"An error occurred while reading the configuration (-5)"
I just updated my Airport Extreme to the new firmware version but this message (An error occurred while reading the configuration... -5) now pops up when I try to access the settings. The Airport seems to be working fine otherwise but I can't really access it. Any ideas? Is there anything I can really do but reset it? I have tried restarting it and unplugging it as well.
I also have this same problem
When opening Airport utility it says my current firmware is 7.3.2 and that 7.4.1 is available
Even though I updated this the other day it still says this, so I click Update Firmware anyway
At this point it tells me that network services will be unavailable while it updates.
Sure no problem, except that services (ie: internet) are still available while it 'searches for latest firmware' endlessly - it just keeps going without ever finding the firmeware or anything
meanwhile, I can not go to manual setup to locate printers etc
Any help?
In case anyone else finds this thread in a search, I have had that problem twice when I inadvertently set the IP address of the AE to the same IP of something else on the network. Airport Utility could see the AE, but it could not connect or upgrade without giving that same error. It's one possible troubleshooting route to take.
I have the same problem. Tried several soft and hard resets. Nothing helps. Airport Extreme works fine, but since I've reset the factory settings I'm now running an unsecured wlan and I can't get Time Machine to access my Air Disk 😟
My error is "An error occurred while reading the configuration (-6728)". Can't figure out that error code either.
I've got the exact same problem. The Ethernet connection is ok but there is absolutely no way I can get passed "Reading the Time Capsule configuration..." (-6728). Tried resetting several times with the result that the Airport AND TC-fileserver is now open for all my neighbors. This is freaking me out.
Just got off the phone with Apple Support - here's my solution:
Rollback Airport to 5.3.2 and do not upgrade until there is a 5.4.2 version. The 5.4.1 has a bug that causes this problem.
Also, do not upgrade the Time Capsule firmware to 7.4.1 - it' is known for having some serious issues.
And Apple, not to be to much of a wiseguy but, if a release is buggy it ain't done and should not be released (duuh...). Leave that stuff to some other major software company. I just spent an entire workday figuring this out - not acceptable 🙂
Same here... Ethernet hard connection OK, but wireless hosed. Tried resetting but no luck yet. Actually working a family machine that's out of state, so this troubleshooting not as fast... geez Apple what's with this?
i would configure the device and save the changes. when it restarted i could join and use the wireless network and it seemed to otherwise work fine. except when i wanted to make more changes. i would click 'manual setup' and then i would see the error message. another symptom of the problem is that the device would not respond to pings (which is because it wasn't even responding to the underlying arp requests).
i did about six or seven hard resets. there was no duplicate ip address, and i reverted to airport admin utility version 5.3.2 but that didn't help.
i'm using the device strictly as an access point. in 5ghz n mode, in bridge mode, and not as a dhcp, print, or disk server. i have an identical device that i'm using in 2.4ghz b/g/n mode and that works fine.
trial and error exposed the culprit: the "*ethernet wan port*" setting. i'm not using the wan port and there's no cable in the wan port, so i thought i would set it to "ethernet disabled". seems like doing so might disable all ethernet ports? because when i set it to "automatic (default)" it could read the configuration just fine. and that setting is the only setting i had to change.
