2 Replies Latest reply: Mar 3, 2009 3:55 PM by Jacumba
stonewood Level 1 Level 1 (0 points)
Hello. I'm running Windows XP SP2. I have lots of video files (Quicktime format..filmed via Panasonic digital camera) saved in the "My Videos" folder on my hard drive. I have always been able to open the folder, double-click the selected movie and watch the video open in it's own Quicktime window for play (and it has always played just fine). A few days ago things changed. When I double-click a selected clip the Quicktime window opens..but when I push PLAY I get this message: "QuickTime Player has encountered a problem and needs to close. We are sorry for the inconvenience." HOWEVER,..if I go to the desktop and launch Quicktime from the desktop icon I can browse for my video (through the Quicktime file menu), find it and it plays perfectly. I can also (once Quicktime has been launched from the desktop) minimize it, then proceed to search for videos in the "My Videos" folder as usual and play them with no problem. It's a minor unconvenience, but I sure miss just simply navigating to "My Videos" and firing up the clips from there. Any ideas? I uninstalled the re-installed Quicktime and that didn't help. Itunes seems to be working fine as well. Any help appreciated. Thanks.

PC, Windows XP
  • stonewood Level 1 Level 1 (0 points)
    Any tips, gang? I've unistalled/reinstalled Quicktime several times. I used CCleaner to mop up any registry errors/redundacies and have run multiple virus scans. Again,...iTunes works fine. Quicktime plays all my videos if I "open it first". But,..my saved video files will still not "launch and play" (via Quicktime) when selected from "My Videos" folder (which they had been doing fine up until recently). I know I can convert the videos with software that I have (or play them with VLC..which I ALSO have)...but I run a fairly clean computer and I'm the sort that just gets frustrated if things stop working like they're supposed to. If anyone has any ideas or trouble-shooting tips please advise. Cheers.
  • Jacumba Level 4 Level 4 (2,340 points)
    Hi stonewood, could this possibly be a permissions issue for "My Video's"? Is there more than one user account in the User Accounts contol panel? Or possibly that a Panasonic folder or drive that QT is not recognizing?