iTunes won't show Outlook accounts when trying to setup sync

Question

iTunes won't show Outlook accounts when trying to setup sync

Using a work Dell with XP and MS Outlook.

I attached my new 3G to the computer, did the software update, and then configured sync options.

In the "Info" tab, I checked Contacts, Calendar and Mail. There's a space under "Mail" which I assume should list the accounts already configured in Outlook so I can choose which ones to sync to my phone. But, the list is empty.

I have successfully sync'd my Contacts and Calendars, but just can't get the mail settings over there.

I'm at a UN organization and we're using Exchange Server.

Any ideas?

Dell, Windows XP

Posted on Feb 19, 2009 4:59 AM

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Answer 1

Feb 19, 2009 5:16 AM in response to Zonker in Russia

I'm not sure if Exchange account settings are made available for transfer to an iPhone via the iTunes sync process.

Have you tried manually creating your Exchange account on your iPhone using the Exchange account preset?

If you plan on syncing contact info and calendar events over the air with your Exchange account on your iPhone, all existing contact info and calendar events on your iPhone will be erased and replaced with your online contact info and calendar events at the Exchange server.

With an Exchange account, you can sync contact info and calendar events direct with Outlook 2003 or 2004 via the iTunes sync process, or you can sync contact info and calendar events over the air. You can do one or the other, not both at the same time.

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