7 Replies Latest reply: Mar 2, 2009 10:02 AM by Jason L
tcruiser Level 1 Level 1
Suddenly the camera on my iphone 3g stopped working today. I focus it and press the button; the shutter goes (although I don't hear a click), and then it just exits out to the home page. And no picture is there.

VAIO SZ, Windows XP Pro
  • neuroanatomist Level 7 Level 7
    Try a reset. To reset the iPhone, press and hold the home and sleep/wake buttons until you see the Apple logo (ignore the slide to power off prompt).
  • Jason L Community Specialists Community Specialists
    Hi,

    What version of the iPhone software is running on the iPhone? Just tap Settings> General> About on the iPhone.

    Try resetting the iPhone as neuroanatomist suggested, if the issue persists try restoring the iPhone. This article: http://docs.info.apple.com/article.html?artnum=305744 will walk you through restoring the iPhone.

    -Jason
  • tcruiser Level 1 Level 1
    Tried both suggestions. Will Apple replace my phone? Don't want a refurb. Actually I would be nervous about replacing the one that I have, because until this camera thing I have never had any problems with the phone, NONE.
  • Tamara Level 6 Level 6
    If the phone is under warranty and is defective, the Genius Bar will offer you a service unit as replacement. This can be new or refurb. There is no way to tell as both look the same.
  • tcruiser Level 1 Level 1
    Guess I will have to live without a camera; the phone is under warranty, in perfect condition, never been dropped, etc. Unfortunately I live around 2 hours from the nearest Apple store and I can't spend an entire day on it.
  • Michel.K Level 1 Level 1
    You know that you don't need to get to the store to send it in for warranty?

    And why would you not want the camera to get fixed or have a whole phone.. But if you're not gonna sell it after a year or two, and can live without the camera i guess it's ok to be without

    Btw, i think however you could restore your phone all by yourself with doing a total restore. Just back up whatever you got on the phone before like in the link that is given above.
  • Jason L Community Specialists Community Specialists
    tcruiser,

    If the reset and restore did not resolve the issue, contact AppleCare for mail-in repair.
    U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)

    -Jason