11004 Views 10 Replies Latest reply: Mar 21, 2009 11:31 AM by Carolyn Samit
Update: I just unplugged everything and tried to boot the computer holding down the "Option" key. The icons/drives don't pop up but the mouse does. it moves for about 5-10 secs before it freezes. Not sure it that helps narrow the issue down.
Also I tend to be as specific as i can. if you need more info just let me know
Is your mouse USB or wireless?
And you need to boot from your restore disk and check for errors as soon as possible. Anytime you partition a drive, you need to make sure everything is ok first before you install anything.
Restart your Mac while holding down the C key, pressing the power button and inserting your restore disk all at the same time. An Installer window will open, but do not proceed with any installations. Instead, from the Menu Bar, select Utilities > Disk Utility. In the Disk Utility window click First Aid, and then click Verify. If Disk Utility reports errors, click Repair. When Disk Utility is finished, from the Menu Bar, select Utilities/Startup Disk. Select MacintoshHD 10.x.x and click Restart.
Post back with the results from Disk Utility... then we can go from there.
My Mouse is usb wired.
"Restart your Mac while holding down the C key, pressing the power button and inserting your restore disk all at the same time."
I did that part exactly like that, The disc starts to load making that noise as if its reading it. but then shortly goes it a idling stage. i can hear the disc spinning inside but very very quietly. I helded the C key for a good 5 mins before i stopped.
See if you can boot in Safe Mode.
Starting up in “safe mode” may help you to diagnose problems you’re having with your computer.
Shut down your computer and wait 10 seconds.
Press the power button.
Immediately after you hear the startup tone, hold down the Shift key.
You should press the Shift key as soon as possible after your hear the startup tone, but not before.
Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).
To leave safe mode, restart the computer normally without holding down any keys during startup.
What is Safe Mode
Start up key combinations for Intel-based Macs Following the instructions at this link you could try holding down the D key to run the Apple Hardware Test from your restore disk.
You're welcome Josh. If you take it in for service, when you pick it up, try to boot it right there to make sure it boots to the Desktop before you get it all the way home. If everything appears to be ok, when you get it home boot from the restore disk and run Disk Utility to make sure the disk is free of errors.
Thank you for the stars and keep us posted.
For those of you who wanted to know the out come of my problem here it is.
I took it to the apple service center and after a couple of days of looking at it, they found that the logic board was the problem. It seems that my ram slots went bad. they tried multiple ram sticks but nothing seem to help, but by changing the ram he did say it flashed a blinking icon. He didn't tell me which one though.
My answer to this:
Since its going to cost me $1400 plus labor to get the new logic board, I'm just going to have to save up for the new iMac and remember to buy that Apple care plan. I think i might keep this mac so when i do get the new one, i can get this broken one a new logic board. Always nice to have a back up mac.
Thanks for all of the Help.