2065 Views 5 Replies Latest reply: Feb 25, 2009 9:59 AM by polydorus
You get exclamation marks or dead tracks because iTunes can’t find the file. This can happen for a number of reasons:
The song file or a folder in its path was renamed
The song file or the folder it is in has been moved
The song file has been deleted
The device containing the song files e.g. external drive is not accessible or the drive letter has changed.
A changed drive letter is a common cause of the problem if you are using an external drive, but that should affect all tracks.
Assuming you are not changing things yourself, to you have any other music player software that is looking at you music folders and possibly doing some organising?
If the music is in your iTunes folder, there have been reports of iTunes getting in a muddle if it is set to keep your iTunes Music folder organised. You could try turning it off.
A simple way to get everything back is to add your itunes Music folder with File>>Add folder to library. This adds all missing tracks, but leaves the dead tracks which have to be removed in another way.
Watch out if your music is not in the iTunes folder - you need to make sure that Copy to iTunes Music folder when adding to library is not checked if you don't want the tracks to be copied.
Thanks - your recommendations worked, though the deletion of the lost copies was a tedious process and the new copies all counted as new tracks to synchronise, so the next sync was a grind.
Sorry to be back on a hobby horse, but as a Windows user for most of the time, I see iTunes as the chance for Apple to show me that their stuff is better. This kind of experience, and seeing comments like "reports of iTunes getting in a muddle", don't help to do that.