Apple Mobile Device is not started

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Apple Mobile Device is not started

Hi - When I try to sync my iPod to iTunes, I get this message: This iPod cannot be used because the Apple Mobile Device is not started. Anyone have this problem and able to solve?

Help?! My iPod cannot be updated until I fix this problem. I already uninstalled/reinstalled. I'll attempt again unless someone has an alternative solution.

Thanks!

Touch 8GB 1st Gen, Windows XP

Posted on Mar 7, 2009 5:12 PM

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Answer 1

Ingo2711

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Mar 8, 2009 4:44 AM in response to Scottko

Here's described how to restart the Apple Mobile Device Service: http://support.apple.com/kb/TS1567

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Answer 2

Scottko Author

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Mar 9, 2009 8:20 PM in response to Scottko

Good advice, thanks - I tried but it doesn't work for my iPod Touch 1st Gen. When I try to restart the Apple Mobile Device, it won't stay "started". No luck. Thanks, Scott

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Answer 3

Ingo2711

Level 9

70,077 points

Mar 11, 2009 11:51 AM in response to Scottko

So this must be a windows problem. See these articles for possible solutions: http://support.apple.com/kb/TA23565 (background processes)
http://support.apple.com/kb/TS1421 (troubleshooting quits...)
Or reinstall everything (not only itunes) http://support.apple.com/kb/HT1925
and try again.
Did you already try to log in as a new user?

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Answer 4

Mar 16, 2009 12:27 PM in response to Ingo2711

Had similar problem myself. Do this:
On Windows XP:

1. Close iTunes and disconnect the iPhone or iPod touch.
2. Choose Start > Control Panel.
3. Inside the Control Panel, open System then Administrative Tools.
4. Open Services.
5. Select Apple Mobile Device and click Stop the service (if the option is available, otherwise jump to step 6)
6. After the service is stopped, Click Start the service.
7. After the Apple Mobile Device service has started again, open iTunes and connect the device.

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Answer 5

Scottko Author

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Apr 5, 2009 7:57 AM in response to Ingo2711

My problem must be with the IPod itself. I logged into another iTunes (same computer)...sync failed. I know this one works because my son just sync'ed his iPod. I guess I'll take a trip to the Apple store. Thanks for the advice.

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Answer 6

Scottko Author

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Apr 5, 2009 7:59 AM in response to bluenose_andy

Tried and failed - thanks so much for the advice. The problem must be with the iPod itself. Thanks!

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Answer 7

Apr 5, 2009 10:12 AM in response to Scottko

this is exactly why most ipod users switch to mac

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Answer 8

May 5, 2009 4:52 PM in response to Ingo2711

Hey, Ingo, I took your advice and did those steps, and I can't find "Stop this service"... Help !

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