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iBook doesn't recognize iSight

11101 Views 32 Replies Latest reply: Jun 26, 2009 1:50 PM by EZ Jim RSS
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tFer Calculating status...
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Feb 18, 2009 8:21 AM
Hello to all. I have just bought an external iSight camera (second-hand) from another Mac user who no longer needs it, as I am in no financial status to buy a new computer yet. It came in its box and I have the purchase receipt (original) and all the accessories. The previous owner used it only twice, as he bought a new machine with an integrated iSight.

I have been having trouble as my iBook just won't recognize it. If it is plugged to the Firewire port (I followed the instructions in the manual), my System Profiler won't even detect the FW port (no info message). I have iChat with AIM, and also use Skype. I have tried different FW cables (known good), the camera light turns to green and makes the whirling noise, etc. but none of the apps recognize the device (black screen, green screen in iMovie). I have researched for help on the Apple tech supp pages, googled the problem, seen EZ Jim's pages, etc, and so far nothing seems to work. I haven't yet tried resetting the PRAM as I don't know that is an option for this problem and my specific system profile. Please, EZ Jim or anyone, help. I live far from family and friends and would love to be able to video chat with them. Thanks in advance...
iBook G4, Mac OS X (10.4.11), slot load optical drive
  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Feb 18, 2009 8:22 AM (in response to tFer)
    Welcome to ´ú┐Discussions, tFer

    Be certain that the many things you have done include all below:  

      http://www.ralphjohns.co.uk/EZJim/EZJimpage4.html

    In that link, use all the troubleshooting tests, including the suggestions relevant to external iSight from Apple's http://support.apple.com/kb/HT2090.

    To avoid the Possible hardware or software conflicts mentioned in my "How to test..." page, disconnect ALL peripherals other than external iSight and restart your iBook before testing. Open ONLY the ONE application that you are using to test your iSight. If your iSight does not work with that app, quit the app and restart your iBook before opening testing with a different app. Test with at least one other app if your iSight does not work with the first one.

    You can try a known-good Firewire device and cable on your iBook to verify that your iBook's Firewire works with something.Once you find a working Firewire device, you can test that same, working device with your iSight's cable to determine whether the iSight cable is faulty.

    If you can find another external iSight, test whether the different one (and its cable) will work on your iBook. If the other iSight works, the problem is most likely in the external iSight that you bought. An Apple Service Technician may be able to repair your iSight.

    If you do not get your iSight working before this test, try your iSight (with the known-good Firewire cable you are using) on another Mac to see if your iSight works there.

    If your iSight works on any Mac, the http://www.ralphjohns.co.uk/EZJim/EZJimpage4.html page mentioned above includes the link to Apple's kBase article:

      What to do if your computer won't recognize a FireWire or USB device

    Use the suggestions there to reset your iBook's Firewire. After trying the Firewire reset suggestions, if your iBook will still not recognize an external iSight that works on another Mac as a Firewire device (see the following image:)

    sysprof ,

    contact Apple for service. There are no user serviceable parts inside iSight.



    EZ Jim

    G5 DP 1.8GHz w/Mac OS X (10.5.6) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Feb 19, 2009 7:15 AM (in response to tFer)
    You're most welcome, tFer

    We will watch for your status update.

    In response to your specific comments & queries:

    ... I have done ALMOST everything you have suggested ...


    Once your have done ABSOLUTELY everything suggested above, if your System Profiler still does not recognize your external iSight as a Firewire device, see your Apple Service Technician for a professional help. There are no user serviceable parts inside iSight.

    ... my internet connection is ... could be the problem.


    Internet connection is not your iSight problem.

    Satellite-based internet may limit your iChat capability depending on the kind of conferencing you want to do and how well your system meets the Mac OS X 10.4: iChat system requirements.

    Your internet connection has NO impact of the functionality of your iSight itself. However, if you want to test the actual (as compared to the advertised) speed of your internet connection, SpeedTest.Net gives me reliable info for comparison with iChat system requirements. Understand that iChat's speed requirements are for both uplink AND downlink actual speeds. Speed should be tested with no internet connected apps (other than your browser) running while you test.

    iMovie and many other apps that work with iSight do not need an internet connection at all to operate a properly functioning iSight camera, so testing with at least one of those apps will eliminate your internet connection concerns.

    Moreover, iChat > Preferences... >Video will show the iSight's video (if your iSight works) even when you are not connected to the internet. Once you have iSight working, you can get help with any iChat questions you may have in the iChat AV 3 Forum of ´ú┐ Discussions.

    What about, lastly, resetting the PRAM?


    It cannot harm your iBook.


    EZ Jim

    G5 DP 1.8GHz w/Mac OS X (10.5.6) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Feb 20, 2009 8:45 AM (in response to tFer)
    Will be watching, tFer

    One thing that I neglected to include in my second post is that resetting PRAM resets some of your systems preferences. Therefore, you will need to reset any preference settings that you want to be different from default values. Resetting theses preferences is not difficult, but do not be surprised when those settings you have reverted to their defaults after you reset PRAM.

    Also, you did mention that:

    ... I have no access to another iSight camera at the moment, but ...


    However, I cannot see whether you have found another Mac on which to test the iSight you bought. Perhaps you can watch your external iSight work on the Mac of the user from whom you bought it? If the iSight (with a known good Firewire cable) will not work on more than one Mac that is otherwise working properly, it is likely that the iSight needs professional service.

    When you post back, if you are still having problems, please be certain to check whether the external iSight works on a different Mac if you can find one for the test. If you cannot do that, contact an Apple Service Provider for professional help.

    Cheers,

    EZ Jim

    G5 DP 1.8GHz w/Mac OS X (10.5.6) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Feb 22, 2009 12:50 PM (in response to tFer)
    I will chip in on the satellite issue.

    When you send data up to the Satellite to request a web b[-age for instance you computer has to wait to get info back that the first data packet was accepted.

    This starts the data flow and it will tend to speed up as things go along.

    This of course uses the HTTP internet protocol.

    Certain other apps use other protocols and the feedback from receiving device can become more crucial.
    iChat uses both TCP and UDP.

    In most cases with satellite and long distance Point to Point Wifi is that this delay in getting a receipt notification can be too long for iChat.

    There are ways around it depending on the services that your Satellite provider can offer you.

    Commercial links have secondary server that forwards your TCP packets as if they have been acknowledged and "speeds" up the process for you so that you modem seems to be working at full sped all the time no matter what you are actually doing.

    Some ISPs offer this service sometime referred to as Buffering as a matter of course other charge.

    I have had only three successful contact to Satellite based iChat users over Video chats.
    One had a Modem that did this sort of Buffering (I got the impression it was a bit unusual)
    One had no idea on why it worked.
    The Last knew they had paid for this sort of service.

    I hope this helps when you get that far.



    8:50 PM Sunday; February 22, 2009
    G4/1GhzDual MDD (Leopard) MacBookPro 2gig( 10.5)-Sky w/c Sagem 2504 + Dazzle DV, Mac OS X (10.5.6), PLEASE NOTE !! "Limit the Logs to the Bits above Binary Images."
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Apr 26, 2009 1:57 PM (in response to tFer)
    The Story Of Updating the External Firewire iSight.

    Once upon a time, in fact so long ago that I was a young man, there was an update for the External iSight.

    It was so long ago that you could actually but the external iSight from Apple and people were less concerned about what would happen when it came to disposing of it.

    Then the European Union... (opps different story)

    The Apple Updater for the iSight was brought out at the time Panther was the code name for the OS (10.3.x).
    This corresponded with late iChat 2

    The update was designed to run only in Panther and updated the Audio part of the Firmware in the iSight itself.

    It was noted in a post about the iSight where the user Updated to 10.5.6 that the Updater (Or at least a good facsimile of it) appeared to have either been in the OS Update or was triggered by it.

    Later posts have revealed that it seems to be triggered, possibly at every update, when the iSight is attached and presumably On.

    A Search for this Treasure has found it to be in your Hard Drive/System/Library/Core Services/iSight Updater.

    Now this is a stand-alone app that when run, updates the External iSight.
    It does seem however that the updater does not get run on Intel Macs
    This could be that as most Intel Mac have an Internal iSight the trigger mechanism was removed or not applied to the Intel parts of the Update.

    Double clicking the app makes it run.

    It should be noted that Seekers of this Treasure have to go the the said folder manually without relying on Spotlight or Find as neither of these can search as well as you can manually (they don't look in there).



    9:57 PM Sunday; April 26, 2009
    G4/1GhzDual MDD (Leopard) MacBookPro 2gig( 10.5)-Sky w/c Sagem 2504 modem, Mac OS X (10.5.6), PLEASE NOTE !! "Limit the Logs to the Bits above Binary Images."
  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Apr 26, 2009 3:04 PM (in response to tFer)
    Hello tFer,

    ... "updating iSight Firmware" ...


    Updating is impossible when your Mac does not recognize your iSight. Even if it were possible to update your firmware, your issue is not a firmware problem.



    ... what to do next!!


    Your (second-hand) iSight is likely faulty. Only a test on a known-good Mac that sees working external iSights would tell you for certain. Perhaps the user from whom you bought the iSight will refund your money?

    Having tried every test available to you (no other Mac's being available) and having determined that your Mac's System Profiler does not recognize your external iSight, you will need to decide whether to use a different webcam or to try to get this iSight repaired.

    If you want to pursue using this iSight, Apple service is the only option I can suggest.  Contact Apple or an Apple Authorized Service Provider for service on this iSight.

    If you have no local access to Apple Service, Apple Support's contact info is here: http://www.apple.com/support/contact/phone_contacts.html

    If you want to pursue service via Apple's website, see: http://www.apple.com/support/isight/service/



    EZ Jim



    G5 DP 1.8GHz w/Mac OS X (10.5.6) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
  • Ralph Johns (UK) Level 9 Level 9 (66,805 points)
    Currently Being Moderated
    Apr 26, 2009 3:28 PM (in response to EZ Jim)
    Umm,

    I was presuming that the new cable did get it recognised in System Profiler but not in the Apps, but re-reading I see that is not confirmed.



    11:28 PM Sunday; April 26, 2009
    G4/1GhzDual MDD (Leopard) MacBookPro 2gig( 10.5)-Sky w/c Sagem 2504 modem, Mac OS X (10.5.6), PLEASE NOTE !! "Limit the Logs to the Bits above Binary Images."
  • EZ Jim Level 7 Level 7 (21,255 points)
    Currently Being Moderated
    Apr 26, 2009 9:04 PM (in response to Ralph Johns (UK))
    That's how I read it, too, Ralph.

    Cheers,
    Jim







    G5 DP 1.8GHz w/Mac OS X (10.5.6) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
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