Q: Drive won't read any dvd-ejects it automatically after spinning some time

Another 'Me too', but my 13" MacBook Pro is only two weeks old.

I am able to read the Snow Leopard DVD after a couple of tries, but most every other DVD fails. CDs are fine. Drive is an OPTIARC AD-5960S.

Another one!

I have the same problem as most of the other users of this thread.
Yesterday I bought the SnowLeopard DVD in order to do the update of my Mac OS.
Right after inserting the DVD in the drive (MATSHITA CD-RW CW-8221) it started to have some problems with reading the DVD.
I tried several times, but the drive isn't able to read the DVD and now has the same problem with other CD-Roms and DVD.

I am very suprised (and angry) about it, especially because I hardly use the drive.

As a lot of other people are having the same problem, there seems to be a structural problem with the drive and I think that Apple has to clearify if they are planning to do something and what.

Yeah girlfriends 2007 MacBook has a bad optical drive as well. It reads out the directories, but if you want to open files it hangs. Repair cost: around 300€!!! Well, thats more than three times too expensive.

Well, Apple I thought this is a student's laptop. A new device will burn down her budget.

Message was edited by: Jamsven

I was lucky: my 2007 MBP was fixed under guarantee, but my wifes's MacBook and our flatmate's MacBook both suffer from dead optical drives. In other words, 100% of the Apple Laptops in our house have been affected by the hardware defect.

The two MacBooks are 2006 first-gen MB which have of course, run out of guarantee.

Me too! Why is the disk-type AND content so discrimmintating?

W E I R D ! ! !

(DVD Drive Model: HL-DT-ST DVDRW GSA-S10N; Revision: AP09)
(MacBookPro3,1 ; December 2007 ; 2.6GHz ; Snow Leopard 10.6 ; New graphics/motherboard April 2009 after original stopped working ; Apple Care coverage through December 2010)

DVD-ROM Drive stats:
====================
Read CD : yes
Write CD : don't count on it, but sometimes it works.
Read DVD movie: no
Read MacOS X Leopard : sometimes
Read MacOS X SL : no
Write DVD-R : no
Write DVD+R : no
Write DVD-RW : no

I called Apple Support in November-ish 2008, February 2009, and March 2009. The extended time between calls is because I almost NEVER use the drive. The final call is when they finally agreed that it was not user-error. At the time, I was living in Norway and was forced to call tech support in Norway... at an "800-number"... WHICH I FOUND OUT IS A CUSTOMER-SUPPORT TOLL NUMBER IN NORWAY, but only AFTER I received a $100 phone bill!!!

So I have had the right to get it replaced, theoretically, since March. But when I went to the local authorized AppleCare office, they told me that they would fix it and I would be charged some outrageous sum if it wasn´t an Apple-authorized error. So I never got it fixed. Then I tried to install Snow Leopard this weekend, and no luck. I had to buy an external drive to get it to work!

So will take it down today for them to fix it (2 week turn-around time!).

There should be better customer support for this in their service FAQs. :-/

Same problem for me on a MBP 17, last version before unibody and it showed up after the laptop was just over a year old. In my MPB 15-2.33 just fully serviced, the SD works the media my 17 will not. Obviously Apple needs a service order for this as many are affected including those without AppleCare (I have AppleCare).

I have the same problem.
My superdrive does not burn DVD.

superdrive MATSHTA DVD-R UJ-857E
Firmware release: ZA0E - ATAPI.

Add one more to the list:

HL-DT-ST DVDRW GSA-S10N

Firmware Revision: AP12
Interconnect: ATAPI
Burn Support: Yes (Apple Shipping Drive)
Cache: 2048 KB

It doesn't recognize blank DVDs and burned discs just spins them for a while and ejects them doesn't matter what brand I try. No fixes worked so far I tried all ideas that I could find...

and another...
Just went to meet with Apple and they will not take this thread of 200 posts as proof that there is a problem here. He did install Snow Leopard for me but it did not correct the drive problem.
My extended service plan was purchased from RepairTech, which is now gone, bankrupt!, so I have a 1.5 yr old Macbook and no warranty
I will be trying some DIY tricks from web crawling and let everyone know if I find anything out.
sigh.

Ff anyone wants to post some buy-it-yourself and install-it-yourself replacement instructions, I would be grateful!

Message was edited by: pvs123

Message was edited by: pvs123

Since Snow Leopard my drive ejects all blank CDs (this brand has previously worked with no problem).

MATSHITADVD-R UJ-857E:

Get with it, Apple. There is a problem here.

Michael

Got to add one more to the list. My MBP is 2 months old and the super drive worked just fine until installing Snow Leopard this week.
Won't recognize any disks in the drive, it just spins for a while then ejects it.

I'm having this problem as well, but another post in this thread tipped me off to try this and it worked for me:

1. Launch Disk Utility before inserting disk
2. Insert disk

After trying and failing multiple times to just mount a CD disk, this method worked for me and my disk mounted for me on the first try (or it happened to be the first try after trying the normal (expected) way several times). Hopefully this can be addressed via a software update because it's certainly not acceptable!

I humbly suggest those of you who installed Snow Leopard only to discover it had "ruined" your SuperDrive to launch a new thread. Your predicament interests me (us), mind you, but as I said in an earlier post, adding to this thread when we're dealing with two completely different issues is playing into Apple's hand: "they" could say, Look, there seems to be a lot of different issues with SuperDrive, but maybe they come from hardware compatibility between our new OS and the computers it was installed on, and oh, it's not our fault because we heavily advertised about hardware compatibility...

I can only speak for myself, but I wouldn't like this thread to be "polluted" (don't take offense, please!) by a completely different issue. We're not launching a new cult, of course, just trying to place Apple in front of its responsabilities here.

I'm sure there will be a lot of threads devoted to SL on this forum, and that's the best place for SL users to enumerate their issues with the new OS.

Respectfully submitted.

Message was edited by: Didier Caizergues

Having the same problem with my MBP. MBP is 1 1/2 years old.

Drive details:
HL-DT-ST DVDRW GSA-S10N:

Firmware-Version: AP09
Verbindungstyp: ATAPI
Brennen möglich: Ja (Laufwerk von Apple geliefert)
Cache: 2048 KB
DVD lesen: Ja
Beschreibbare CD: -R, -RW
Beschreibbare DVD: -R, -R DL, -RW, +R, +R DL, +RW
Schreibstrategien: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Medien: Legen Sie das Medium ein und aktualisieren Sie, um die verfügbaren Brenngeschwindigkeiten anzuzeigen.

I have had this problem for months my mini won't read anything spits out DVDs after trying to spin up.The mini is 20 months old combo drive went out just after the 1 year warranty suck to be me !