6 Replies Latest reply: Sep 13, 2009 11:01 AM by Ritadyan
Michael Gormley Level 1 (0 points)
I uninstalled itunes, and downloaded the most recent 8.0x, but during the install, I received a message stating that the resource was not available, and it was looking for the itunes.msi file.

I cancelled out of the install to try to find a resolution online, but now I am unable to uninstall itunes (this must a a partial load of the new file). I get the same message regarding the .msi file I got when trying to load iTunes.

Can anyone help me on both accounts? Uninstalling iTunes and locating the msi file for reloading. FYI - I am running windows 2000


Lenovo Laptop, Dell 5100, Lenovo windows 2000, Dell XP media center
  • polydorus Level 6 (11,960 points)
    You will not be able to install iTunes 8 on a WIndows 2000 machine. The last version compatible with WIndows 2000 is 7.3.


    If you have msi problems with installing this here is a clean up method. When installing iTunes, use the 7.3 installer and let it install QUicktime rather than installing Quicktime separately. The latest Quicktime does not list 2000 as a compatible OS so it may not install.

    == uninstall with cleanup ==
    Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)


    Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.


    (To run the program – All Programs>>Windows Install)

    Now use the following method to remove iTunes and its components:


    *If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

    When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

    Restart your PC.

    Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

    Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

    If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

    restart your PC

    Install the stand alone Quicktime and check that it works.

    If it does, install iTunes.

  • gregschultz Level 1 (0 points)
    I have had the same problem - I'm running XP, though. I followed the instructions carefully and exactly regarding uninstalling the applications, removing program files, running the Windows Installer Cleanup utility; all with reboots inbetween. I reinstalled QuickTime. It works fine. I attempted to reinstall iTunes with the same error.
  • OldtimeApple Level 1 (0 points)
    I force unistalled the current iTunes and then ran the new installer and viola!
  • sifalcia Level 1 (0 points)
    I've made that instructions for three time and every time when I restart my pc iTunes didn't work.
    I don't know what else I can do!!! I don't want to reboot my computer...
    Please, someone can help me?

    EDIT: If I click over a song of my library iTunes works!! What's up?

    Message was edited by: sifalcia
  • polydorus Level 6 (11,960 points)
    It is best to start your own thread, you have a much better chance of someone helping you. I nearly didn't look at this thread.

    If iTunes launches when you click on a song but not when you try to start it normally, try making a new short cut.

    Go to Program Files\iTunes.
    Double click on iTunes .exe, does iTunes launch?
    If it does, right click on iTunes.exe and select Send to>>Desktop (create shortcut).

    Does this shortcut work.
  • Ritadyan Level 1 (0 points)
    This worked so well for me! Go to start -> run, and type "regedit" in the command line. this opens the registry editor. go to edit -> find and type "itunes.msi" when it finds the file, check the pane to the left- the open folder is the one containing the file. find the directory above it (as in that contains that folder) and delete it. Repeat. once the search no longer turns up any itunes.msi, then do the same thing looking for "quicktime.msi" once you have deleted all directories containing those files, you should be fine.