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  • Kurt Level 2 Level 2 (320 points)
    Another thread bump.

    I bought three Devo albums from the iTunes store back in January of this year. All the tracks are now "!" missing, and none appear in any of my Time Machine backups (not even backups from the date I purchased the albums).
  • RC178 Level 1 Level 1 (0 points)
    It's nearing the end of 2010 and I have the same problem. Music appears in my iTunes library but is physically missing off my harddrive. I thought I was going crazy too, but apparently I'm not. Any solutions yet?
  • m.romero.belalcazar Level 1 Level 1 (0 points)
    I have exactly the same problem, I have erased newly created playlists and deleted them but that doesnt delete my songs. I went to a mac store nearby and the technician suggested that it was user problems but I know I haven't deleted any of the songs that are missing and Im worried because each time more and more songs are missing.
  • KA Obee Level 1 Level 1 (0 points)
    Same here. Just last night I installed Snow Leopard on my iMac. My music is stored on an external hard drive. After I installed the new operating system I went to the hard drive because I wantted to copy all my music to another hard drive for extra safe keeping. Wish I had done it before I installed SL! More than half of my music is missing! But I didn't worry, because I'm fanatical about backing up and have used Time Machine for ages, so I'm safe, right? Wrong! It's gone in Time Machine too! (On a Time Capsule) The last time I synced my iPhone was only a week ago, and the music is there - but it's not in Time Machine at all. I"m making an appt at the Genious Bar. I'm bringing a printout of this thread so they can't say I did something wrong. This is nutty.
  • Robert Thompson1 Level 1 Level 1 (5 points)
    @dkohlhaas I started to have this same problem this year. Maybe 3-6 months ago....I don't remember. But I have started to notice that songs I bought from iTunes recently on my phone may disappear from my hard drive. I discover this because I do a sync one day and it copies any newly purchased songs to my library from my phone. All is well. Then two days later I do a sync and I get a warning dialog that says. "Imagine was not copied to the iPhone "Doug Thompson's iPhone" because it could not be found." So when I look for the song in iTunes it is still showing up but will not play and has the exclamation point by it. I search my hard drive, an external WD 500 Gb, and the individual song file cannot be found anywhere with a spotlight search! This has happened to single songs and entire albums purchased from the iTunes store over the last several months. I do not believe it happens to every purchase.

    I bought PhoneView and when ever this occurs I have to use PhoneView to get back what ever tracks I am missing from my machine. They are still present on my iPhone luckily. Very annoying!! I have been an iTunes user since it came out and have had several iPhones over the years and never had this problem till these last 3-6 months.
  • captain lew Level 1 Level 1 (0 points)
    Disappearing songs is happening to me, too. ALL of the MPEG audio file songs I downloaded from EMusic about three years ago. Now CDs I've ripped as well in various formats. Starting to become a real problem. Noticed it now that I got Apple TV v.2 and I am going back to more music than in past years.

    Aurgh! That about sums up how I feel about it.

  • crowejoshua Level 1 Level 1 (0 points)
    Just found this thread. I rebuilt my 30 GB library by finding all the original cds to import back in to get rid of the ! marks. I thought the problem was solved and now I'm noticing some songs missing again. There's no rhyme or reason. One song here another song there. The really strange thing is that I backed up the entire library when all the songs were there and now my time machine from that date doesn't have the song either.

  • KA Obee Level 1 Level 1 (0 points)
    When this happened to me I noticed that there were instances where random songs were missing from albums. (There were also plenty of situations where entire albums were missing!) When I requested Apple send me my library, they claimed there was some music that either had been changed in iTunes or that they no longer had. They sent me a list of the songs they would not be able to re-instate. Oddly enough, the individual songs they listed were the songs that I was missing! They listed random songs from albums - and those were the EXACT songs that I was also missing!
    I ended up getting third party software and getting the songs off my iPhone. Now I back everything up to a separate hard drive that I keep disconnected from my computer. (just in case) This has been a very frustrating process. No one at Apple has gotten back to me with any answers as to why this would happen. They offered me a few credits to buy songs, but no where close to the number of songs I lost. I don't even care about that - I just don't want it to happen again.
    Apple! What is happening?
  • crowejoshua Level 1 Level 1 (0 points)
    This is starting to sound like an X-Files conspiracy.
  • maruczka Level 1 Level 1 (0 points)
    Same has happened to me. Googled "where have my songs gone from itunes: and came upon this! I seem to have lost thousands of songs!!!!!
    Might as well go to Limewire!
  • viewroyal Level 1 Level 1 (0 points)
    Hi. I was having the same problem (files disappearing from hard drive, and shown as can't be found in iTunes list). It was really frustrating. I tried everything... disk utilities, repair permissions, etc.

    I think that I finally found the cause, and the solution.

    The cause (at least in my case) was that I had my music collection in a folder I created called "Music" on another hard drive. Recently, iTunes has started creating an intermediate level of folders for the various media files. These folders are named "Mobile Applications", "Movies", "Music", etc.

    So my music files were now being stored in a folder called "Music", inside the "Music" folder I created. For some unknown reason, this seems to "confuse" iTunes. I renamed the top level "Music" to something else (in my case I called it "iTunes media"), and copied back the missing music files into the lower level "Music" folder, then dropped them into the iTunes window.

    This time they stayed put, instead of disappearing as they did before, and everything seems to be back to normal.

    As I said this was my situation and solution. I f you have a "Music" folder inside another "Music" folder, this might be the cause of your problem.

    Hope it works for you too.
  • KA Obee Level 1 Level 1 (0 points)
    I do have a "Music" folder. I'll look into it and see if that is the problem. the thing is, the music was completely gone - it wasn't just missplaced. I can't tell from what you say if your music dissapeared or not.
  • crowejoshua Level 1 Level 1 (0 points)
    Yeah, my songs were completely gone. To make sure of this, I spotlight searched each of the songs and came up with nothing. I've just re-ripped the missing songs from the original cd and restored some from Mozy. This whole ordeal is another good reason to back up.
  • Matthew777 Level 1 Level 1 (0 points)
    I don't have any helpful advice to add to this, but I'm seeing the same problem; songs suddenly showing up as missing from iTunes, NOT anywhere on the hard drive and NOT on the Time Machine backup! I'm mystified and infuriated; Apple, FIX THIS PROBLEM!
  • KA Obee Level 1 Level 1 (0 points)
    The only solution I have found to this situation so far is to keep yet another hard drive for backup. I have a second external hard drive sitting on a shelf in my office. I occasionally connect it to my iMac and drag all my media files onto it. It's a pain in the backside - but it's also the only way I know I'll have all my music in one place. I still use Time Machine and my Time Capsule - but I just don't trust it the way I did before all this. the way, upgrading to the Snow Leopard operating system seemed to be the thing that zapped most of my music.
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