Epson Stylus SX600FW

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Level 1

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Epson Stylus SX600FW

Ok, so i've got the Epson Stylus SX600FW and it works fine when I have the MacBook connected via Ethernet. As soon as I unplug the Ethernet it will not print. I have tried everything from re-installing the drivers to updating to the latest from the Epson website. What is interesting is that my friend has exactly the same setup as me i.e. Aluminum Apple MacBook 2009, Sky Broadband router (NETGEAR DG834G), and the Epson Stylus SX600FW. His has exactly the same issue! By the way the MacBook can can wirelessly without any problem at all.

I have a couple of wireless Windows XP/Vista machines that work fine and can print over the wireless.

I've contacted Apple and Epson support but they are also confused. Seems to be some sort of issue with the wireless part of the Mac not communicating with the printer. It just sits there saying "Printing" but nothing appears on the printer screen.

Any one else experienced this problem as I've managed to recreate it at two separate locations.

Cheers,

Kieran.

Aluminum Apple Macbook 2009, Mac OS X (10.5.6)

Posted on Mar 6, 2009 2:27 AM

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Answer 1

greg sahli

Level 7

25,508 points

Mar 6, 2009 7:14 AM in response to kigzy

Please give us more network details. Is it possible that you have an ethernet network in your building, and that you've added the wireless router yourself to get WiFi access? What IP addresses do the printer, the Mac when on ethernet and the Mac when on wireless have?

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Answer 2

kigzy Author

Level 1

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Mar 6, 2009 11:23 AM in response to greg sahli

Hi, no the router is provided to us by our ISP - Sky Broadband. Its a NETGEAR DG834G. The Epson printer has an IP address of 192.168.0.9 and my MacBook has 192.168.0.6 both on wired/wireless. The router has an IP address of 192.168.0.1. This is the exact same setup at my friends house also (expect for the printer and MacBook obviously).

It did say something in the instructions about ensuring the Mac OS firewall was set to allow the Epson application but my firewall is disabled and set to "Allow all incoming connections".

Cheers.

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Answer 3

greg sahli

Level 7

25,508 points

Mar 6, 2009 12:12 PM in response to kigzy

Running out of ideas...
Have you tried deleting from Print & Fax list and re-Adding while using wireless? I don't think firewall will have anything to do with this.

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Answer 4

kigzy Author

Level 1

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Mar 6, 2009 2:58 PM in response to greg sahli

Yep, tried that a thousand times. I even tried repairing permissions and it fixed some Epson stuff but didn't solve the problem. 😟

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Answer 5

kigzy Author

Level 1

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Mar 7, 2009 3:20 AM in response to greg sahli

I'm sure everyone who has this printer and is using Mac OS X 10.5.6 is not able to print over wireless. I've managed to recreate it at two separate locations!

Cheers.

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Answer 6

AlanFH

Level 1

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Mar 8, 2009 12:10 PM in response to kigzy

I have exactly the same problem. I can print with a direct ethernet cable to the printer, using the IP address as identifier. If I connect the printer to the router, and turn wireless on (on the macbook), then it fails to connect.

Can anyone help? Thanks.

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Answer 7

Mar 9, 2009 11:42 AM in response to kigzy

Same here!
I worked around it by having an ethernet imac connected to the wireless router and printing from another more used wirelessly connected iMac across the network.
Not ideal but works.
Be interested to see a proper solution!

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Answer 8

Arrow68

Level 1

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Mar 10, 2009 3:04 AM in response to kigzy

Hi, I have the same printer and it is working fine. I just followed the instructions and it all came together. The only thing I can think of i: did you install the printer connected with a standard USB cable? Without doing this it will not work. Hope this helps.

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Answer 9

kigzy Author

Level 1

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Mar 12, 2009 3:26 PM in response to Arrow68

Hi, I will try this. I have two of these printers at two different locations and used Ethernet to install on both. I installed the first one using Windows Vista and the second with Mac OS X 10.5.6. I will try un-installing completely and using the USB cable directly into the printer from the Mac to see if this helps.

If I connect the Mac via Ethernet to the router then the printer (wireless) works fine.

Thanks for the help, will give it a go.

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Answer 10

kigzy Author

Level 1

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Mar 12, 2009 3:53 PM in response to Arrow68

Are you using the printer wirelessly with Mac OS X 10.5.6? I've just restored the printers factory settings and reinstalled the Epson software using a USB cable. I then took it out when it had finished and configured the network using Ethernet directly into the printer from my MacBook. I then tried the Epson TCP/IP printer that showed up and it just stalled at the printing screen again. I then tried the "Bonjour" version and it did the same. I followed the instructions exactly and have the printer working fine with a Windows XP and Vista machine.

Why oh why did I buy the bloody thing!

Cheers,

Kieran.

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Answer 11

Mar 12, 2009 4:00 PM in response to kigzy

Rambling guess: maybe the printer needs to be USB tethered to one machine for full functionality from that machine with networked printing (limited to printing?)?

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Answer 12

kigzy Author

Level 1

0 points

Mar 12, 2009 4:15 PM in response to the deebs

Hi mate, thanks for the help. If that is a possibility I think the best place for it is flying out the window! Absolutely useless piece of kit - I don't think I will buy Epson ever again. Surely I cannot have two faulty printers - one was from Amazon and the other from Epson direct. I may just have to return both of the bloody things but can't find anything with the same functionality.

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Answer 13

Mar 15, 2009 4:15 PM in response to kigzy

Same problem here. This kit is a compete waste of time. The especially frustrating part is, that I bought the printer in an Apple-store. Completely useless staff and a waste of money.
Won't buy Epson ever again. DB

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Answer 14

Mar 17, 2009 2:32 AM in response to kigzy

Have the same problem with my MacBook Pro on wireless. What's interesting is that if I have my old iMac (10.4.10) on, which can use it wirelessly, I can get the printer through that wirelessly. Mm...

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Answer 15

Mar 17, 2009 4:12 AM in response to kigzy

I have just had the problem fixed by the lovely Nathan at Epson UK. It's long-winded, but it worked! Here's the e-mail he sent:

Dear Mak

Thank you for contacting EPSON e-mail support.

I would advise trying the following procedure:
1. Close any applications that are open.
2. Click on the Apple icon and choose System Preferences. Choose "Print & Fax".
3. Highlight the Epson printer in the list and click the delete button [-].
4. If no other printers are installed, in Print and Fax please hold down the Control key and then in the list of printers, click and hold. That should present the "Reset printing system..." menu. Choose this option and confirm.
5. Disconnect the printer from the computer.
6. We will now remove the EPSON Printer driver from the system and delete the drivers that you downloaded.
Go to the Mac Hard Drive/Library/Printer and move the complete EPSON folder to the trash. Warning this removes all EPSON Printers.
7. Also remove any drivers that were previously downloaded to the trash if the file name does not match that from our web site.
8. Restart the Mac.
9. Empty the trash.
10. Now we will run a repair utility that may take up to 30 minutes to complete so please plan for this. Go to Mac Hard Drive/Applications/Utilities and open the Disk Utility. Note: If you cannot find it this way, use Spotlight to locate it.
11. Select Disk First Aid at the top of the dialog box.
12. Select the Mac Hard Drive Icon in the left hand pane.
13. Select Repair Permissions at the bottom of the dialog box.
14. When this has completed restart the Mac.
You will now need to download the driver/s from the Epson website. Please connect to the Epson website via the link below:

http://esupport.epson-europe.com/SupportHome.aspx?lng=en-GB

Download the printer driver for your printer and ensure this starts in the Download Manager. Please try the following to install and add the driver:
1. Locate the downloaded file and double-click it. This should mount a drive on the Desktop. Double-click this and a window should appear with a blue VISE icon. This is the printer driver installer, double-click this icon.
2. Follow the on screen prompts to install the driver, restarting the Mac once the installation has been completed then power the printer on.
3. Start the Setup from CD for wireless install and follow on screen instructions.

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