Power Button on iPhone doesn't work?

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2010sw2010 Author

Level 1

0 points

Power Button on iPhone doesn't work?

It works maybe once out of 15-20 times I press it. I think the wires maybe be disconnected or a problem similar to that. I was wondering the steps I need to take to get this fixed and if I will have to pay apple to fix it?
I would hate to have to send my phone into apple but I'm willing to do it.

dell inspiron 1525, Windows Vista

Posted on Feb 25, 2009 5:00 PM

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Answer 1

roaminggnome

Level 10

106,365 points

Feb 25, 2009 5:03 PM in response to 2010sw2010

Iphone has a one year warranty.

You can make an appointment at the local Genius Bar or call 800 my iphone.

If they determine the iphone to be defective, then they will replace it.

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Answer 2

Jason L

Community Specialist

Feb 25, 2009 5:04 PM in response to 2010sw2010

Hi Steven,

Try the general tips in this article: http://support.apple.com/kb/HT1650#faq22

If you are using a protective case with the iPhone, try testing without it.

If removing the case and trying the tips in the article above do not resolve the issue, the iPhone may need hardware repair. Make a reservation to have a Genius at a local Apple retail store take a look at it or call AppleCare.
http://www.apple.com/retail/geniusbar/
U.S. iPhone technical support: 1-800-MY-IPHONE (1-800-694-7466)

-Jason

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