3868 Views 13 Replies Latest reply: Mar 2, 2009 1:56 PM by Fal_Indelstan
You could always try going to an apple store to have a genius look at it, I'm sure you will be more then happy with there support. However since you are writing on this blog that isn't the route you want to go. Now even though I don't have a first generation ipod touch or a machine running windows you might try the the ideas on the following link http://www.megaleecher.net/iPodCannot_BeSynced the way that I got this link was by googling it.
An After Thought,
I know that when my second Gen. iPod Touch is Lock I get a messaged like that, have you tired unlocking your ipod before you try to sync it?
If that doesn't work you could always try updating to the latest version of iTunes, a lot of the time Apple hammers out some of the odd issues.
Unfortunately I have already googled it (that's my first course of action, always) and I found that, but that website's method won't work for the Touch. =/
I'll try the unlocking idea... that never occurred to me. Dunno why that'd work but I'll give it a try.
If it doesn't work I'll update iTunes and will try that, then update this thread. Thx Weston.
How did upgrading to the latest version of iTunes go? Did it help any? No, dang! sorry getting ahead of myself I don't even know if it has or not. I have been racking my brain trying to recreate this issue but am having no luck. I did however find a computer running xp sp2 to do some test and such on it.
Here are some more ideas that my wife and I came up with for you to try,
1. In iTunes go to (Help)/(Run Diagnostics) in the menu bar (In my opinion you don't need to do the test for (cd/dvd) or (network) but that is up to you. After which I request that you copy and past the report like so:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
CD Driver 220.127.116.11
CD Driver DLL 18.104.22.168
Apple Mobile Device 22.214.171.124
Bonjour 126.96.36.199 (118.5)
iTunes Serial Number ######
Current user is an administrator.
The current local date and time is 2009-03-01 20:47:13.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 6100
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 188.8.131.52 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 184.108.40.206 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
Jarvis, running firmware version 2.2.1
Serial Number: #####
** iPhone/iPod Touch Sync Tests **
Sync tests completed successfully.
Just to see what it comes up with, I don't know if the diag. will fix any issues, since I've never needed to use it but it looks like it will give you a good report of whats going on. Go Apple! *and yes with the report feel free to block out any information you don't want to share.
2. I was reading around on the internet and I've found that a lot of the times its something simple to fix some of these issues like the one about the time getting messed up when windows xp goes to sleep. So Here is a simple idea to see if it helps.
Go to (edit)/(preferences) in the menu bar Click on the (Devices) tab and try clicking (Reset Sync History) button. Then try Syncing again. Don't know if it will help but hey worth a shot right?
3. My wife was looking around on the internet and she found a bunch of info on files that are corrupt not being able to sync, since I don't have a corrupt file and am at a lost in how to make one. I was unable to test this theory.
However, the information suggested that it may be related to a picture file. so I would look into the (photos) tab in the iPod touch's Summery page and un-check one picture folder at a time and sync to see if it is related to a particular image folder.
Also beside of the image folder it was noted that some errors are accruing with outlook syncing, so you might also look into the syncing of your contacts and emails in the (info) tab of the iPod Touch's Summery page.
After those too I would look into music that you have just stared to try and sync and try eliminated one at a time again to see if there is one particular file to be the error.
*In note of that it is suggested to only do one at a time, since its always best to do a process of elimination.
4. And last have you tried backing it up in iTunes and then Restoring it. To see if a hard reset like this fixes the issue?
Here is Apple's knowledge base article on it: http://support.apple.com/kb/HT1414
*Sorry that its such a long post I just want to save you time waiting for me to get back to you.
(I had originally had the diagnostic results posted here, but nothing seemed out of the ordinary there. Plus I think the solution may have been found; read down.)
Step 2 didn't help (the clear sync history one), so moving on to step 3...
So far nothing has worked. I'm still waiting to see if anything happens with the photo syncing disabled. The Outlook problem is fine; I don't use outlook, have any contacts in it, or have any of those options to be synced enabled.
PROGRESS! I'm now getting the error:
"The iPod cannot be synced. An unknown error has occurred (-50)."
So now it's actually specifying an error code. I'm going to look this up real quick.
Also, a note: This error code showed up only after I disabled photos to be synced.
I checked Apple's database for the error code -50 and used their solution to try and amend the problem. So I went back into iTunes and tried restoring it from a backup I made of it a few weeks ago, what I had been trying to do all this time.
So far so good. The progress bar is moving!
I'll post a success/fail story once it's done. I would like to thank you, Weston, as it looks like even though the expected effect didn't occur, your steps helped the problem become more defined.
Cha-ching, it worked!
Apparently it had to do with the digital driver signing, nothing with the actual files themselves at all. Huh. -shrug-
But, uh, I was stupid and deleted some of my earlier backups so the ones I thought had all of my files and crap I deleted. Woops. xD
But it's syncing and transferring properly now. Many thanks again! =]