Previous 1 2 3 Next 32 Replies Latest reply: Jun 26, 2009 1:50 PM by EZ Jim Go to original post
  • Ralph Johns (UK) Level 9 Level 9 (70,020 points)
    Hi,

    I am sure EZ Jim has mentioned but have you tried another Firewire device in that Firewire port ?

    If the System Profiler List Firewire we can assume the firewire Controller works.
    What it will not tell you is whether the port is working (Only what it see attached to it)

    This leaves several possibles
    The port.
    The Cable (which you have changed).
    Or the camera itself.



    10:26 PM Monday; April 27, 2009
  • tFer Level 1 Level 1 (0 points)
    Dear EZ Jim ad Ralph, I made a mistake when replying to your posts of April 26 and it appears above them... Sorry for that. New at Discussions!

    I am finding it hard to give up on this problem, though... So I am still searching/reading many discussion topics on the issue right here on this website (and others). And am wondering if you'd recommend my resetting the PMU, and/or booting on safe mode and restarting. From what I have read, the latter seems to be related to built-in cams, but I am not sure. And the first one, well, I am not too clear on what problems if any this procedure could cause nor if it would be a solution for my specific issue. It is ironic that the camera's light goes on and the whirring sound is heard. Wouldn't that mean the camera should be ok? If it is a Firewire issue, there is no way to reset it as you would for USB (from what I have read)? Lastly, I forgot to say my OS also includes Classic (OS 9) with its own QuickTime version (BRI-6.0.3). OS's version is 7.6. Should I try trashing the Classic version and/or any of its related files? Any Plist files I should be looking for in the HD Library? Any extra info I could give you in case you have suggestions apart from the ones extended so far?

    It is way too hard to part with my iSight especially when getting a new cam (or machine) is way out of my budget right now and for the rest of this year!! Too add insult to injury, any Apple support is virtually non-existent where I live. So ANY further thoughts will be more than appreciated.

    Thanks again, even if you have no more suggestions. One day I will make a donation!! On my part, I will certainly keep you posted on any miracles!

    Kind regards,
    tFer
  • EZ Jim Level 7 Level 7 (21,815 points)
    Hello again, tFer

    My thoughts on your latest:

    I am finding it hard to give up on this problem ...


    I understand. I, too, enjoy troubleshooting and solving problems when time permits.



    ... am wondering if you'd recommend my resetting the PMU, and/or ... camera's light goes on and the whirring sound ... Firewire ... reset it ... Any extra info ... apart from the ones extended so far?


    Re-read the previous posts in this thread. Everything you are talking about here has been recommended, explained, suggested, etc., in the earlier posts and the links included in them.

    If you have not already done everything already suggested, now is the time.

    Classic has NOTHING to do with iSight.



    It is way too hard to part with my iSight ...


    If you can get your money back, you might want to rethink that.

    For a couple of years now, my posts have been cautioning about buying used iSights without testing them first. Click here for a few examples.

    External iSight is a good webcam, but you have no idea how the one you bought was used or treated by its previous owner(s).

    Moreover, anything people build can fail and need service. I like my external iSight, and I will continue to use it as long as it lasts, but I would not buy another external iSight if I needed a webcam today and Apple could not repair my current iSight at a reasonable cost.

    Instead, I would choose one of the reasonably-priced, guaranteed, new webcams that work with my Macs. However, that is merely what I would do. You should certainly buy what you want for your purposes.



    ... new cam (or machine) is way out of my budget ...


    If you can get your money back from the iSight that does not work, you may be able to find a useable camera for less money than you paid for an iSight that is not working. (If you bought a used iSight for less than $US40, you should not be surprised that it does not work.) 

    Because you use OS X 10.4.11, your iBook G4 can use alternative webcams, including the new "UVC" webcams, some of which are low priced. These current "UVC" cams are widely available, and they will work on your 10.4.11 Mac with iChat and Skype. Just be sure any new webcam you buy meets the "UVC" standards so they work with your Mac's OS without addition of third-party drivers.

    Click here for some previous posts about alternatives to the now-discontinued iSight.



    ... Apple support is virtually non-existent where I live.


    Re-read the top of this thread. I have already provided worldwide info on how to contact Apple by telephone, email, and internet for service if you choose to have your used iSight tested and/or repaired.



    ... I will certainly keep you posted on any miracles!


    We will watch for your status update and contributions.



    Jim



    G5 DP 1.8GHz w/Mac OS X (10.5.6) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
  • tFer Level 1 Level 1 (0 points)
    Thanks again, EZ Jim. I will reread everything as you suggest and try again sometime this week.

    The main question on my last posting though was related to the resetting of the PMU, as in one of the links you all included it says it is a last resort type of option; so I was wondering why be so careful with it, i.e., as in "last resort"...

    Will certainly keep you posted if a solution is found, however impossible that is looking like at the moment... Otherwise, I will try to get a refund from the original owner and think about what's next after the iSight... Certainly not a new one from eBay or others, but a reasonably-prices ones out of the ones you recommend. Too bad, as I really wanted the iSight...

    Thanks again for all your time and efforts. Thanks also to Ralph for his.

    Kind regards,

    tFer
  • EZ Jim Level 7 Level 7 (21,815 points)
    You're welcome, again, tFer

    ... why be so careful with it, i.e., as in "last resort"...


    You may be taking it out of context. There is nothing dangerous about resetting PMU. At worst, it wastes some more of your time and possibly causes you to reset a system preference or two that you might prefer to change from Mac's default values.



    ... I really wanted the iSight...


    Then contact Apple for service. They can tell you whether it is repairable and how much the necessary service will cost you.

    Enjoy,
    Jim



    G5 DP 1.8GHz w/Mac OS X (10.5.6)
    PowerBook 1.67GHz (10.4.11)
    iBookSE 366MHz (10.3.9)&
    External iSight
  • Ralph Johns (UK) Level 9 Level 9 (70,020 points)
    Hi,

    So we have an External iSight.
    With the Original Cable/lead the camera did not seem to appear in the System Profiler and in fact neither did speed info.
    The Speed info did appear when there was no camera attached.

    The New cable seems to add the speed info back but still does not identify the camera as being there.

    However in both cases the camera makes the whirring/focusing noise and shows the green light for a moment at least.

    This makes me wonder about the state of the original lead that came when you acquired the External iSight. (and what this might have done to the Firewire port on your computer).

    If you look into the end of the original firewire cable to all 6 copper strips seem to be flat and level ?
    If there any obvious damage ?

    Are the matching six strips in the port on the computer, sitting down properly on the tongue like middle section of the port ?

    Having another firewire device would be handy to 1) compare the cables and ends. 2) test the port on the computer further.

    If the cable is damaged and has damaged your computer's port it is going to be difficult to get someone to admit it was like that before you went ahead and tried it.
    Despite the cable end being shaped and therefore keyed to the port people do seem to manage to force them in there some how and they will claim this is what you did.

    If it is what happened it will be time for an engineer anyway.

    Is there a Mac Group near you ?
    An iMac is certainly more "portable" then other computers but you could just take the iSight initially to get someone's opinion.

    I had great help from my Mac Users groups with an old Performa 400 that the OS seemed to have failed.
    A chap had all the Repair utilities you could think of and a copy of the relevant OS (I never knew it was supposed to have disks when I got it).
    To me it seemed like magic that he got the OS somehow Reinstalled and saved what I had on there.



    9:10 PM Wednesday; April 29, 2009
  • tFer Level 1 Level 1 (0 points)
    EZ Jim and Ralph,

    Thanks again for trying so hard to help. Truly, truly appreciate it.

    To address your questions/remarks: EZ Jim, I will try resetting the PMU, just in case it produces a miracle... BTW, I read what I read on the Apple Support topic on resetting PMU ("last resort option" or something like it)...

    Ralph: I checked the old cable. The copper strips look ok, symmetrically aligned on either side of the inside of the casing, on either end of the cable. With the exception of their overall length (the old cable is about 3 1/2 times longer than the new one), both cables look identical. The FW port on the computer also looks ok (to the naked eye, that is.).

    I don't have any another FW device. Nor an Apple Group. I am currently residing in the little island of Tobago, and there is no Apple anything here, which is why it took so long to get my new cable from Apple ---via my family in the US...

    Today though I heard of someone here on the island who actually owns an iBook! So I will be trying to contact this person to see if I can test the iSight on a different computer as you both had suggested.

    And will report back as soon as that happens.

    In the meantime, I truly am grateful to both of you for keeping an eye in this direction and continue to try to help me. As you see, my options are extremely limited due to where I am currently residing, and the only way to solve my iBook problems is by relying on the internet and on people like you guys. THANKS!

    Kind regards,
    tFer
  • Ralph Johns (UK) Level 9 Level 9 (70,020 points)
    I take it this is on Trinidad ?
    http://www.detrinidadian.com/apple.php

    Is that accessible to you ?

    I can not see that page has details of meetings.
    I started with a search here

    If you contact them they may have a member closer to you even if you cannot get to meetings.

    I also came across this
    http://www.ttcsweb.org/links/sl_mac.htm
    There is a contact link top right.



    8:24 PM Thursday; April 30, 2009
  • tFer Level 1 Level 1 (0 points)
    Hey, Ralph

    Unfortunately the TT Computer Society is in Trinidad (Tobago is a separate island, even when part of the republic). The website doesn't offer much in terms of troubleshooting. The other site has links most of whose forums don't even exist...

    I will be trying the camera soon on someone else's iBook. And see if they can lend me a FW device to check my bus. Will let you all know when it happens (probably next week).

    THANKS for your efforts and support. Very, very much indeed.

    Cheers,
    tFer
  • Ralph Johns (UK) Level 9 Level 9 (70,020 points)
    Hi,

    I did know they are separate islands.
    But I do not know how far apart they are or what travelling between them would entail.

    I did spend some time looking at the forums of the first and they did seem to cover many more areas than just Macs.

    I did not study the second in as much detail.

    I hope you find someone soon.



    10:44 PM Thursday; April 30, 2009
  • EZ Jim Level 7 Level 7 (21,815 points)
    You're welcome again, tFer

    Re: PMU reset:  There is still nothing dangerous about resetting PMU. Either it will work, or it will not. The time required to perform the reset and, if desired, to reset any system preferences you might want different from Mac's default values is minimal.

    FYI: Early iBooks did not have Firewire, so one of them would not let you test an external iBook. However, if the iBook has a Firewire port, you should be able to test your iSight on that using the "How to test your iSight..." link provided earlier in this topic.

    We will watch for your status update after you have tried the test.

    Jim



    G5 DP 1.8GHz w/Mac OS X (10.5.6) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight
  • tFer Level 1 Level 1 (0 points)
    Hello again,

    I did the PMU reset to no avail, and am still waiting for a friend to let me test the camera on his iBook... Everything is sooo slowwww here. Bear with me!
    And thanks again for all your help.

    Kind regards,
    tFer
  • tFer Level 1 Level 1 (0 points)
    In the meantime: would you recommend I try this port tester? :

    http://mac.wareseeker.com/Utilities/port-tester-1.0.zip/337648

    Appreciate your opinions. Don't want to download anything that wouldn't help!

    Thanks!
    tFer
  • Ralph Johns (UK) Level 9 Level 9 (70,020 points)
    Hi,

    I was worried when I first read that.
    I thought it might mean Internet Ports as opposed to physical ports and Sockets.

    I see the blurb makes that clear.

    As it is free I can not see that it will hurt.



    9:49 PM Thursday; May 14, 2009
  • EZ Jim Level 7 Level 7 (21,815 points)
    tFer wrote:
    ... thanks again for all your help.
    Appreciate your opinions.


    You're certainly welcome, tFer

    I see that you are still trying to resolve your issue at your end versus your earlier plan:

    Well, EZ Jim and Ralph, it looks like my iSight itself is the problem, ...
    ... I will most likely be asking the previous owner to refund me ...


    If a refund has been refused, I think it even more likely that your used iSight is faulty.

    Therefore, regarding downloading Port Tester for OS X, I doubt that it will help you, but trying it will be the only way to know.

    We will watch for your status update.





    EZ Jim



    G5 DP 1.8GHz w/Mac OS X (10.5.6) PowerBook 1.67GHz (10.4.11)   iBookSE 366MHz (10.3.9)  External iSight