MobileMe Gallery

Question

Level 2

220 points

MobileMe Gallery

iPhoto 09 decided that it can't sync galleries with MobileMe. The message says;
"An error with the publication of album xxxx. Your MobileMe account information is not correct. The provided login or password is not valid."

Restarting iPhoto, signing out of MobileMe and signing back in using System Preferences don't fix it. As far as I know, it was working fine until yesterday. Except for adding photos, etc., I haven't made any changes to iPhoto or my MobileMe account. Accessing my MobileMe account through Mail, through the web, etc. all work fine.

Any ideas?

Thanks,
Jay

24" iMac (2.4 GHz) & G4 PowerBook, Mac OS X (10.5)

Posted on Feb 13, 2009 4:02 AM

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Answer 1

Yer_Man

Level 10

162,290 points

Feb 13, 2009 4:14 AM in response to Jay Deitch

Try Repair your keychain.

Regards

TD

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Answer 2

Jay Deitch Author

Level 2

220 points

Feb 13, 2009 5:39 AM in response to Yer_Man

Thanks for the suggestion. I used Keychain First Aid (Keychain Access > Keychain First Aid) to verify the keychain. It didn't find any problems.

Since my first post on this topic, I tried syncing the iPhoto Galleries to MobileMe from my laptop as well as our iMac (the computer where I first noticed the issue). The error message is the same on both computers. MobileMe syncing of Bookmarks, Mail Accounts, Contacts, iDisk, etc. seems to be working just fine.

Jay

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Answer 3

Jay Deitch Author

Level 2

220 points

Feb 13, 2009 8:26 PM in response to Jay Deitch

Hi again,

I don't have a fix for this but I think I have a pretty good idea what the problem is - at least in this particular case.

iPhoto believed that the MobileMe name or password were incorrect even though they were correct in the MobileMe System Preferences. I recalled that I had changed the MobileMe password a couple weeks ago (sometime after installing iPhoto 09), and perhaps iPhoto was still expecting the old password. To check this out, I changed the password back to what it had been and the Gallery synch now works just fine.

I sent this to Apple using the iPhoto Feedback menu selection.

Jay

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Answer 4

GP Neo

Level 1

0 points

Feb 21, 2009 9:52 AM in response to Jay Deitch

Hi,

same for me - tried all the hints in forums (sign out, use wrong name, than sign in again) ...
doesn't work ...

Please let me know when you have an idea

Regards

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Answer 5

Feb 21, 2009 11:17 AM in response to GP Neo

Exact same thing happening to me. I'd really like to be able to change my password and still use the publishing features of iPhoto. What gives?

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Answer 6

Jay Deitch Author

Level 2

220 points

Feb 21, 2009 6:35 PM in response to MacGeekGuy

It wouldn't hurt to contact Apple about it (select "Provide iPhoto Feedback" from the "iPhoto" menu). It is more likely to get addressed in the next update if they know more people have problems with Galleries after changing their MobileMe password.

Jay

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Answer 7

Feb 21, 2009 7:25 PM in response to Jay Deitch

Same problem -- I changed my password a week ago and Gallery syncing hasn't worked since. I reverted to the old password, and it started working again. Changed the password again and Gallery stops working, even after signing out/in with the MobileMe preferences.

I found a better work-around, though. Just create a new Mobileme Album from iPhoto and they will all suddenly start working.

Its clearly caching the old password somewhere, and creating a new gallery seems to flush it out.

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Answer 8

Jay Deitch Author

Level 2

220 points

Feb 22, 2009 6:05 AM in response to badwolf415tag

Publishing a new album to MobileMe clears the password cache for me too. Deleting (actually "Unpublishing") an album from the Gallery doesn't fix it.

Jay

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Answer 9

Feb 24, 2009 7:18 AM in response to badwolf415tag

badwolf - excellent work. That worked perfectly. As soon as I created a new MobileMe gallery, it all started working. Silly that this bug exists, but at least there's a workaround now. Thank you!

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Answer 10

Jay Deitch Author

Level 2

220 points

Mar 4, 2009 12:55 PM in response to MacGeekGuy

The iPhoto 8.0.1 doesn't fix it.

Jay

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Answer 11

Mar 22, 2009 6:01 AM in response to Jay Deitch

The keychain probably has the old password still.

Open the following Application: Macintosh HD/Applications/Utilities/Keychain Access
Look for an entry called publish.me.com and remove it.
Log out and log in.

Let me know how it goes.

Making a new Gallery seems to have worked as well. It could be that the keychain isn't updated until iPhoto preforms a task that needs to write to the keychain rather than read.

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Answer 12

Jay Deitch Author

Level 2

220 points

Mar 23, 2009 7:48 PM in response to The Stewart Pro

Hi,

It looks like that is it. Here are the steps I took to check it out.

1. Opened Keychain Access and double clicked on publish.me.com
2. Checked the "show password" box. It displayed my current MobileMe password.
3. Changed my password on the MobileMe website.
4. Opened MobileMe in System Preferences. It correctly said the password had changed and asked for the new one. I entered the new one.
5. Opened iPhoto and tried to access one of the albums in the gallery. It didn't work (as expected) because it thought the MobileMe password was incorrect.
6. I went back to Keychain Access and looked at the publish.me.com password. It was still the old password.
7. I deleted publish.me.com from Keychain Access and signed out/in to MobileMe in System Preferences (using the new password).
8. The albums in the iPhoto gallery update correctly and the publish.me.com password in Keychain Access is now the new one.

So it looks like deleting publish.me.com in Keychain Access forces it to get the new password when you sign in to MobleMe.

Jay

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Answer 13

Jay Deitch Author

Level 2

220 points

Mar 27, 2009 4:57 AM in response to Jay Deitch

The iPhoto 8.0.2 update on 3/26/09 doesn't fix this.
-Jay

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Answer 14

Jay Deitch Author

Level 2

220 points

Mar 27, 2009 5:39 AM in response to Jay Deitch

It looks like it works to just edit the password for publish.me.com in Keychain Access instead of deleting publish.me.com and then signing out/in to MobileMe.

Jay

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Answer 15

Mar 27, 2009 7:56 AM in response to Jay Deitch

You know this only happens to my photos that I've created in iPhoto and made a Facebook album. It started happening about 1-2 weeks ago for me. No problems with MobileMe Gallery though....Hmmmm.

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