iTunes Plus won't download

Every time I try to download iTunes plus, everything downloads as normal until the very end of the download. It stays at processing file forever, and when I finally exit iTunes and quit the download, the undownloaded song goes away and I lose the money I just spent on that song. I've probably lost $10-15 trying to get it to work. SOMEONE HELP!

I also couldn't burn cd's, but I'm working on that problem right now.

Dell, Windows XP

Posted on Feb 14, 2009 9:54 AM

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3 replies

Feb 15, 2009 11:38 AM in response to ladyeagle653

Hey there lady, so how are things in the great Volunteer state of Tennessee this morning? I have family there myself, you're getting better weather than I am here, I'm envious. As for your question, well trust me I concur iTunes Plus is crap, what's happening to you is nothing unusual sad to say. Trust me I understand completely what you mean, not only mean but plenty of others.

Yeah iTunes Plus when you look at the songs it downloads them quick enough but it takes forever "processing" them. I get that too and once again many others believe me get that. Why this is so I have no idea, and once again trust me you're not going to get a satisfying answer from Apple/iTunes support so don't bother. If you don't like being condescended to and made to feel like you're either 1:2 years old or 2:Have no idea what you're talking about I wouldn't bother with iTunes support. They'll just pass the buck and tell you that the problem is on your end, and that it's a matter of your anti-virus, your firewall, and your broadband connection which just kills me because I have a very fast connection which a good cable provider that downloaded the drm pre-iTunes Plus music like lightning.

Listen when you download iTunes Plus music you can go to a "downloads" section which I think you're doing anyway and see the music download. It can download 3 songs at a time. This is what I call the downloading "queque" If you quit iTunes for whatever reason it'll ask you if you want to quit or not, and even if you say "yes" it'll finish downloading whatever songs you were in the middle of and when it's done then the program will end. If you have many songs, more than 3 say for instance 10, the next time you re launch iTunes you'll see the rest of your songs still in the downloading queque. Now it's not impossible as you said that you were downloading a song and then it disappeared never to show up again. Happens to me too, in that case there's a support section on the Apple/iTunes website where you can tell them what songs you're missing and ask them to replace it or for a credit/refund which mostly they will oblige.

But don't panic, when you bring up iTunes again as I have already said just check what available downloads you still have and see if indeed everything is really missing and if you can remember what it was exactly. I wish you luck ladyeagle. If you can tell me how you made out. Take care.

Feb 15, 2009 11:51 AM in response to ladyeagle653

Oh lady, before I forget, don't panic or worry if you have songs that haven't downloaded or just flat out disappeared. As I have stated previoulsy just contact iTunes store support and when you do include the order number of the music you lost. This is easy, because 1: iTunes will ALWAYS send you sooner or later a email reciept of the songs that you purchased. 2: OR you can go on iTunes and on the upper right hand corner you'll see a little tab with your name or email. Click on that and it'll ask you to sign in and it will take you to your account page. There you will find all kinds of info such as your billing address, and your purchase history. Click on "purchase history" and it will list all of the music you have bought and the item numbers for the songs. It may take you awhile to find the songs you were missing and exactly what date and time they were purchased under what particular order numbers, but this is what you'll need to give to iTunes so they can take a look at it and see what the music in question that you're missing is. Hope this helps.

Mar 2, 2009 7:00 AM in response to ladyeagle653

I also had the same problem and contacted itunes support and they were very helpful. Here is what they told me to do.

"I believe I do know what is causing your download issues (error 8248. The customers we have that are experiencing these same issues are also running Verizon's VCast music manager or Sprint music manager or some other music managing software beside iTunes on their computer.

This program called VCast music player/ Vcast music manager, this program attempts to take over the file ( as far as we can tell) and corrupts the download. This is happening more frequently now with our DRM free (iTunes Plus) music.

The fix for this so far has been to uninstall the VCast music player program, and then delete the corrupted songs from the downloads folder. Then re-download a fresh copy of the song.

This has fixed it everytime, and I believe that if you are currently running this software, this will fix your issues as well. If you can tell me if you are running any of this software and if you can delete or disable the program, I will re-issue all the songs you never got to download."

Another solution back up your library, delete itunes and then reinstall itunes. Hope this helps

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iTunes Plus won't download

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