iphone restore stuck on ''Verifying Iphone Restore "

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Level 1

6 points

iphone restore stuck on ''Verifying Iphone Restore "

Iphone is in recovery mode and the screen is unresponsive unless i plug it in and start the update and restore on itunes then the apple symbol shows up . But half way through the restore is gets stuck on "Verifying Iphone restore" . I have tried it on 3 different Windows xp computers no luck still gets stuck at the same point . I also have left it over night on the step and still no luck .. I dont know what else to do . . any ideas please help Thanks

Message was edited by: helpmee012

dell, Windows XP

Posted on Mar 1, 2009 9:33 PM

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Answer 1

Mar 8, 2009 6:25 PM in response to helpmee012

Hello,

Have you done a hard restore, Turn of iPhone off then hold the home button and plug it in. It will erase the whole thing but it might fix it.

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Answer 2

abellan

Level 4

1,235 points

Mar 9, 2009 1:08 PM in response to helpmee012

This article may help in troubleshooting the issue:
http://support.apple.com/kb/TS1275

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Answer 3

Apr 24, 2009 3:43 PM in response to abellan

Thanks for the link to that troubleshooting article elsewhere on the Apple site. That worked for me, but not until the very last step (before calling Apple). I did a complete uninstall of iTunes and tried to uninstall the AppleMobileDevice extension as well. Only then did the restore work.

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