iTunes Customer Service
Essentially, I get an email receipt from Paypal saying that I had made an iTunes purchase. There was an order number listed. I did not make this purchase. It does not show up in my purchase history. I changed all passwords and what not. When I contacted customer service about the problem they only directed me to my purchase history presumably thinking that I stupidly forgotten that I had made a purchase. They told me that the charge was $4.43 because I had had $.56 store credit and a $4.99 purchase. This is not true. I had/have over $11 of store credit. I did not make this purchase. This is why it isn't showing up in my purchase history.
I've disputed with Paypal. I'm trying to get Apple to answer some basic questions like which Apple ID made the purchase with my Paypal because this $4.43 purchase does not show up in my purchase history leading me to believe that another Apple ID made the purchase.
Has this happened to anyone else? Does anyone have any suggestions on how to get customer service to respond? Does anyone know if there is a phone number to get ahold of a customer service rep? I've waited for a week for Apple to get back to me when they said I should have received a response generally within 24 hours. This also concerns me.
Right now it is about more than $4.43. Right now it is about customer service.
If this was fraud, I would think the bad guy would have spent more than four bucks. I still severed my credit card and Paypal account from my iTunes account just in case. I'm just really bothered by the lack of response.
Thanks for your thoughts.
I've disputed with Paypal. I'm trying to get Apple to answer some basic questions like which Apple ID made the purchase with my Paypal because this $4.43 purchase does not show up in my purchase history leading me to believe that another Apple ID made the purchase.
Has this happened to anyone else? Does anyone have any suggestions on how to get customer service to respond? Does anyone know if there is a phone number to get ahold of a customer service rep? I've waited for a week for Apple to get back to me when they said I should have received a response generally within 24 hours. This also concerns me.
Right now it is about more than $4.43. Right now it is about customer service.
If this was fraud, I would think the bad guy would have spent more than four bucks. I still severed my credit card and Paypal account from my iTunes account just in case. I'm just really bothered by the lack of response.
Thanks for your thoughts.
MacBook, Mac OS X (10.4.8)