gizmonic

Q: Songs Disappearing from iTunes

I've seen other threads on this marked as answered, but they clearly were not based on the posts in them. At first I thought I was going crazy, or maybe had lost some music when I transferred from my old machine to my new one, but now I have songs I know I bought since moving to the new machine that have disappeared. Not just randomly missing songs, but entire missing albums too. Of course, since backing up my music consisted of simply copying the iTunes folder to an external drive (admittedly lazy way, sure) it happily overwrite the folder as I told it to and thus my backups are missing the songs too. This is complete crap, and is NOT answered as the other threads claim. Even if support allows me to re-download everything (at this point, I couldn't even tell you for sure what I am missing since I don't recall everything I've bought) what stops this from happening in the future? If my hard earned money is just going to vaporize off my hard drive at random when I am trying to play by the rules and be legal, give me one good reason not to just save that money and just start pirating everything? Because as much as I don't like pirating, I don't like buying an entire CD for one good song even less, and I like having stuff I bought simply disappear even less than that.

What is the fix for this problem? If Apple lets me redownload everything, where is the proof this won't happen again? I NEED to have a legitimate answer to this question or you and the music industry can kiss my money goodbye. Limewire will be my new music source.

MacBook, Mac OS X (10.5.6)

Posted on Feb 11, 2009 8:34 AM

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Q: Songs Disappearing from iTunes

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  • by gadlaw6,

    gadlaw6 gadlaw6 Jul 8, 2013 8:57 AM in response to Chris CA
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    Jul 8, 2013 8:57 AM in response to Chris CA

    Um, many files and folders are hidden by default in Windows 7 and that Windows 8 and are generally made difficult to find. You know, for your protection. But can we agree that the files that your iTunes has and that iTunes has helpfully ripped for you are in a folder in your music folder called iTunes? And sometimes that folder is difficult to find. I do not know about on a Mac. My last Apple computer was a IIGS. But I do have and have built many Windows machines.

  • by Chris CA,

    Chris CA Chris CA Jul 8, 2013 9:58 AM in response to gadlaw6
    Level 9 (79,577 points)
    iPhone
    Jul 8, 2013 9:58 AM in response to gadlaw6

    gadlaw6 wrote:

     

    Um, many files and folders are hidden by default in Windows 7 and that Windows 8 and are generally made difficult to find

    But the user Music folder (and all other user folders) is not hidden nor difficult to find.

    But can we agree that the files that your iTunes has and that iTunes has helpfully ripped for you are in a folder in your music folder called iTunes? And sometimes that folder is difficult to find

    Yes, it is in that folder.

    If you are computer literate enough to post in these forums, it is not "sometimes difficult" to find /Music/iTunes/.

    It is in /Music/ (on both Windows and Mac)

  • by QuoteNotes,

    QuoteNotes QuoteNotes Jul 8, 2013 12:14 PM in response to gadlaw6
    Level 1 (0 points)
    Jul 8, 2013 12:14 PM in response to gadlaw6

    I'm guessing certain posts were removed because they advocate or excuse committing a felony.

     

    It's kind of tough to make a living as a songwriter if you sell one CD which is posted on YouTube and everyone in the world then thinks it's OK to make a copy for themselves for free.

  • by SunMoonEarth,

    SunMoonEarth SunMoonEarth Jul 8, 2013 1:22 PM in response to QuoteNotes
    Level 1 (0 points)
    Jul 8, 2013 1:22 PM in response to QuoteNotes

    kk

  • by SunMoonEarth,

    SunMoonEarth SunMoonEarth Jul 8, 2013 1:21 PM in response to QuoteNotes
    Level 1 (0 points)
    Jul 8, 2013 1:21 PM in response to QuoteNotes

    But the rule is so vague that if you can't prove that you bought the music even though you may have, they could then sue you.  I was shocked at these rulings.   NO WHERE does is say montary damages so the numbers look as though they were pulled out of the air.  Which still doesn't explain all the missing music people have to deal with.    What I am seeing is the record companies can sue if they choose to do so but we can't sue Itunes if our libraries happen to go missing?

  • by QuoteNotes,

    QuoteNotes QuoteNotes Jul 8, 2013 1:28 PM in response to SunMoonEarth
    Level 1 (0 points)
    Jul 8, 2013 1:28 PM in response to SunMoonEarth

    The burden of proof is on them to demonstrate that you procured the MP3s illegally.

     

    And you are certainly free to sue Apple if you want to. It appears that so many people have been affected by whatever has caused this that I'm surprised there is not a class action suit already filed.

     

    Chances are your music files are still on your computer...they just don't show up in the Library listing.

  • by Chris CA,

    Chris CA Chris CA Jul 8, 2013 1:55 PM in response to SunMoonEarth
    Level 9 (79,577 points)
    iPhone
    Jul 8, 2013 1:55 PM in response to SunMoonEarth

    SunMoonEarth wrote:

     

    ...

    If your iTunes library goes missing...

    • Restore it from your most recent backup. (You do make regular backups of important data, right?)
    • Restore it using iTunes Match (if you ae subscribed).
    • iTunes purchases can be redownloaded.
  • by U. Hoshi-Nagamoto,

    U. Hoshi-Nagamoto U. Hoshi-Nagamoto Jul 12, 2013 5:00 PM in response to gizmonic
    Level 1 (0 points)
    Jul 12, 2013 5:00 PM in response to gizmonic

    I am also unhappy that music I've downloaded to itunes from cds i've purchased--yes, i still purchase cds, seems to randomly disappear from my itunes library when i choose to play them. i'm very unhappy that i have to search for the cd to redownload them to my itunes library. it seems like it should be a simple thing not to have a music application that eats up music--but apparently itunes isn't able to handle it.

  • by Nytahan,

    Nytahan Nytahan Aug 19, 2013 11:27 PM in response to U. Hoshi-Nagamoto
    Level 1 (0 points)
    Aug 19, 2013 11:27 PM in response to U. Hoshi-Nagamoto

    when you see the exclamation point, leave iTunes open, go to search and type in the name, right click play, and watch the song pop up with the deleted ones.... play it again to be sure and trash the exclamation pointed ones, tedious but effective....started doing this two years ago and am doing it again  :-(

  • by Chris CA,

    Chris CA Chris CA Aug 20, 2013 7:52 AM in response to Nytahan
    Level 9 (79,577 points)
    iPhone
    Aug 20, 2013 7:52 AM in response to Nytahan

    Nytahan wrote:

     

    when you see the exclamation point, leave iTunes open

    double click the song in iTunes to play it. iTunes will ask if you want to locate the song.

    Go to /Music/iTUnes/iTunes media. and locate the song in the correct Artists/Albums folder.

  • by Nytahan,

    Nytahan Nytahan Aug 20, 2013 8:17 AM in response to Chris CA
    Level 1 (0 points)
    Aug 20, 2013 8:17 AM in response to Chris CA

    Chris CA, sometimes that works...the songs, usually multiple copies appear which is also a memory eater...I have noticed at times deleting the exlamation poit will being the song back......weird.

  • by welshwife,

    welshwife welshwife Aug 29, 2013 7:34 AM in response to Dronewolf
    Level 1 (0 points)
    Aug 29, 2013 7:34 AM in response to Dronewolf

    Go to Edit in your iTunes library. Then go to Preferences. Then go to Store - there should be a box you can tick that says Show iTunes in the Cloud purchases. If it's unclicked, then click it. Likely that is the issue, as it was in my case. The problem is you have to redownload all the songs you'd downloaded from the cloud. It's RIDICULOUS but after an hour on the phone with iTunes support this is what worked for me. Good luck.

  • by Nytahan,

    Nytahan Nytahan Aug 29, 2013 7:55 AM in response to welshwife
    Level 1 (0 points)
    Aug 29, 2013 7:55 AM in response to welshwife

    I guess I am fortunate, I have an iPOD Classic and when I sych it , my purchases if they were loaded previously will put them back in my library if they've disappeared. Found this out yesterday,,,,DOH!!!

  • by Chris CA,

    Chris CA Chris CA Aug 29, 2013 9:13 AM in response to welshwife
    Level 9 (79,577 points)
    iPhone
    Aug 29, 2013 9:13 AM in response to welshwife

    welshwife wrote:

     

    Go to Edit in your iTunes library. Then go to Preferences. Then go to Store - there should be a box you can tick that says Show iTunes in the Cloud purchases. If it's unclicked, then click it. Likely that is the issue, as it was in my case. The problem is you have to redownload all the songs you'd downloaded from the cloud.

    This will simply redownload the song.

    If the song is still on your computer (but iTunes cannot locate it) you will now have two copies of the songs on your computer with one not being used.

  • by LinUK,

    LinUK LinUK Sep 16, 2013 3:06 PM in response to Chris CA
    Level 1 (0 points)
    Sep 16, 2013 3:06 PM in response to Chris CA

    My music disappears as I look at it.  All my music is from CDs, I don't purchase from itunes.  For years I have had no problems, now all of a sudden my music is disappearing.  Today I played a few songs on itunes, then later went to put them on my iphone, but all I got was the exclamation mark and that the music wasn't there! I had just listened to the darn song.  Then the exclamation marks were popping up all over the place.  I have searched my computer and they are gone.  Not only from itunes music file, but there is no sign of them anywhere.  I manually manage my music, I don't sync.  I daren't load itunes again, I fear all my music will be covered with !!!!  What a pile of rubbish. 

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