9 Replies Latest reply: Jun 16, 2009 8:51 AM by NiklasO
Derek Crimmins Level 1 (10 points)

For no apparent reason my phone stopped working...so I did a reset and got the message 'Restore Needed'. I connected to iTunes and got this message: 'iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on your iPhone before it can be used with iTunes'.

The problem is, I can't enter my passcode because I'm not given that option on the iPhone. All I seem to be able to do is make an emergency call.

It's been working fine otherwise. Any suggestions?

This is the SECOND replacement iPhone I've had this week and I'm getting a bit fed up.

Thanks in advance for any help,