Hi tforbes7,
When you plug an external display into a new unibody MacBook Pro (15" or 17") the graphics circuitry in the computer decides whether the external display is an analog display or a digital display, based on the adaptor that you've plugged in. *It does support both analog and digital.* The Apple rep you spoke to misspoke themselves. A VGA connection is
always analog, and a DVI connection is
always digital.
The problem here is that your 17" MBP only detects the mini-DisplayPort to DVI adaptor. So, because DVI is an all-digital signal, the MBP sends out the digital signal. The VGA adaptor cannot deal with this video signal, and so the video is not able to be passed on to the projector.
The solution, of course, is to purchase a mini-DisplayPort to VGA adaptor for use with VGA external displays, including projectors. You cannot use a mini-DisplayPort to DVI adaptor and a DVI to VGA adaptor in tandem. I myself use a mini-DisplayPort to VGA adaptor (for greater compatibility) and it has worked with every external display I have tried as of yet. When you plug in the mini-DisplayPort to VGA adaptor, an analog signal that is compatible with the analog display is outputted from the computer.
The bottom line is this: If you need to connect a projector or external display, choose the best quality connection "method" that is common to both devices. If your projector supports DVI, you should use the mini-DisplayPort to DVI adaptor that you already have, and bypass VGA entirely. If your projector only supports VGA, then you must purchase a mini-DisplayPort to VGA adaptor for use with that projector. It
should work.
One more thing:
Make sure you upgrade the firmware on the mini-DisplayPort to VGA adaptor if you do indeed need to purchase one. This upgrade will show up in Software Update when you have the adaptor plugged into your MBP and is necessary for compatibility with some external displays.
If you have any further questions or require clarification please don't hesitate!
--Travis