2295 Views 5 Replies Latest reply: Sep 23, 2011 6:48 AM by evansk9kennels
Same crash issue with iTunes 8.02.20 (but on Win XP Pro) on import of MP4 files.
Was a first time install of iTunes, on a brand new -fresh XP Pro image- machine.
Think it is a version related issue, because after using an older iTunes/QT installer (iTunes 22.214.171.124) I could import MP4 files without any crashes.
(nb: Clearly is a suboptimal solution. When applying a similar solution QT 7.3 must be updated. Current QT version is 7.6 and had vulnerabilities fixed. Also do not have an iPhone or iTouch, which will require latest version of iTunes).
New symptom - some .mp4's crash Finder and QuickTime
I noticed that when I show my movies in a List in Finder some have a small preview of the movie as a icon, and some have the default QuickTime icon.
The ones that are the default QuickTime icon crash iTunes, QuickTime, and Finder (Get Info > Preview). The ones that have a small preview of the movie import no problem, show in QuickTime, and can be watched using preview.
Little info: all of these mp4's were created using the same software, from the same DVD's (with the exception of the newer Family Guys). It seems to be a mix of files from each season that work and that don't work.
I'm not sure what to do to fix this. These files worked great on my PC iTunes, and before I installed iLife 09 they imported without a problem.
Any ideas on how to fix this? Or software I can use to convert the 'bad' .mp4's to 'good' mp4's?