Gryff

Q: Drive won't read any dvd-ejects it automatically after spinning some time

The SuperDrive on my MBP has stopped recognizing/reading any blank DVD media (and many recorded DVDs, including movie discs). It spins for some time with a noise and then ejects it out. The same media works fine in my wife's Sony Vaio laptop.

 

There was a thread on this previously, but Apple has closed it:

 

http://discussions.apple.com/thread.jspa?threadID=1295681

 

I know Apple won't own up to the problem, so has anyone found a solution?

 

----------

 

Drive details:

 

HL-DT-ST DVDRW GSA-S10N:

 

Model: HL-DT-ST DVDRW GSA-S10N
Revision: AP09
Serial Number: K0***********928
Detachable Drive: No
Protocol: ATAPI
Unit Number: 0
Socket Type: Internal
Low Power Polling: Yes
Power Off: Yes

 

<Personal Information Edited by Host>

MacBook Pro - Intel Duo Core 2.4GHz, Mac OS X (10.5.6), null

Posted on Sep 23, 2015 10:49 AM

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Q: Drive won't read any dvd-ejects it automatically after spinning some time

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  • by Macius,

    Macius Macius Sep 28, 2009 10:41 AM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 10:41 AM in response to Gryff
    Funny to find such topic - my MacBook Pro's Super Drive was broken since day one. The only problem was, that I was using it almost everyday for my work, so any repair was impossible. Now it's well out of warranty (bought it dec 07), and I don't really need CD anyway. But it was exactly as all of you described. It started with normal CDs, than came blank DVDs and now it won't even read original recovery DVDs. Bummer!
  • by caipirinha,

    caipirinha caipirinha Sep 28, 2009 10:44 AM in response to caipirinha
    Level 1 (0 points)
    Sep 28, 2009 10:44 AM in response to caipirinha
    here a Discrecording.log :


    Finder: Burn started, Mon Sep 28 19:23:21 2009
    Finder: Burning to DVD+R (MCC 004) media with DAO strategy in MATSHITA DVD-R UJ-857D KCV9 via ATAPI.
    Finder: Requested burn speed was 4x, actual burn speed is 4x.
    Finder: Burn failed, Mon Sep 28 19:39:53 2009
    Finder: Burn sense: 4/03/00 Hardware Error, Peripheral device write fault
    Finder: Burn error: 0x80020022 The disc drive didn’t respond properly and can’t recover or re
  • by caipirinha,

    caipirinha caipirinha Sep 28, 2009 10:46 AM in response to caipirinha
    Level 1 (0 points)
    Sep 28, 2009 10:46 AM in response to caipirinha
    and i've just tested it with OS 10.5.x ...
    same problem as well.
  • by Echogod,

    Echogod Echogod Sep 28, 2009 10:46 AM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 10:46 AM in response to Gryff
    Having the same issue on my Macbook Pro, had the drive replaced under apple care once, but it is out of service time now but the same problems returned about 6 months after it was replaced
  • by karlossus,

    karlossus karlossus Sep 28, 2009 10:53 AM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 10:53 AM in response to Gryff
    Same symptoms here, I noticed it on trying to install Snow Leopard and suspect the drive was doing the same thing before I tried the install.

    I could get it replaced under applecare but I think I'll wait until Apple either start replacing the drive with another model or provide a software fix (if it is a software problem).

    MATSHITA DVD-R UJ-857E
    Firmware Revision: ZF1E
    Interconnect: ATAPI
    Burn Support: Yes (Apple Shipping Drive)
    Cache: 2048 KB
    Reads DVD: Yes
    CD-Write: -R, -RW
    DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW
    Write Strategies: CD-TAO, CD-SAO, DVD-DAO
    Media: To show the available burn speeds, insert a disc and choose View > Refresh
  • by Lou Borella,

    Lou Borella Lou Borella Sep 28, 2009 10:56 AM in response to Gryff
    Level 1 (45 points)
    Sep 28, 2009 10:56 AM in response to Gryff
    I first came across the problem when I tried to install FCP studio 3 on my Macbook Pro earlier this year. I thought it was a bad disc but when it installed fine on my MacPro 8 core I began to get suspicious. Then I tried to upgrade to Snow Leopard and I had the same problem.

    Funny think is that single layer DVDs and CDs work fine. I only have issues with Dual Layer DVDs.

    I just ordered a new slot loading DVD drive for my MBP. If apple finally decides to issue a recall or offer compensation I will be ******!!
  • by karlossus,

    karlossus karlossus Sep 28, 2009 10:56 AM in response to karlossus
    Level 1 (0 points)
    Sep 28, 2009 10:56 AM in response to karlossus
    Should have said, burning and reading CD's it fine but DVD's of any sort are not recognised.
  • by Marcus Gustavo,

    Marcus Gustavo Marcus Gustavo Sep 28, 2009 11:28 AM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 11:28 AM in response to Gryff
    I'm having the same problem here.

    HL-DT-ST DVDRW GSA-S10N:
  • by lenn5,

    lenn5 lenn5 Sep 28, 2009 11:29 AM in response to Gryff
    Level 4 (2,531 points)
    Sep 28, 2009 11:29 AM in response to Gryff
    If the drives in the MBP are anything like the SD that came with my 1st gen iMacCore Duo then you're in trouble. My SD, Matshita UJ-846 died about a week after the warranty expired. My father also has a 1st gen iMacCore Duo and his drive no longer ejects disks. I wish Apple would find another SD manufacturer besides Matshita. Their SDs are very unreliable(at least for me).

    Keeping my fingers crossed that the Matshita UJ867 in my MBP 4.1 will last a little longer....

    Lenn
  • by MacFlo73,

    MacFlo73 MacFlo73 Sep 28, 2009 11:47 AM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 11:47 AM in response to Gryff
    Same problem here. CD-ROMs are doing fine but any DVD is ejected after spinning for some time. Had to use an external USB DVD-drive for installation of snow leopard.
    Superdrive is MATSHITA DVD-R UJ-857D, Firmware KBVB.

    Flo
  • by matt_black,

    matt_black matt_black Sep 28, 2009 11:48 AM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 11:48 AM in response to Gryff
    I've had this problem for some time with three different Macs. All of them eventually refused to read any DVDs, though CDs were sometimes fine. Burning is unpredictable even for CDs and rarely works at all for DVD media. Its not the media that is the problem as the machines can read all my problem disks from external DVD drives (I have a LaCie with an NEC mechanism).

    Started with a powerpc mac mini, then an intel imac and an intel mac mini. All the drives were Matshitas (the intel Imac is a MATSHITADVD-R UJ-846 firmware: FB2U ); I'm not sure of the models on the Mac Minis, but both were Matshitas. The iMac had its drive replaced under warranty, but the same problem occurred again in less than a year (obviously after the applecare had expired).

    I keep searching for fixes but have found none. It is a worrying problem that will put me off upgrading to any other machine with a slot-loading drive until resolved. Is it firmware or hardware? Are apple drives just too fussy compared to others?
  • by SarcasticSapien,

    SarcasticSapien SarcasticSapien Sep 28, 2009 11:54 AM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 11:54 AM in response to Gryff
    Just adding my name to the list of those that can not get their Matshita super drives to mount a DVD. Mine is on a MBP, worked alright on my MacMini.

    It does mount CD's but no luck with a dvd movie or dvd software (including Snow Leopard). Had to install Snow Leopard with a remote drive.
  • by Michael Roe,

    Michael Roe Michael Roe Sep 28, 2009 12:05 PM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 12:05 PM in response to Gryff
    Glad to hear I am not just going crazier thinking that I was again out of luck because out of warrantee my DVD drive was not working for sometime now.. Just read on appleinsider about this issue and guess what my macbook pro has the # mentioned in their article..
    I had to install latest OS by booting from a firewire drive....
    lets hope apple replace them now for free even if computers are out of warrantee period
  • by The Jett,

    The Jett The Jett Sep 28, 2009 12:16 PM in response to CNE100
    Level 1 (0 points)
    Sep 28, 2009 12:16 PM in response to CNE100
    I had the same issue last night with Toast. I went through 9 cd-r's before it accepted one. Later I tried to burn a dvd-r and it told me that it could not calibrate the power level properly or something like that. My drive is used often to read and burn discs, although this is the first time I have tried to burn a disc since Snow Leopard came out. I know it worked before Snow Leopard, but now it seems to have all sorts of errors. It seems like a OS issue to me.
  • by justinglen,

    justinglen justinglen Sep 28, 2009 12:38 PM in response to Gryff
    Level 1 (0 points)
    Sep 28, 2009 12:38 PM in response to Gryff
    +1 for this problem. My DVD drive is HL-DT-ST DVDRW GSA-S10N, and is actually the second DVD drive that has been installed on this computer (the first one wouldn't burn dual layer DVDs).

    I put a DVD in, it hums for a second or several, then spits it out; sometimes it spits it out immediately. Occasionally I can get it to finally read the DVD by re-inserting it anywhere from 5-20 times.

    I can also confirm that this issue was present BEFORE I installed Snow Leopard, although it wasn't as bad (could usually get it to read the DVD after a couple tries). While installing Snow Leopard, the SL disc read fine on first try, then in the middle of installation, when the computer restarted, it rejected the DVD. Putting it back in several times worked, and installation resumed.

    At this point, I cannot use DVDs, no matter how many times I try putting them in the drive. They get rejected EVERY time. I'm on a long waiting list at my local apple-authorized repair center to get this fixed. (Guess they have a lot of them to replace.)
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