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itunes.msi error

I uninstalled itunes, and downloaded the most recent 8.0x, but during the install, I received a message stating that the resource was not available, and it was looking for the itunes.msi file.

I cancelled out of the install to try to find a resolution online, but now I am unable to uninstall itunes (this must a a partial load of the new file). I get the same message regarding the .msi file I got when trying to load iTunes.

Can anyone help me on both accounts? Uninstalling iTunes and locating the msi file for reloading. FYI - I am running windows 2000

thanks!

Lenovo Laptop, Dell 5100, Lenovo windows 2000, Dell XP media center

Posted on Feb 15, 2009 5:27 PM

Reply
6 replies

Feb 16, 2009 2:02 AM in response to Michael Gormley

You will not be able to install iTunes 8 on a WIndows 2000 machine. The last version compatible with WIndows 2000 is 7.3.

http://www.apple.com/support/downloads/itunes732forwindows2000.html

If you have msi problems with installing this here is a clean up method. When installing iTunes, use the 7.3 installer and let it install QUicktime rather than installing Quicktime separately. The latest Quicktime does not list 2000 as a compatible OS so it may not install.


== uninstall with cleanup ==
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)

http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/

Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.

http://support.microsoft.com/kb/290301/

(To run the program – All Programs>>Windows Install)

Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925

Vista
http://support.apple.com/kb/HT1923


*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.

When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.

Restart your PC.

Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)

Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.

If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.

restart your PC

Install the stand alone Quicktime and check that it works.

If it does, install iTunes.

===

Jul 22, 2009 4:46 AM in response to sifalcia

It is best to start your own thread, you have a much better chance of someone helping you. I nearly didn't look at this thread.

If iTunes launches when you click on a song but not when you try to start it normally, try making a new short cut.

Go to Program Files\iTunes.
Double click on iTunes .exe, does iTunes launch?
If it does, right click on iTunes.exe and select Send to>>Desktop (create shortcut).

Does this shortcut work.

Sep 13, 2009 11:01 AM in response to Michael Gormley

This worked so well for me! Go to start -> run, and type "regedit" in the command line. this opens the registry editor. go to edit -> find and type "itunes.msi" when it finds the file, check the pane to the left- the open folder is the one containing the file. find the directory above it (as in that contains that folder) and delete it. Repeat. once the search no longer turns up any itunes.msi, then do the same thing looking for "quicktime.msi" once you have deleted all directories containing those files, you should be fine.

itunes.msi error

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