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tried to upgrade to new itunes (version 8.0?) but says error 2318

downloaded new version of itunes last night. but today it wouldnt open.. it said the feature i was looking for was in another network..etc so i did windows clean up thing, deleted itunes and quicktime and then installed quicktime separately and then tried to do itunes but it said 'this installer has encountered and unexpected error installing this package.this may indicate a problem with this package. the error code is 2318.'
now i cant open itunes/acces any of my music..
any tips??

windows travelmate 2450, Windows XP

Posted on Feb 19, 2009 3:49 AM

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1 reply

Feb 19, 2009 4:31 AM in response to error 2318

According to the list of Windows Installer error messages, this is a file does not exist error:
http://msdn.microsoft.com/en-us/library/aa372835.aspx

When you uninstalled iTunes and used the installer cleanup utility, did you uninstall all the programs listed in the removal method and clean up any that did not uninstall cleanly?
Removal of iTunes and related programs:
http://support.apple.com/kb/HT1925

Usually that Network message responds to that.

If no file was mentioned in the 2318 message, it might be worth looking in the event viewer to see if there is any clue to the problem file.
You can access it via Administrative tools on the Control Panel.

It might also be worth running a disk check although It may not be relevant to this particular error number.

Go to my computer, right click on the c: drive and select Properties>>Tools>>error checking.
If it detects errors try installing again.

tried to upgrade to new itunes (version 8.0?) but says error 2318

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