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5611 Views 10 Replies Latest reply: Jun 11, 2009 3:17 PM by mistervice
Currently Being ModeratedApr 21, 2009 5:51 PM (in response to aubiem)I have the same issue, every time I open itunes, it starts syncing all movies and at some point of time it tells me that there is an error and the computer is not authorized, once I enter the authorizatio it starts syncing again movies that I alredy have in my ATV...!Dell 4700, Windows XP
Currently Being ModeratedApr 21, 2009 8:33 PM (in response to aubiem)I had exactly this problem with the two ATVs I have. One or other (but never both which is interesting) would periodically loose all the protected content and I would have to resync the offending ATV.
The problem has mysteriously vanished (Monday 20 April sometime) and all is working again. I believe it was caused by an iTunes Store problem. The problem seems to occur when the ATV cannot get to the iTunes Store to authorize content. I noticed that, at the same time as the error occurred, I could not look at my account info or purchase new content on iTunes. Once I could access my account and buy content the ATV could be resynced (it would download all my content again!!). This would usually occur within a short time of the failure.
I am sorry that this is not a real solution and if you are still getting the problem it may be that you have a network problem (ATV to internet, or internet to iTunes Store) since it appears that if you disconnect the ATV from the internet it will dump your protected content, which is a very poor design. You would expect it to keep content if it allowed the content to be synced in the first place... Why it keeps needing to authorize the content makes little or no sense to me. DRM strikes again.iMAC 24" 2.8 Ghz, iMAC 17" G5, PB Titan. G4, iPhone 3G, MB Pro, MB Air,PC, Mac OS X (10.5.6), Linux, Vista, XP Pro
Currently Being ModeratedApr 22, 2009 12:19 PM (in response to whitby)I believe whitby is correct. It is a DRM issue that happens whenever iTunes can't connect back to the iTunes Store. Over the last several weeks I've had this problem maybe five times and it always happens when I lose my internet connection just as iTunes (the application) is launching on my Mac. Yes, I'm having ISP or cable modem or router problems but it seems rather extreme that Apple deletes all protected content on the Apple TV just because it can't connect to the iTunes Store. Why doesn't it just wait for a second or third attempt (to connect) or wait until it connects and finds that it is NOT authorized? Or similarly, why doesn't it just disable playback of the protected content on the Apple TV until it can authorize the media (instead of deleting the content)? The problem is that the re-sync (after the content has been deleted) can take several hours during which time you must leave your Mac turned on with iTunes running to perform the copy back to the Apple TV).
Actually, I'm also wondering whether this is a new DRM requirement that has just introduced in the last month. Does anyone know whether iTunes and the Apple TV behaved in this manner say two months ago (in early February, that was before recent updates to both iTunes and the Apple TV). I have a suspicion that this may have begun at about the same time Apple started offering HD movies for purchase and download (rather than just for rent).Mac Pro 2.66GHz 2GB RAM, Mac OS X (10.4.8)
Currently Being ModeratedApr 22, 2009 1:17 PM (in response to Iko A)Just to add to the list, im having the same problem. Everytime I switch itunes on I loose all my purchased content. Im rapidly losing patience with atv as ive bought a lost HD season pass and its hit or miss if I can watch them. If atv is having one of its turns I have wait 25 for it to re synch everything. ATV is the buggiest piece of kit ive ever had. Lets hope a fix is on the waySony VAIO, Windows Vista
Currently Being ModeratedApr 24, 2009 4:55 AM (in response to Waymen)This is really so annoing that my girlfriend stopped now buying tv shows from itunes and starts buying DVD instead. So I have to buy now some furniture again to store the DVDs in my living room. So good idea, but not usable in real life.
Bad luck for me.
Currently Being ModeratedJun 9, 2009 9:06 PM (in response to Carsten Mueller)This happens to me several times a week. It's really irritating me to the bone. It's got nothing to do with my Internet connection, I know that much, 'cuz it occurs even when my connection is perfectly fine. I have to keep manually attempting to sync my ATV until it decides it wants to copy my video content.
****, I wish they'd hurry up and bring out "Disorderly Conduct: Video On Patrol" on DVD (it's the only video content I have on my ATV right now) so I could forget about all this crap. :mad:
Isn't there a knowledge base article about this?iMac Core 2 Duo, Mac OS X (10.5.6)
Currently Being ModeratedJun 9, 2009 9:15 PM (in response to Babaganoosh)I have the same problem too and it is annoying. one minute it says cannot authorize bcos cannot of internet connection problem and the next minute when I sync again it finds it has internet connection and it has to copy all over again. Soooooo painful.
I think Apple needs to be smarter than this. The content is still on the hard disk, why need to recopy which makes it a pain. Apple can just use a flag to check this authorisation instead of actual deletion.
Hope a patch will come soon.iMac 24", aTV, iPhone 3G, iPod Touch, iPod Shuffle, Mac OS X (10.5.6)
Currently Being ModeratedJun 11, 2009 3:51 AM (in response to aubiem)Add another name to the list. I have 90+ Gigs of Video (TV shows/Movies, etc.) that have had to re-sync twice in the last three weeks - including yesterday (June 9/10). The sync took close to 24 hours with a few accidental pauses and mistakes on my part.
The following website link appears to shed some light on this question. IF what they report is true, and this DRM "glitch" is not rectified, Apple will not just lose an Apple TV user, but an iTunes user. I am one of those people who has gone out of his way to protect artist's rights and respect DRM-usage requirements to the letter. I started buying iTunes Plus products as soon as they came on the market and upgraded my entire library. If Apple is messing around with DRM policing software - and that software continues to cost me hours of down time on Apple TV and tie up my network for hours upon end with these monstrous re-syncs - and it is not rectified very soon, I will abandon Apple altogether. This angers me GREATLY!
http://forums.macrumors.com/showthread.php?t=692873iMac, Mac OS X (10.5.4)
Currently Being ModeratedJun 11, 2009 11:32 AM (in response to aubiem)not sure if this is the exact same problem you have but..
i did a little test on my network to see what would happen to appleTV if i made it hidden/closed... and a problem popped up where the appleTV would sync an sync and not stop... never saw this when the network was not hidden.
if your network is hidden you might want to try unhiding it... anyone who wants to find it can see it anyway... i can see all the "hidden network" around me on either of the WiFi searching apps on my iPod Touch so hiding an network is really accomplish much at all.. those who want to find it can and some who aren't even looking for it can find it as well.Dual 2GHz G5 PowerMac, Mac OS X (10.5.6), Mac Mini Core 2 Duo (4GB/120GB), AppleTV 40 Gig, AE Gigabit, 32GB iPod Touch
Currently Being ModeratedJun 11, 2009 3:17 PM (in response to aubiem)Tonight is the second time this has happened to me. I open iTunes and see that it's syncing 524 items back to my Apple TV - most of my video, and I know it'll take hours. It's driving me crazy.
I haven't updated to the new iTunes yet - not sure whether this is the problem or not.
The only warning triangle I get is over not being able to sync all the audiobooks I've purchased on the Audible website - I have an account there so get a new one a month. I'm not fussed about that though as I know the ATV can't do them.
The only difference between the discussions here, and my problem, is that I've never had an authorisation problem, or any notification that there's been an internet issue. I turn iTunes on and it starts syncing again.
Hope this doesn't keep happening. My ethernet port doesn't work, so it takes an age to resync all my HD content particularly over wi-fi.Dell Inspiron 9400, Windows Vista