Uninstalling a corupt version of Adobe CS4

Question

Uninstalling a corupt version of Adobe CS4

While installing Adboe CS4, I accidentally popped the CD out of my computer (Imac, 10.5.6). After swearing at myself, I reinserted the CD to try and contiume the install but the install just seemed to hang. So I rebooted and tried to run the setup again. I was asked if I wanted to reinstall so I said sure. I got the message that it was reinstalling but nothing actually happened after several hours. So I Googled and found that in applications/utilities, there is supposed to be an Adobe uninstall tool. But I can't find that. I remember from several years ago when I had a Mac I used to be able to hold down the Apple key or something while I double clicked on the installer to get to an uninstall option. I can't seem to do that now. Any suggestions please.

Mac OS X (10.5.6)

Posted on Mar 7, 2009 4:40 PM

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Answer 1

2point5

Level 3

973 points

Mar 7, 2009 4:51 PM in response to JeremySchubert

My suggestion would be to simply trash the "Adobe Photoshop CS4" folder and all of it's contents in the Applications folder and then try again. The thinking behind my suggestion being that with that folder being absent one would assume that the installer would figure that out and then start afresh.

Chris

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Answer 2

Klaus1

Level 9

52,879 points

Mar 7, 2009 5:20 PM in response to JeremySchubert

I have CS2 but it may be the same with CS4:

In my applications folder (not the Utilities folder) there is a folder called Adobe Creative Suite 2. Inside that folder is a folder called Uninstallers, including CS2 Version Cue uninstaller and even a PDF telling you how to uninstall!

Worth a look?

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Answer 3

Mar 7, 2009 5:22 PM in response to JeremySchubert

HI Jeremy,

Try this Uninstaller here: Adobe CS4 Clean Scipt

The download for the script is toward the bottom of the windows.

Carolyn 🙂

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Answer 4

Mar 7, 2009 5:29 PM in response to JeremySchubert

Please post further questions regarding CS4 on the Adobe forums, as Apple discussions only provide support for Apple products:

http://www.adobeforums.com

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Answer 5

Mar 8, 2009 9:07 AM in response to Templeton Peck

Thank you all for your responses.
2point5-I like your idea of trashing the folder under applications. I will try that.
Klaus1-In my post I state that the failed install did not manage to place the uninstall executable in the utilities folder. But maybe I can find a copy by contacting Adobe.
Carolyn-Yes, I found that link before posting here. Unfortunately the instructions say that I'm supposed to use the uninstaller utility (the one Klaus1 describes) before running that script.
Templeton Peck-"contact the Adobe forum; fair enough suggestion, I will. But I was hoping there may be a generic uninstal procedure on the Mac. For example, on my Windows box, I can go into the Add/Remove control panel to remove most software.

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Answer 6

Mar 12, 2009 9:01 PM in response to JeremySchubert

Just a quick note to let you know my problem has been resolved. When I unpacked the Adobe Cleaning Script thingy, I saw that it also included the un installer. So I was able to easily uninstall and then reinstall. Thanks again to everyone.

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