Trouble with Video Chat

I'm having trouble when I try to video chat.
I got this error message and have no idea how to fix it.
Thoughts?

Date/Time: 2009-03-06 00:45:09.262 -0500
OS Version: 10.5.6 (Build 9G55)
Report Version: 4

iChat Connection Log:
2009-03-06 00:44:26 -0500: AVChat started with ID 3364222652.
2009-03-06 00:44:26 -0500: boardgrlkatsy1: State change from AVChatNoState to AVChatStateWaiting.
2009-03-06 00:44:26 -0500: 0x19bc28f0: State change from AVChatNoState to AVChatStateInvited.
2009-03-06 00:44:46 -0500: 0x19bc28f0: State change from AVChatStateInvited to AVChatStateConnecting.
2009-03-06 00:44:46 -0500: boardgrlkatsy1: State change from AVChatStateWaiting to AVChatStateConnecting.
2009-03-06 00:45:04 -0500: 0x19bc28f0: State change from AVChatStateConnecting to AVChatStateEnded.
2009-03-06 00:45:04 -0500: 0x19bc28f0: Error -8 (Did not receive a response from 0x19bc28f0.)
2009-03-06 00:45:04 -0500: boardgrlkatsy1: State change from AVChatStateConnecting to AVChatStateEnded.
2009-03-06 00:45:04 -0500: boardgrlkatsy1: Error -8 (Did not receive a response from 0x19bc28f0.)

Video Conference Error Report:
28.807032 @SIP/SIP.c:2719 type=4 (900A0015/0)
[SIPConnectIPPort failed]
[]


Video Conference Support Report:
0.341878 @Video Conference/VCInitiateConference.m:1584 type=2 (00000000/0)
[Connection Data for call id: 1 returns 1
]
[]
20.769513 @Video Conference/VCInitiateConference.m:1599 type=2 (00000000/0)
[Prepare Connection With Remote Data - remote VCConnectionData: 1, local VCConnectionData: 1
]
[]
20.780607 @Video Conference/VCInitiateConference.m:1703 type=2 (00000000/0)
[Initiate Conference To User: u0 with Remote VCConnectionData: 1 with Local Connection Data: 1 conferenceSettings: 1]
[]
26.807095 @SIP/Transport.c:2362 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK23030ddb7d8f76e6
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=103028118
Call-ID: ea47686a-0a11-11de-b4e3-ae1447fc4012@lip
CSeq: 1 INVITE
Contact: <sip:user@lip:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 738

v=0
o=kmcdanold 0 0 IN IP4 lip
s=0
c=IN IP4 lip
b=AS:2147483647
t=0 0
a=hwi:1028:2:2400
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2622631346
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:1168038347
]
[]
27.307757 @SIP/Transport.c:2362 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK23030ddb7d8f76e6
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=103028118
Call-ID: ea47686a-0a11-11de-b4e3-ae1447fc4012@lip
CSeq: 1 INVITE
Contact: <sip:user@lip:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 738

v=0
o=kmcdanold 0 0 IN IP4 lip
s=0
c=IN IP4 lip
b=AS:2147483647
t=0 0
a=hwi:1028:2:2400
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2622631346
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:1168038347
]
[]
28.308661 @SIP/Transport.c:2362 type=1 (00000000/0)
[INVITE sip:user@rip:16402 SIP/2.0
Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK23030ddb7d8f76e6
Max-Forwards: 70
To: "u0" <sip:user@rip:16402>
From: "0" <sip:user@lip:16402>;tag=103028118
Call-ID: ea47686a-0a11-11de-b4e3-ae1447fc4012@lip
CSeq: 1 INVITE
Contact: <sip:user@lip:16402>;isfocus
User-Agent: Viceroy 1.3
Content-Type: application/sdp
Content-Length: 738

v=0
o=kmcdanold 0 0 IN IP4 lip
s=0
c=IN IP4 lip
b=AS:2147483647
t=0 0
a=hwi:1028:2:2400
a=iChatEncryption:NO
a=bandwidthDetection:YES
m=audio 16402 RTP/AVP 110 121 12 3 0
a=rtcp:16402
a=rtpmap:121 speex/16000
a=rtpmap:122 speex/8000
a=rtpmap:113 X-AAC_LD/44100
a=rtpmap:110 X-AAC_LD/22050
a=rtpmap:3 GSM/8000
a=rtpmap:0 PCMU/8000
a=rtpID:2622631346
m=video 16402 RTP/AVP 123 126 34
a=rtcp:16402
a=rtpmap:123 H264/90000
a=rtpmap:126 X-H264/90000
a=rtpmap:34 H263/90000
a=fmtp:34 imagesize 1 rules 30:352:288
a=framerate:30
a=RTCP:AUDIO 16402 VIDEO 16402
a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
a=rtpID:1168038347
]
[]


Video Conference User Report:
0.000000 @:0 type=5 (00000000/16402)
[Local SIP port]
[]
0.000019 @:0 type=5 (00000000/16402)
[Local SIP port]
[]
0.000033 @:0 type=5 (00000000/16402)
[Local SIP port]
[]
0.000045 @:0 type=5 (00000000/16402)
[Local SIP port]
[]
0.000058 @:0 type=5 (00000000/16402)
[Local SIP port]
[]
28.887913 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
[IP And Port Data With Caller IP And Port Data: Obtained 400 bytes of local IP and port data (10 entries). Remote data was 0 bytes (0 entries).
]
[]


Binary Images Description for "iChat":
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MacBook 2.4 GHz, Mac OS X (10.5.6)

Posted on Mar 5, 2009 9:55 PM

Reply
10 replies

Mar 6, 2009 3:32 AM in response to kathmac

If you search this site for iChat settings you'll see a bunch of advice on the proper settings for iChat.

Some hints: Router should be set to UPnP "on". Do not open ports on your router. Set iChat AIM server to 443. Set your Quicktime streaming speed to 1.5Mbs. Set iChat bandwidth limit to 500Kbps or 1Mbps. Make sure your iChat partner has similar settings.

You should also check your internet provider bandwidth by running a speed test. If you are getting a speed test response down in the 300Kbps down or up then you have an internet service provider problem. A 1Mbps speed test response is excellent.

Mar 6, 2009 12:07 PM in response to kathmac

And they are on a Mac ?
And using iChat ?

I would then look at changing the default port for Login in iChat
Go to iChat menu > Preferences > Accounts > Server Settings
You have to be Logged out of AIM to change the port
Change it to 443

Some routing devices have problems when iChat uses the 5190 as it also uses this port on the UDP protocol for File Sending and Direct chats.
For some this somehow bleeds over into A/V chats

Also make sure System Preferences > Quicktime > Streaming is at 1.5Mbps
This will need an iChat restart if you change.

User uploaded file

8:07 PM Friday; March 6, 2009

Mar 8, 2009 7:10 AM in response to Reckart

Hi,

I realise this is only your Second post but I am going to have to shoot you down in flames.

The Lady is clearly a student. (No money to racing off to an Apple contact)

The Lady has also posted a Log that details Error 8 (nothing to do with Equipment failure)

As Error 8s are related to ports not being open or a LAN not being set up correctly it is most likely exterior to her Mac or within the framework of the settings she can change on here Mac.

iChat Reads the System Preferences > Quicktime > Streaming setting
At the Automatic setting in Leopard this is seen as 384k which is slower than most people's Internet connection.
In Tiger the Automatic Setting is read by iChat 3 as a zero giving even more reason to change.

The Mac Firewall in System Preferences > Security can be Off (Allow All), Allow Essential Services and Applications (Of which iChat is Not one) and Allow Specifics which ahas a list that needs apps to be added to.
Only Allow All and Allow Specifics work for iChat,

Also in the Firewall is the Advanced Button in which is the Stealth option which blocks Responses to Pings.
See this expanded Log to see more detail and this long preable to that page.

The Setting in iChat > Preferences > Video/Audio section > Bandwidth Limit could also have a bearing on the Internet Speed (or the portion you make available to the Mac and iChat).

So far I have pointed out the most likely Settings to change which, only sometimes, cause Error 8 and are more likely to cause Errors 22 and 7.

The Main cause of Error 8s if it is at the users End is a LAN where Ports are Not opened or a LAN that is laid out not following good Networking principles.
As it it is a campus Network we can forget about the LAN Layout it self.

Generally speaking we can ignore Speed issues although a significant number of people using the same Network can effect things.

That leaves the possibility of being connected by Ethernet and WiFi at the same time which seems to have been eliminated.

For Kathmac,
Finally it leaves a area whereby the Campus Blocks External IPs (Buddies off Campus) as they are not likely to block their Own IP it means calls, even via AIM, to On Campus Buddies will work.

User uploaded file

2:10 PM Sunday; March 8, 2009

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Trouble with Video Chat

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