5 Replies Latest reply: Mar 1, 2009 10:23 AM by johnnyjohn6666
johnnyjohn6666 Level 1 Level 1 (0 points)
"iTunes could not connect to the iTunes Store. The network connection timed out. Make sure your network settings are correct and your network connection is active, then try again."

So iTunes does not work, but IE works. Along with iTunes, Mozilla Firefox does not work. I believe that they have the same problem for not working.

I am attempting to use the iTunes store to get things before I get my iTouch, just to be ready.

I ran diagnostics:

Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
Dell Inc. Dell DM061
iTunes 8.0.2.20
QuickTime 7.6
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number D7A0FD30A7216FCB

Current user is an administrator.
The current local date and time is 2009-03-01 12:53:21.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Intel(R) G965 Express Chipset Family
Intel Corporation, Intel(R) G965 Express Chipset Family


** External Plug-ins Information **

No external plug-ins installed.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {C0B6F090-D76A-4CAF-8C36-79D15401776B}
Description: Intel(R) 82562V 10/100 Platform LAN Connect
IP Address: 192.168.1.7
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Mar 01 07:52:46 2009

Lease Expires: Mon Mar 02 07:52:45 2009

DNS Servers: 192.168.1.1
192.168.1.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2008-07-03 12:23:26.


** CD/DVD Drive Tests **

LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.7.5),

E: Optiarc DVD+-RW AD-5170S, Rev 101B
Drive is empty.



** iPod/iPhone Connectivity Tests **

iPodService 8.0.2.20 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.12.33.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

** iPhone/iPod Touch Sync Tests **

No iPhone or iPod found.

Windows Vista