Good news guys got this ironed out... These are copies of emails sent back and fourth...
When I tried to sync, the app downloaded the 7 "ghost files" again. I backed up the phone and deleted and reinstalled the Quick Voice application. I made a new test file and tried to use your sync app to get it. I was getting an error that the Quick Voice wasn't synced with iTunes. So I went into help and read the directions, "Imagine that!" The ghost files were appearing because I didn't realize you had to sync the phone in iTunes to get the right files. I was getting the "ghost files" from the previous "iTunes Sync." You have to sync in iTunes before you Voice Sync your files.
Try these...our latest versions of sync app. This should fix the large file crash...
RE: QuickVoice Sync App for transferring QuickVoice iPhone recordings to computer
To download "QuickVoice Sync" simply click on one of the following platform specific download links:
For Mac OS X: www.nFinityInc.com/QuickVoiceSyncMac.zip
For Windows: www.nFinityInc.com/QuickVoiceSyncWin.exe
From: Eli
Sent: Thursday, March 12, 2009 8:46 AM
To: Support@nFinityinc.com
Subject: Re: Bug Report
I downloaded the new iTunes update and tried to sync the files. The files that were deleted from the phone were downloaded again and it crashed again when it got to the large file, same result. I'm currently using Quick Voice Sync version 1.1.0.37, under "Help" in the Quick Voice Sync application there is a check for updates link, it tells me there is an update available, when I press OK to download the file, Safari gives me the following error...
http://www.quick-voice.com/QuickVoiceSync.zip
The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
Please try the following:
Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly.
If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted.
Click the Back button to try another link.
HTTP Error 404 - File or directory not found.
Internet Information Services (IIS)
Technical Information (for support personnel)
Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, andAbout Custom Error Messages.
On Mar 11, 2009, at 8:22 PM, Support@nFinityinc.com wrote:
Hello Eli,
I'm forwarding this to our developers. Did you try updating to iTunes 8.1
which just came out today? Please advise.
nFinity Support
-----Original Message-----
From: eli
Sent: Sunday, March 08, 2009 5:07 AM
To: support@quick-voice.com
Subject: Bug Report
Below is the result of your feedback form. It was submitted by
(eli) on Sunday, March 8, 2009 at 03:06:59
---------------------------------------------------------------------------
first_name: Eli
last_name:
comments: I have a two hour long presentation I recorded and using the app
to sync with my mac, the large file makes it crash every time. I went into
the phone and deleted the files I didn't need. when I tried the sync again
it still syncs even the deleted files then crashes when it gets to the big
one. I though the reappearing files it might be a problem in the iPhones
cashe so I rebooted the phone. Same result. I really would like to have
that large file to archive. Help??? All files recorded after it I can't
get to as far as the sync app goes either. Thanks!
Details below...
Process: QuickVoice Sync [756]
Path: /Applications/QuickVoice Sync.app/Contents/MacOS/QuickVoice
Sync
Identifier: ???
Version: 1.1.0.37 (1.1.0.37)
Code Type: X86 (Native)
Parent Process: launchd [74]
