Previous 1 3 4 5 6 7 Next 364 Replies Latest reply: Apr 24, 2009 12:16 AM by macquarius Go to original post
  • sluct Level 1 Level 1 (0 points)
    Hi first post here in this forum
    I have the same issue with my brand new 3 days old
    MBP 17" 2.66GHz (Early 2009 standard config, Glossy, OSX 10.5.6)

    When running on the 9600M GPU in higher performance mode,
    Recognizable purple/cyan vertical line artifacts, when cpu heats up about 80° celsius.
    power adapter is plugged in.

    Phoned with Apple Support Germany and i was the first one who reported this bug.
    I send them Photos, i took of this issue. here you can see the artifact issue:

    The reseller store said i can come in monday to exchange the machine for a new one.
    But it isnt sure yet, they will contact me on monday.

    This wasnt the expected quality-assurance-quality of apples notebook-'flagship', i'm ******.
  • nuggiede Level 1 Level 1 (0 points)
    The big question is: Can Apple fix this problem?

    I've ordered my 17inch MacBook Pro last Wednesday and think about cancelling my order.
    I'm not willing to spend 3000$ in this notebook, when there i no chance of getting improvement in the future. I've had many problems with my late 2006 black MacBook (screen flickering after standby) and because of this i ordered the new one

    Is there a chance to get one without these problems or do all of this MacBook series have those?
  • sluct Level 1 Level 1 (0 points)
    Apple Support told me that they havent any technical information about this issue yet.
    And there is no capturing program in progress yet, which indicates that not the whole line is affected.
    but time will tell...
  • nuggiede Level 1 Level 1 (0 points)
    Is there a possibility, that Apple fixes the problem and the new MacBooks, that will be produced in the future, will not have this problem, but this solution will be sweeped under the carpet for early adopters, and because of that, they will have no chance to get a working product/exchange?

    I definitely *do not* want to cancel my order and give Apple a chance. But on the other hand i am scared, that Apple doesn't concern with this problem (because the problem exists since the MacBooks were released and Apple did not give a statement until today)

    Message was edited by: nuggiede

    Message was edited by: nuggiede

    Message was edited by: nuggiede

    Message was edited by: nuggiede
  • Farrukh Level 1 Level 1 (5 points)
    There are definitely some defected pieces out there, but I am in one of those lucky ******** who is totally unaffected by any problem as of this time. So its just a matter of returning it back to Apple for a replacement. It's just gonna cost you a week waiting time.

    I've been using my new 17-inch MBP like **** and its been 10 days, no issues. I am happy with glossy screen, and currently have no plans of changing it to antiglare. The best display I've seen so far in notebooks.
  • Crighten Level 1 Level 1 (0 points)
    When I called Apple on 3/5 they said there was a capturing program and wanted me to participate by sending my MacBook to their engineers. They said my replacement would not ship until the engineers finished looking at it and sent it on to the sales department so I declined and am shipping it back to sales directly.
  • Crighten Level 1 Level 1 (0 points)
    I am glad to here you are not having this problem. I found this problem is at its worst when you are doing something the uses the CPU heavily but not the GPU. The fans do not seem to speed up at all unless the GPU starts to work heavily as well. If you do not have this happening then I feel much better that my replacement might be ok as well.
  • crazylegsmurphy Level 1 Level 1 (25 points)

    Would you mind taking a few moments and running some of the GPU tests posted in here. I am curious to see what your results are. If your computer is indeed free of this problem then you should be able to run those chips up without seeing anything wrong.

    No to insult you, but please make sure you're on the 9600M GT chip when you do.

  • freesparks Level 1 Level 1 (15 points)
    Just curious, but does anyone have the official url that says that Apple is responding to this and is doing something about it? Any help would be greatly appreciated. Thanks in advance.
  • crazylegsmurphy Level 1 Level 1 (25 points)
    It's it their official policy to deny everything?

    Everyone at the Mapple store I talked to had never heard of it. It seems strange because so many people appear to be having the issue, but not everyone has heard of it. Maybe some people just aren't taxing their computers enough.

    Message was edited by: crazylegsmurphy
  • freesparks Level 1 Level 1 (15 points)
    Yeah, i agree with you wholeheartedly Murphy, but im pretty sure its because some people arent using their machines for heavy duty gfx.
  • Boph Level 1 Level 1 (0 points)
    I just returned from my local Mapple store and this was the first time these guys had even laid eyes on the new 17 inch unibody. They are still waiting on their shipment.
    The genius said that he needed to troubleshoot the problem for a day or so then he will get back with me on what needs to be done. He hadn't heard of this problem either.
  • crazylegsmurphy Level 1 Level 1 (25 points)
    Sorry for the rant but...

    My main concern (being my first computer by this company) that I will be roped into a long, drawn out fiasco that leaves such a bad taste in my mouth that I never buy another.

    I have what I think is considered a "custom" model (7200 rpm drive) so I'm not exactly sure what official policy is on the return. I refuse to pay a restocking fee as well.

    What I am concerned about is that the official stance will be something stupid that will cover their butts such as, "The MBP 17" was never intended to...."

    Or as someone else said they'll release software/firmware to jack up the fans until they run so loud or suck so much power that it will be nothing more than a band-aid solution to a problem that is bigger.

    I have never dealt with this company before (aside from the poor QA on my iPhone) and so I am concerned I will be stuck with this machine for 4 years with nothing but a "shrug, sorry" from Mapple.

    If anyone can fill me in on some details it would be great. What happens if this is a computer wide problem? What do I do if it's not a simple software/firmware fix? What is this company going to do for me if I have to settle with a band-aid solution when I paid the amount of money I have?
  • stepheneleven Level 1 Level 1 (0 points)
    I had this problem as bad as anyone. I called apple this mornin at about 11am to start the replacement process, he said i could do that but that i had some time before i had to return it so we could do some troubleshooting first. He had me do a couple of resets and walla it fixed the problem. I'm sorry i dont remember them exactly but if you call them they should be able to talk you thru it, something with the ctrl +alt + power, and then one more that used a couple of letter keys as well. But let me assure you guys, i was getting the lines bad just from watching a video and just surfing the web, but now ive been testing it all mornin, and working my machine hard, for almost an hour i had 2 hd streams going and had WoW runnin in the background (dont play it, its just the only game in my house at the moment that i can test my gpu with hehe). Anyway I didnt see one line or artifact show up all afternoon and its been workin hard, so even if it comes back I think it would make sence that it is a software issue and not a hardware failure. Hope this helps out, good luck people.
  • eww Level 9 Level 9 (52,975 points)
    You need to be talking to Apple, not to us.
Previous 1 3 4 5 6 7 Next