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Songs Disappearing from iTunes

249381 Views 554 Replies Latest reply: Apr 23, 2014 4:54 PM by QuoteNotes RSS Branched to a new discussion.
  • SageRad Calculating status...
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    Dec 12, 2009 9:09 AM (in response to kian777)
    This just happened to me, as well. Random songs, here, and there, that were still on the ipod, but no longer in the itunes library, were removed. Fortunately, I had recently back up my music and did not lose anything but time.

    I would like to know if there is a fix or anything that I can do to prevent this from happening in the future.
  • jmpelletier Calculating status...
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    Dec 13, 2009 12:18 AM (in response to gizmonic)
    I would like to add my voice: I also have random songs disappearing apparently for no reason. The files are on an external FAT32 drive and the library is on a local machine. I never touched or moved the files after ripping them from my CDs. Like others have said, the actual file is missing and no trace of it is to be found anywhere.

    This is an extremely frustrating bug that absolutely must be addressed.
    MacBook Pro, Mac OS X (10.5.6)
  • evan e Level 1 Level 1 (0 points)
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    Dec 13, 2009 8:47 AM (in response to gizmonic)
    I have had a similar experience:

    I have second hard drive installed in my early 2008 Mac Pro, dedicated to media. I realized mp3 files were being arbitrarily deleted after attempting to sync a genre playlist with my iPhone and receiving warnings that the files do not exist.

    My question is how do I find out what files are deleted? iTunes still recognizes the files as existent until I click on the song to play, and then gives the broken link warning. Is there a way to list what's in my iTunes library that does not have a link to a file on the hard drive? This is frustrating and worrisome, as this must have occurred so long ago that my external back-up hard drive using Time Machine does not recognize the files either...what the eff Apple...
    Mac Pro (Early 2008) 2.8 GHz Quad Core, Mac OS X (10.6.1)
  • Tony Baczynski Level 1 Level 1 (45 points)
    Currently Being Moderated
    Dec 13, 2009 10:44 AM (in response to gizmonic)
    Same thing here...
    Album in Music folder all songs there
    all songs listed in iTunes
    Later....
    Album in Music folder all songs there
    some songs missing in iTunes
    I started adding them by hand, but there were way too many.

    I found the solution ...

    In iTunes Menu ... Select File -> Add to playlist...
    Select the entire Music folder
    Let 'er rip!
    Took about 1/2 hour to do 20,000+ songs but they were all sorted and missing songs were back where they belong.
    Dual 2GHz G5, Mac OS X (10.5.4)
  • Shucks Calculating status...
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    Jan 24, 2010 9:26 PM (in response to gizmonic)
    Another "me too" post.

    I am having seemingly random songs disappearing from my 5000+ library. I will go to look for a song (generally that I haven't played for a while), to find it gone without a trace from my library. Not like I'm getting the "!", but completely gone. As others have said, the fact they are gone from iTunes and not just my computer, suggests to me that it's an iTunes deletion issue.

    Any solutions found yet? It's driving me CRAZY, especially cause I have no idea what's been deleted!

    Cheers, Shucked
  • Randz Calculating status...
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    Feb 11, 2010 5:24 PM (in response to Shucks)
    I'm losing my purchased songs! What I did was to download a ripper to copy back my songs from my ipod back to my Macbook. When I plug in either my Ipod Touch 2G or iPhone 3gs and a backup happens, I start losing songs again.
    Macbook Air, iMac, Mac OS X (10.6.2)
  • Stulle Calculating status...
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    Mar 9, 2010 6:46 PM (in response to Randz)
    same or similar issue here.

    i am losing both itunes purchases and CD rips.
    i want to add that i was tidying my library and did delete few albums manually. tested it with an album and the "keep files" option did not make a difference!! the files were gone anyway! And cant be found in the recycle bin either..
    Core2 @ 2.4, Windows 7, 2.5 GB RAM
  • Sandman6 Calculating status...
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    Mar 10, 2010 1:42 AM (in response to gizmonic)
    Background: Music loaded to ext HDD using Apple Lossless.

    My problem was not disappearing tunes, but music files moving themselves from directory to a different directory, usually just a few songs from an album.

    This problem seemed to be associated with the "compilations" directory more than any other.

    After I'd loaded an album, sometimes it would land in the "compilations" directory rather than the directory for the named artist. After renaming the album artist using "get info", I then manually moved the music files on the iTunes Library on the ext HDD from "compilations" to the correct artist directory.

    If any of the files still kept jumping back to the "compilations" directory, I moved them back to the right place again, went to each track using "get info" and clicked the lock file button on each track.

    So far, so good, all of my wandering files have stayed put.
    2009 MacBook Pro 15, Iomega 1Tb external HDD
  • ChazThePhoenix Level 1 Level 1 (10 points)
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    Mar 10, 2010 7:33 AM (in response to Sandman6)
    I USED to have my 175 gigs stored on a server but I moved it an external in november.

    Since I bought a new iPhone in January, iTunes is synching its backup to my user folder on my computer, and is reverting back to thinking things are stored on the server. I know this because when I am connected to the server, things play fine. When I am not, it asked for a connection, even tho it is pointed at my external.

    things arent been deleted, it just seem to know where to find stuff.

    as I am typing this, I am "adding to library"...it wont copy the music a second time because it will be "keeping it organized"...plus there is not enough room. Its my test to make sure we are not duplicating things

    lets see if I have tunage again.
    G5, Mac OS X (10.4.11)
  • esprit15d Calculating status...
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    Mar 11, 2010 12:17 PM (in response to gizmonic)
    This has happened to me to. My iTunes completely froze up (and froze my computer with it) a couple days ago and so I had to stop it (Crtaltdel). when I rebooted, all the music I bought from eMusic.com (mp3s) was gone. So random. I purchased that music over the last three months and its all gone. The music is still on my iPod, but as we know, there is no way of getting music off an iPod back onto a computer. So I'm one accidental sync away from losing that music forever. VERY FRUSTRATING!!!! I had been planning to back that music up, but never got the chance. Little did I know iTunes would erase it before I got hte chance. I think I'm just about done with iTunes. I like the way it organizes music, but to say it comes at a high price of perpetual aggravation is an understatement.

    Message was edited by: esprit15d
    Windows XP
  • esprit15d Level 1 Level 1 (0 points)
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    Mar 11, 2010 12:19 PM (in response to jmpelletier)
    This problem has been going on for years and Apple has NEVER addressed it, much less fixed it.
    Windows XP
  • jamierichards Calculating status...
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    Mar 19, 2010 9:19 PM (in response to gizmonic)
    Hi Guys,

    I'm no Apple expert but I also experienced this problem and discovered that the songs were still on my hard-drive, they had just been renamed by iTunes and moved to a different folder. If you are having this issue my suggestion is that you:

    1. Uncheck the "Keep iTunes Media Folder Organized" option (Edit-->Preferences-->Advanced)
    2. Search for you music files in folders named "Unknown Artist" or "Compilations"
    or "Various Artists" (the file name may be slightly different)
    3. Organise the songs into the folders you want
    4. Re-point your song listings in your library to the new song file locations

    Good luck!
    Windows 7, iTunes 9.0.3.15
  • Michael Backauskas Level 1 Level 1 (5 points)
    Currently Being Moderated
    Mar 27, 2010 11:51 AM (in response to jamierichards)
    I've found random tracks that were stored in the "compilations" folder, but shouldn't have been there. I used the "get info" multiple item window under "options" and checked the "no" box for "Part of a compilation". I looked at the iTunes folders immediately after and saw the tracks had moved out of the compilation folder and into the artist folder. Why and when they moved to compilations originally I have no idea. I suspect this also occurred in reverse, when tracks that are truly part of a compilation got moved into an artist folder.

    It is completely random, but I suspect it has to do with a change of compilation status before and after iPod syncing, when the iPod is set to take random tracks from a playlist that is too large to all fit on the iPod. If just a random few tracks from an album that is not designated a compilation get on the iPod, and the computer album designation is subsequently purposely changed to a compilation, upon re-syncing the iPod some confusion occurs, because the iPod knows those tracks as non-compilations, but the computer knows them as compilations. Is that possible?
    1.83 GHz Intel Core Duo, Mac OS X (10.4.11), 2 GB DDR2 SDRAM
  • illgiveumorality Calculating status...
    Currently Being Moderated
    May 10, 2010 9:26 PM (in response to gizmonic)
    Just wanted to bump this thread.
    I've been having this issue for a long time now, and I've lived with it for years. However, I now have a Time Machine backup.
    I have the exact date and time when I loaded an example album onto my computer 2 months ago, yet it has been wiped clean off of my internal drive, as well as every backup date on my Time Machine drive. How is that possible?
    Very disappointing.
    MBP 15" 2.4ghz, Mac OS X (10.6.3)
  • chadinark Calculating status...
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    Jul 22, 2010 7:37 AM (in response to gizmonic)
    I've noticed this phenomenon before most recently in regard to about 7 or 8 songs I purchased back in March. Went to listen to them yesterday but guess what they've totally disappeared... So annoying. I "reported a problem" on each and apple's response is their typical one: tough luck, your problem...

    I NEVER delete purchased music. Why would I? But nevertheless I’ve noticed this several times in the past. I really think there is some type of software glitch (intentional?) that causes this occasionally and then the only recourse is for consumer to repurchase. I think some class action lawyers need to be contacted about this to see if any of them are interested.
    Windows XP
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