 4, 2009 12:27 PM (in response to gizmonic)
    I am not only losing songs, albums, and audiobooks from my music library but I have also lost all of my playlists. Since this is such a common problem, is there an software expert from Apple involved in this discussion?
    iMac, Mac OS X (10.5.6)
  • James Derry Calculating status...
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    Mar 7, 2009 4:38 PM (in response to gizmonic)
    I've been searching like mad for an answer to this, too.

    Let me be clear. This is not user error. Here's what's going on:

    For no reason that I can determine, iTunes encounters "dead" tracks, i.e., songs that are in my library (imported by me), both AAC and MP3. I go to the directory where they're supposed to be, and they're gone. Completely missing original file. In my case, they songs are staying in the library, but the originals are missing.

    My library is in the /Users/Shared directory, and the whole iTunes directory is intact, and the right pointers to the music library are in preferences, and I let iTunes keep the folder organized. I have no idea what I've lost. I remember that my library used to be close to 60 gb in size, and right now I'm down to about 48 gb.

    This is latest iTunes 8 on up-to-date Leopard system.
    Mac OS X (10.5.6)
  • rcosgrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 8, 2009 3:31 PM (in response to James Derry)
    I checked my iTunes library last night - I have over 80 album playlists which are empty: no tracks in the playlists and no files on my hard drive. And some of these tracks were ones I listened to within the last 1-2 months.

    @Poulsboguy
    Since this is such a common problem, is there an software expert from Apple involved in this discussion?
    BWAH-HA-HA! Do they ever bother to visit these forums? Only answers I've gotten here are from fellow Mac users.
    MacBook Pro, Mac OS X (10.5.6), iTunes 8.0.2 (20)
  • TechieDeb Calculating status...
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    Mar 11, 2009 12:12 PM (in response to gizmonic)
    I've read through these posts and cannot find a clear answer to my problem. Yesterday, I had over 1000 songs in my Library with dozens of different playlists. I went to the Apple Store to purchase some songs. I found one song, purchased it, had to log in with Apple ID and approve the $0.99 purchase. I was asked to update my iTunes account and had to agree to new Terms, etc. After this purchase, I then went back to the iTunes store and found an entire album I wanted to purchase for $7.99. At the time, I had iMovie open as well. After making these purchases, I went back to iMovie. For some reason, it unexpectedly quit. I chose to quit iTunes as well and restart my MacBook. After restarting, I opened iTunes and my original 1000+ songs were MISSING from my library. The only songs in the library were the 13 from the album I purchased earlier. Even the single song I purchased just minutes before the new album was gone. Does ANYBODY have a solution? While reading these various posts, I looked for my library file and found:
    Macintosh HD/Users/<MyAccount>/Music/iTunes/
    Inside the iTunes folder, there is a file called iTunes Library and it says it was created when I opened iTunes after restarting my laptop & found my songs missing. Yet, when I look in the iTunes Music folder that is located in this iTunes folder mentioned above, there are 57 folders in it with what appears to be all of my songs/ albums from before. I even did a "Get Info" on my Music folder that is inside my Home Directory and it says it is 9.7 GB in size. That would indicate that the music is still there, but why cannot I not see the 1000+ songs and playlists that were there yesterday? How do I get them all back? Any and all suggestions would be greatly appreciated!!
    MacBook, Mac OS X (10.5.6)
  • FelixBaeton Calculating status...
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    Mar 11, 2009 10:48 PM (in response to gizmonic)
    ***?! This problem has been around for at least 4 years, and there are is no answer? That is ridiculous. Why hasn't Apple addressed this? It seems that whenever I go to listen to an album that I haven't heard in awhile I will find that a few random songs are missing from the album. I'm afraid of how much music I have lost. Is there a solution? If not, does anyone have recommendations for a better program to use that will not destroy money+hundreds-of-hours worth of music uploading? I usually love Apple, but this really peeves me because I am an audiophile and do not know what to do about this problem
    iMac, Mac OS X (10.5.6)
  • gbuell@gmail.com Level 1 Level 1 (35 points)
    Currently Being Moderated
    Mar 12, 2009 2:59 PM (in response to TechieDeb)
    Getting the songs back in iTunes is easy, just go File -> Add to Library... and select your iTunes Music folder.
    MacBook 160 GB Early 2008, Mac OS X (10.5.6)
  • rcosgrove Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 13, 2009 8:44 AM (in response to gbuell@gmail.com)
    You can also drag-and-drop MP3 files into playlists. They'll get added to your iTunes library and whatever playlist you've dropped them into.

    But the point remains that this kind of crap shouldn't be happening.
    MacBook Pro, Mac OS X (10.5.6)
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