Previous 1 2 Next 29 Replies Latest reply: Dec 24, 2013 8:32 AM by Peter severn
Fabian2029 Level 1 Level 1 (5 points)
I cant seem to purchase anything from itunes, it just tells me that my payment method has been declined. I have tried for a few days now and have used the cards to buy other things and take cash from ATMs so i know they work. I have tried the debit card that has always worked up until last week and i have tried my credit card. Both cards have plenty of cash on them.

I have put in all my info about 10 times, i selected 'none' and then put the details in when requested and still get the same message. I have the latest version of iTunes.

I did use a £15 voucher which still has 78p on it and the problems seem to have started since then, i dont know if there is a connection of if thats just coincidence.

Has anyone else had this issue?

MacBook Pro
  • nikos1979 Level 1 Level 1 (10 points)
    I'm having the exact same problem.

    I also had a £15 itunes voucher that has 0.78p left on it and since then I'm unable to purchase anything.

    When I check my payment details the only thing missing is the 3 digit security pin from the back of the card.

    Re-entering this doesn't help.

    Trying a different card hasn't worked.

    I've left it over a week and nothing has changed.

    Only thing I can suggest is to start a new account but that involves setting up a new email account - too much of a ballache.

    Let me know if you find a solution.
  • nikos1979 Level 1 Level 1 (10 points)
    Another thought.

    If we only have 0.78p left on a gift card then any attempt to buy a single song means that itunes will try to take a payment of 0.01p from your account.

    I'm guessing your card won't allow you to make a one penny purchase on it and this is why it's falling over.

    Maybe if you try to buy an album instead of a single you will be able to make the purchase.

    Anyway, I've submitted the query to itunes help and we'll see what they have to say.
  • nikos1979 Level 1 Level 1 (10 points)

    Just successfully bought an EP for £3.95.

    Your card won't allow you to make a payment of just 0.01p.

    Kind of makes the gift card idea a poor choice, particularly if you use it to buy a bunch of individual songs.
  • Fabian2029 Level 1 Level 1 (5 points)
    You are a Star, sorted, bought an Album instead of trying to get a single. Looks like iTunes needs to look at this one.

    Thanks again
  • Karl Nicholson Level 1 Level 1 (0 points)
    I've been having the same **** problem, you guys said the debit card works fine, so i now know it ain't that, and my information is correct.. how did you get it solved, i mean it's literally the same thing minus the itunes song card. my billing information is correct apparently it doesn't take debit visa *when visa is a choice hmm*
  • niffti Level 1 Level 1 (0 points)
    I have the same problem. I have tried Maestro and Visa as well and it won't work.
  • Fozza Level 1 Level 1 (0 points)
    Also having this problem have contact my bank in case they were blocking the account due to purchase of a 32GB iphone 3gs today!

    They say they are seeing the requests but apple are not taking them!
  • elohim96 Level 1 Level 1 (0 points)
    Valentina Ivanovna Matvienko: Apathetic Governor of Saint-Petersburg
  • gailkay Level 1 Level 1 (0 points)
    same problem here with VISA, MC, AMEX and Paypal.
    can't buy a dang thing.
  • Jim VanLeeuwen Level 6 Level 6 (18,820 points)
    Update your account info here:

    Then, try again.
  • jazzzzzdude Level 1 Level 1 (0 points)
    Well get this then. I can purchase tunes on the istore, download and pay for them, but when I tried to buy a gift voucher for my brother I got the same error as you all. Tried it with credit and debit card - no good. So that's really handy then. Amazon got my business instead.
  • Todd_70 Level 1 Level 1 (0 points)
    I just talked to support about this (after going to a couple of different people)... I'm told that the reason for this is that some account (for no particular reason I'm told) have some features blocked to help prevent fraud on them. I was informed that my account should be fine within 24hrs as it takes time for the updates to flow through their systems.

    Hopefully this resolves my issues.
  • rishabhgupta Level 1 Level 1 (0 points)
    i am facing the same problem. Why doesn't apple fix it.

    Message was edited by: rishabhgupta
  • alpha123sadsa Level 1 Level 1 (0 points)
    This has also happened to me *please solve it apple*
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